Volkswagen of Bayside

A very bad experience On a long distance road trip our 2004 Volkswagen Touareg broke down on a Friday in Maryland. We had it towed to a dealer in Virginia which was the cl On a long distance road trip our 2004 Volkswagen Touareg broke down on a Friday in Maryland. We had it towed to a dealer in Virginia which was the closest dealer to a friend of ours where we would stay the night because we had no way to get home. The dealer was Lindsay Volkswagen of Dulles. They couldn’t look at the car until Tuesday, it took until Wednesday for us to find out what was wrong with the car. They claimed they were calling us and we didn’t receive any calls. We recorded our phone number numerous times with them (which was still not correct on the work order when we picked up the car). We were informed that both gas pumps needed to be replaced. We were quoted a price and told them to go ahead and do the job. When we picked up the car on June 24th 2015 the bill was significantly higher than what was quoted. The service advisor didn’t quote us the tax and the manager ended up waiving that. My husband asked them if the filter was changed when the gas pumps were replaced because we were concerned about contaminated gas. We were told “yes that is part of the pump”. We drove back to NYC that night. On August 30th 2015 I was alone in the car with our infant son and the car looses power as I’m driving down the highway. Thankfully I got off the highway safely before it died and once it stopped it wouldn’t restart. We had it towed to Bayside Volkswagen here in Great Neck, NY. We were called and told that both gas pumps needed to be replaced. We showed them that this was already done in June and were told by David Nosovsky that they don’t honor VW’s warranty from another VW dealer. He showed my husband a work order and if my husband had re-paid for the same job they would’ve replaced the gas pumps with no question. He stated that the invoice from Lindsay VW didn’t list the falange and that they always change it when the pumps are replaced. We called Paul Boots at Lindsay VW who called them and explained these are under warranty and that they should be replaced as such. Paul Boots also communicated to me that they don’t replace falanges and that it’s an up charge to the customer that isn’t necessary. David then calls my husband to have him authorize 5 hours of diagnostic testing to “make sure” it’s really the gas pumps. We refused to authorize such charges as it was $130.00 an hour for their time. The only manager available at Bayside that day was Charlie the parts manager who spoke with me and after researching the incident called and stated Bayside would eat the cost of the diagnostic testing. Calls were made to Paul Boots again and Jerrey Holloway at Lindsay VW. The next day I get a call informing me that it was a loose hose which they re-connected and that Lindsay VW was covering the cost of the work. Nothing was replaced. On Friday October 9th, 2015 the Touareg stalls in the middle of an intersection and failed to start again, with our family in it. It took 8 men to help push it out of the intersection into a safe place. We had it towed back to Bayside VW. When we got a call on Tuesday they informed us the gas pumps failed and one needed to be replaced. This time they would contact VW to cover it under warranty. They stated the falange HAD to be replaced and the cost was over $500.00. They stated it cannot be used again as the hose will not reconnect to it. I called Paul Boots at Lindsay VW and he stated they won’t be responsible for anything needing repair. I called the VW customer advocate line and got a case #. The next day I heard nothing so we called Bayside VW and negotiated that we would pay the part but not labor. They agreed. The VW customer advocate called late that day and stated that unfortunately they can’t hold Lindsay VW responsible for the work they did. Even though it’s obvious it wasn’t done right when the car died twice with confirmation of the same issue they “fixed”. When I picked up the vehicle, the invoice stated falange/filter. This is the part we paid for. There are no filters in the pumps. The Filter is housed in the falange. We were told this was replaced when we picked up the car from Lindsay VW and it was not. All of these problems occurred due to an insufficient repair. And the only person that has suffered is our family, being stuck twice when the gas pumps failed, having paid to tow it multiple times and being without our car for a week each time. No one has tried to right this wrong and I am utterly disappointed in VW service and workmanship. More

EXCELLENT CUSTOMER SERVICE I brought my 2014 Passat in for the yearly inspection, Chris was very knowledgable and friendly. I really appreciate the loaner car, they were very a I brought my 2014 Passat in for the yearly inspection, Chris was very knowledgable and friendly. I really appreciate the loaner car, they were very accommodating to my schedule. More

- '07 Jetta Wolfsburg - Purchase date: Apr '07 Car - '07 Jetta Wolfsburg - Purchase date: Apr '07 Car has been awesome, no problems at all so far. 6/10/08 - Driver's side mirror was broken ac - '07 Jetta Wolfsburg - Purchase date: Apr '07 Car has been awesome, no problems at all so far. 6/10/08 - Driver's side mirror was broken accidentally at my office parking lot. Got an appointment for 6/12. 6/12 - Drove (from white plains, ny) to Bayside service center. and I think its fair to use real names. Joe Ramos helped me in fixing the mirror without the covering case citing the reason that it had to be polished to match the color of car (black) and it will take at least 2-3 days to get it done from the body shop. Fair enough, because I wanted to wait in the lounge while they fixed it and take the car with me. But I was told that I can come back later and get it fixed. Wouldnt take more than 10-15 mins. I was also told that I could come on a weekend. I got an appointment for 6/21, Saturday at 9.30 in the morning. The lady who booked my appointment said "Joe is on phone right now. I chatted with him on IM and he says Saturday 6/21 is fine. You can get it installed. 6/21 - I find just one lady busy serving a few customers. I talk about my appointment and tell my story. She looks for the mirror cap and finds it below Joe's desk, opens the package in front of me and tells me that they havent sent the cap to the body shop yet. You wake up early on a Saturday morning, get ready and drive 30 miles, paying $10 in toll to learn that the mirror cap wasnt even opened from the box! I felt very frustrated. I was told by the lady to call up Joe on Monday and talk to him about it and she can do nothing at that point except say sorry. Helpless, I drove back. 6/24 - Tuesday morning, I call, repeat the story over phone all over again and this time, I talk to Warren, he sounded helpful, but transferred me to the receptionist to make an appointment again. Pissed off, I ask for the receptionist to make another appointment but 'please make that next time Im there everythings ready'. Take this - She said she cannot promise that and says Joe's not around, so I have to give a call back. I ask if she can ask Joe to give me call back later the day and she obliges to do so. Hang up. I havent heard from them yet. Now you decide if you want to choose Bayside or not... not if you expect a fair amount of customer satisfaction after every service appointment.. More