I live closer to two other dealerships but I make the longer trip to deal with the guys in Langhorne. Here's why.
I am on my second VW from this location. My 1st was a 2003 Passat GLS 1.8t - hands down, the best car I ever bought - and the service staff was helpful throughout the lifetime of that car. Got is used in 06 drive it for 140k trouble free miles just traded it in on a 2012 Jetta SE with convenience. Sold by Max Colish, good guy, easy going, helpful, no pressure. We were at first dealing with a lower trim level Dave Swartz got us a great deal on the next step up.
Alas, my new 2012 Jetta had a weird noise after a few hundred miles. I took it back, the service staff agreed immediately that it was a problem - no runaround, no excuses.
VW of NA had to get involved. They too agreed it was a problem. Turned out it was a spot weld issue from when it was manufactured that was in a very tricky location. VW agreed to replace the car.
Dave and Frank were very communicative, always friendly, made sure I had a loaner and helped handle the deal when VW agreed to replace the car.
The dealership did everything possible to make sure we were satisfied and informed throughout the situation and made sure the transfer for he new car went very smoothly. Our new-new Jetta is wonderful and we are very pleased.
I was surprised to see the negativity about this place, I for one have never felt that way about my experience at VW of Langhorne.
Love VWs and love working with Langhorne, we will be back again.
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Frank Indelicato, Dave Swartz, Max Colish