My Review Of Volkswagen of Langhorne:
I hated doing business with this store. Classic used car salesmen. I've shopped in multiple dealerships in the recent weeks in looking for my vehicle, and the customer service at VW of Langhorne was quite frankly abhorrent. From the moment I walked in the door, I really felt like these folks simply didn't want my business...at all. They were absolutely unwilling to entertain any discussion of price, and when communicating their unwillingness to budge on price they did so in an extremely condescending manner. When discussing the trade in value of my vehicle, they offered a price well below the salvage value communicated to me from my insurance company in recent weeks, and $600 less than a trade in value offered by another VW dealer 7 days earlier. They told me they did not want to provide basic registration and tagging services for my out of state vehicle "because it would be a lot easier" and then explained the difficulties they have in providing that service for out of state vehicles. They repeated it would be "much easier" about 5 times. Easier for who? Easier for them, not easier for the customer. It was unbelievable to me how these folks treat their customers. Their tone, their words, their actions all indicated that they are being put out by having to work with a customer to close a sale. I do not recommend you work with these guys - they are jerks.
Was this review helpful to you?
Yes | No
Volkswagen of LanghorneAdded:
11/21/2011 10:56:56 AM
At VW of Langhorne we work hard to make every customer feel comfortable and happy with their experience in our store. If you felt the experience not to be perfect, please come back and help us to remedy it. We offer aggressive pricing on trade ins, and pride ourselves in selling our vehicles at the best price for our customers. We hope to see you again and will make every effort to help you leave happy in your new vehicle!