Frank and the entire sevice deptartment are first class. I have used them for everything from maintenance to major repairs. This last vist I was especially pleased with thoroughness of the mechanic. While having my oil changed he noticed a nail in my tire. it was repaird quickly saving me from an emergency stop on the highway somewhere. Its the little things that make the difference.

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I contacted the dealer on Saturday, February 4 to inquire about a deal with an advertised deadline of 1/31/2012. The salesperson told me he would still honor the deal thru Monday, February 6 and I set up an appointment to come to the dealership on that day. Although the deal was no longer being offered by the manufacturer, VW of Langhorne did their best to honor the deal the best they could. I am very happy with the outcome.

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Great people! Very accommodating, stress free conversation, professional service, I highly recommend for anyone interested to have German car at Japanese prices, Keep up the good work!

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I hated doing business with this store. Classic used car salesmen. I've shopped in multiple dealerships in the recent weeks in looking for my vehicle, and the customer service at VW of Langhorne was quite frankly abhorrent. From the moment I walked in the door, I really felt like these folks simply didn't want my business...at all. They were absolutely unwilling to entertain any discussion of price, and when communicating their unwillingness to budge on price they did so in an extremely condescending manner. When discussing the trade in value of my vehicle, they offered a price well below the salvage value communicated to me from my insurance company in recent weeks, and $600 less than a trade in value offered by another VW dealer 7 days earlier. They told me they did not want to provide basic registration and tagging services for my out of state vehicle "because it would be a lot easier" and then explained the difficulties they have in providing that service for out of state vehicles. They repeated it would be "much easier" about 5 times. Easier for who? Easier for them, not easier for the customer. It was unbelievable to me how these folks treat their customers. Their tone, their words, their actions all indicated that they are being put out by having to work with a customer to close a sale. I do not recommend you work with these guys - they are jerks.

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I was nicely cheated by this dealer, bought a brand new 09 jetta tdi. recently discovered driver side fender & door are tampered/damaged in accident and repaired before I bought. I have contacted vw & the dealer they simply says cant do anything we gave brand new car without any problems. Folks be cautious !!! when ever you buy a brand new car always inspect for accident damage otherwise some dealer will simply cheat.

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Just purchased a certified 2008 Rabbit. This was my smoothest used car transaction so far. After test driving the car I returned a few days later by train. Rich picked me up from Trenton train station. Back at the dealer the car had already been prepared - the paperwork took a few minutes and after a handshake I was on my way.

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I'm appalled at the awful customer service I received at VW of Langhorne, PA. The sales staff is disrespectful and has been unwilling to assess my trade-back needs after I purchased a "certified" used VW that has been unsafe and has had over 15 serious repairs in less than one year. I've been given the runaround for MONTHS! This location truly does not care about customer satisfaction and I wouldn't wish my experience on my worst enemy! Please, please, please AVOID VW of Langhorne...for your own good!

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VW of Langhorne's service department is the best! Everyone is friendly and efficient. The car is ready when they say it will be and the work is done right the first time. The car is returned clean - no greasy stering wheel or smudged seats. Frank, the service writer, is great to work with. A few times I have been there when a customer has given him a hard time, but he never loses it - I probably would have. A difficult job, at least from my point of view. The technicians get it right, and do one car after the other - all day long. Another difficult job, so I'm always glad they are there for me - car parts do wear out.

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