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Romeo Volkswagen of Kingston

Kingston, NY

4.5
319 Reviews

1249 Ulster Ave

Kingston, NY

12401

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Showing 319 reviews

March 07, 2024

Jolene is always so helpful and knowledgeable. I feel confident that im getting the best service when I drop my car off! More

by Leigh Anna
Recommend Dealer
Yes
Employees Worked With
Jolene and Rico, Chris Vitellaro
Mar 07, 2024 -

Romeo Volkswagen of Kingston responded

Dear Anna, Thank you for your kind words about Jolene! We're delighted to hear that you feel confident in the service you receive when you bring your car to us. If you ever need anything else, don't hesitate to reach out. We appreciate your support!

March 07, 2024

We received excellent and efficient service from Stephen Wells. His professionalism was excellent. The establishment is neat, clean, and customer oriented. We had no need to interact with the finance depar More

by wtlopo
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stephen Wells , Master VW Sales Consultant., Anthony Pappalardi
Mar 07, 2024 -

Romeo Volkswagen of Kingston responded

Dear William and Karen, Thank you for sharing your positive experience with us! We're thrilled to hear that Stephen Wells provided you with excellent and efficient service. Our team takes pride in being customer-oriented, and we're glad you noticed. If you ever need anything else, feel free to reach out. We appreciate your feedback!

February 06, 2024

Jim Parkhurst is one of the best salesman there,very knowledgeable and goes out of his way to make it a pleasant experience! More

by Drummer
Recommend Dealer
Yes
Employees Worked With
Jim Parkhurst
Feb 06, 2024 -

Romeo Volkswagen of Kingston responded

Hello Valued Customer, Thank you for your positive feedback! We're delighted to hear that Jim Parkhurst provided you with exceptional service and made your experience pleasant. We appreciate your kind words and hope to have the opportunity to assist you again in the future.

January 10, 2024

Worked with Anthony Pappalardi, a quintessential conman. He emailed me to say he wants to earn my business. offered a choice of payments I can make down. Said I'd pay $2000 down on a lease and asked FIVE TI More

by emily
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Anthony Pappalardi
Jan 11, 2024 -

Romeo Volkswagen of Kingston responded

Thank you for your feedback, we would like to address this concern. Please contact Patty Romeo-VanDyke at 518-741-8790.

Jan 16, 2024 -

Romeo Volkswagen of Kingston responded

Emily, we tried to find you in our system to no avail (this review has just a first name). Please feel free to contact us.

December 02, 2023

Common ripoff dealership that preys on people who dont understand MSRP and interest rates. Salesman wanted 10,000 over MSRP after I drove over an hour to look at the vehicle. More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Vitellaro, Tammy Phillips, Johnny Casale, Nicole Palladino, Anthony Pappalardi, George Moylan III
Dec 15, 2023 -

Romeo Volkswagen of Kingston responded

Hi Mike, Thank you for your feedback, we would like to address this concern. Please contact Patty Romeo-VanDyke at 518-741-8790.

September 22, 2023

Bought yet another vehicle from them . Really is a great place to buy . I’d recommend Shane in sales or anyone really but Shane goes above and beyond for ya . Honest , straight up and he k More

by Cesar infante
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Masterson aka Shane o’ Mack , Chris Vitellaro, Anthony Pappalardi
Sep 22, 2023 -

Romeo Volkswagen of Kingston responded

Dear Valued Customer, Thank you for taking the time to leave such a positive review about your experience with Romeo Volkswagen. We're thrilled to hear that Shane provided you with excellent service, and we'll be sure to pass on your kind words to him. We appreciate your recommendation and look forward to seeing you again in the future. Best regards, The Romeo Volkswagen Team

September 18, 2023

I have a traumatic brain injury and my sales consultant Casmir did an awesome job. The financing of my perfect vehicle was easy and painless. All my needs was an concern, Casimir seen I was struggling wit More

by William insanefatguy Brown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casimir
Sep 21, 2023 -

Romeo Volkswagen of Kingston responded

Thank you for sharing your positive experience! We're delighted to hear that Casimir provided exceptional service, taking your needs and situation into consideration. Your recommendation is greatly appreciated, and we're here for you and anyone you refer in the future. Enjoy your perfect vehicle, and if you ever have more questions or require assistance, please feel free to reach out. Best Regards, Your Team at Romeo Volkswagen of Kingston

August 16, 2023

I did not go expecting to get a new vehicle that day but Rico showed me a vehicle that I loved. He got my payments right where I wanted them. He was patient and helpful. Explained everything to me about the More

by psedlak3418
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
RICO
Aug 21, 2023 -

Romeo Volkswagen of Kingston responded

Hello, Thank you so much for sharing your experience with us! We're thrilled to hear that Rico and Tony at Romeo Volkswagen of Kingston provided you with exceptional service. It's wonderful that Rico was able to show you a vehicle you loved and work with you to get your payments just where you wanted them. We're glad to know that their patience, helpfulness, and thorough explanations made your car-buying experience a positive one. Your first VW is an exciting step, and we're confident that you'll have a great journey with it. If you ever have any questions, need assistance, or want to share your experiences, please don't hesitate to reach out. We value your business and trust in us, and we're here to support you along the way. Congratulations on your new vehicle from all of us at Romeo Volkswagen of Kingston!

June 30, 2023

Great Experience Thanks to Kirk East. He was extremely knowledgeable, professional and friendly. Kirk was able to explain and demonstrate all the Tiguan’s new technology and features for More

by debi622
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kirk East
Jul 05, 2023 -

Romeo Volkswagen of Kingston responded

Hello, thank you so much for your praise and kind comments about Kirk! Our team always strives to deliver a great experience, and we are glad to hear this was the case with your visit! We hope you have a great day!

May 31, 2023

First time visiting Romeo VW. Traveled 3 hours and was well worth the trip. Staff is professional, friendly and knowledgeable. Nicole was extremely knowledgeable of the vehicle we More

by Sue and Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom in finance, Nicole Palladino
May 31, 2023 -

Romeo Volkswagen of Kingston responded

Hello Sue and Mike, thank you so much for your praise and kind comments about Nicole! Our team always strives to deliver a great experience, and we are glad to hear this was the case with your visit! We hope you have a great day!

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