Volkswagen of Ocala

Volkswagen of Ocala
3949 SW College Road
Ocala, Florida 34474

Sales: (352) 702-0824
Service: (352) 387-1270
Parts: (352) 387-1270

Manufacturer: Volkswagen

Most Reviewed Employees
Danny Schlenker Danny Schlenker
Service Advisor
Gloria Greer Gloria Greer
Internet Sales Consultant
Michael Garrett Michael Garrett
Sales Manager
Ron Bigler Ron Bigler
Finance Manager
Dave Farnham Dave Farnham
Parts Manager
Matt Barnes Matt Barnes
Sales Specialist
Michael Skinner Michael Skinner
Service Advisor
Matt Whalen Matt Whalen
Internet Sales Consultant
John Boam John Boam
Finance Director
John Beltran John Beltran
Sales Consultant
Need a New Car?

Dealership Amenities
Express Service
Drive-In Service
After Hours Drop-Off
Customer Lounge Area
Free WiFi
Computers for Customer Use
Cable TV
Free Coffee
Free Drinks
Vending Machines
Automated Car Wash
Instant Financing
Parts Store
Pet Friendly

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 7:00 PM

Tuesday: 8:30 AM - 7:00 PM

Wednesday: 8:30 AM - 7:00 PM

Thursday: 8:30 AM - 7:00 PM

Friday: 8:30 AM - 7:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
11 Reviews
Volkswagen of Ocala

Overall Score: 5 Star Rating4.7



About Volkswagen of Ocala
Certified: Volkswagen of Ocala
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Volkswagen of Ocala has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Volkswagen of Ocala
Volkswagen of Ocala is proud to serve Ocala & all of Central Florida with quality Volkswagen vehicles. With models like the CC, Eos, Golf, GTI, Jetta, Jetta SportWagen, New Beetle, New Beetle Convertible, Passat, Passat Wagon, Routan, Tiguan and Touareg, we have something for every taste and need. Come visit us today to see our vehicles and take one for a test drive. If you're looking for a used car, we can assist you there as well.

VW of Ocala also provides a full line of other services dedicated to our Florida customers. From VW car repairs performed by expert mechanics, to OEM VW auto parts, to car loans, Volkswagen of Ocala is the smart choice for your automotive needs.

We look forward to serving you both now, and in the futuremore


gmhill
5/11/2012 12:41:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Garrett, Gloria Greer

My Review of Volkswagen of Ocala:
My wife and I had a great experience dealing with VW of Ocala. I had been to the VW dealerships in Orlando but the folks at VW of Ocala made us feel at home and at ease. This was not the case at the dealerships in Orlando that made you feel like you were at the sterotypical high pressure plastic robotic sales pitch nightmare that screams "Get me outta here!!!". And yes the old let me make a copy of your liscence but not give it back routine was used at an Orlando dealer. Being in sales myself I was ammused but not in a good way. I could give more examples of why I wanted nothing to do with one dealership but I will just say their new motto should be "whatever it takes.....to make you want to leave as soon as possible without a car"

This is about Gloria Greer and Michael Garrett and their professionalism. Gloria was great from the get go. From listening to what what we were interested in to making sure our 7 yr old son had water and was not too hot. I was looking at the new Jetta TDI,but was not sold on the new exterior. We took it for a drive and it was a great car and I loved the interior. I asked if they had any used ones and she replied they just took in a trade but it wasnt cleaned up to their specs. I said I did not mind and she got the ok to show it. I'm glad she did because that was the one! My wife drove it and we were sold. Gloria let the product sell itself while being informative and selling without you feeling it is a "sales pitch". We got back from the drive and met Michael Garrett the sales Mgr. Michael picked up right from Gloria. He was professional,friendly and wanted to get a deal done of course but again we never felt like the old....here comes the high pressure sales MGR routine. We left with a deposit to hold the car.

They are closed on Sunday but I had a few questions and reached out to Gloria thinking she would get back to me on Monday. She called back soon after on her day off. We spoke about my questions and she said she would get back to me. To my surprise she talk to Michael and got right back to me and we closed the deal. On their days off! Now that IS customer satisfaction!

I highly recommend VW of Ocala. They make you feel at home, at ease through out the entire process. They follow up after the sale which is juat as important.

They will be our first stop in future car shopping!!!

Thanks Gloria and Michael!!!

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stargazer9696
5/11/2012 8:50:55 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Garrett, Gloria Greer, Danny Schlenker

My Review of Volkswagen of Ocala:
I had the best experience buying a car ever with Gloria at Ocala VW. Even later, when I needed assistance after I purchased my car Gloria, Danny, and Sales manager Michael were all awesome. I must say that you will not get the typical dealership/salesperson experience here. Everyone is friendly and helpful, never pushy like other dealerships in the area that I have dealt with in the past. I was treated more like a neighbor or friend than a number. It was a pleasure.

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Steve Middlemas
4/27/2012 1:49:52 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Richard Hammond

My Review of Volkswagen of Ocala:
Rick and the the support staff made buying and working with the dealership enjoyable.
They accommodated several requests I had relative to the way I wanted the car detailed, down to hand washing the car. Rick was extremely helpful in all aspects of the experience. He was very professional and honest. I would highly recommend them and would definitely buy from them again. On the question of price, I was satisfied or I would not have made the deal. They have a great service department based on previous service I had done their. A great operation and customer friendly.

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delormes
4/10/2012 8:04:16 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ron Bigler, Danny Schlenker

My Review of Volkswagen of Ocala:
Ron was my salesman. Wow, what a wonderful experience. He was upfront and honest. No games. I purchased my vehicle with Ron. When my car was being detailed he had the detail person show me the car to make sure everything was to my satisfaction then he went over my new car with a fine tooth comb and cleaned everything to his expectations. I had been given a great price from Orlando but on our way their we learned things weren't what they seemed. I am so thankful for the Ocala dealership. Ron introduced me to the receptionsit, the service department to the detail people. Everyone is so nice, honest and go out of there way to make sure I am happy. I have never had this experience at Nissan or Toyota. Thank you Ron and Volkswagon Ocala. :)

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captnbad
8/19/2011 7:23:12 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 4

My Review of Volkswagen of Ocala:
Thank you VW of Ocala for a terrific sales experience. The sales and service staff were extremely courteous and knowledgeable. I highly recommend VW of Ocala to all of my friends and family.

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Response from: Volkswagen of Ocala
Added: 8/19/2011 9:00:58 AM
Great to hear that your sales experience was all that you expected and more it seems....thanks for letting us know, as it's appreciated! Let us know if you need anything at all - we are here to serve you.

The VW of Ocala Family

mwhartman
8/18/2011 3:31:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Farnham

My Review of Volkswagen of Ocala:
The parts manager is fantastic! Very very helpful and has integrity which is hard to find in many of todays businesses and for me takes precedence over price !!!!!!!

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Response from: Volkswagen of Ocala
Added: 8/19/2011 8:56:25 AM
Thanks you so much for the positive report on your experience with our Parts Dept. We look forward to being able to assist you in the future with any need that you may have. Thanks again!

The VW of Ocala Family

lisanewell
6/7/2011 7:37:55 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Barnes, Ron Bigler

My Review of Volkswagen of Ocala:
Everyone we dealt with was very nice and went out of their way to help us. They stayed very late and kept us updated on entire process. They called to check up on how they did and how my car was working out. I will definitely recommend this dealership to anyone I meet.

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Response from: Volkswagen of Ocala
Added: 6/7/2011 10:47:30 AM
Hi there Lisa....thanks so much for the kind words! We are so pleased that you had such a nice experience with us, and look forward to serving all of your needs in the future as well. Enjoy your vehicle!!

The VW of Ocala Family

brittbear
2/22/2011 10:13:47 PM

Overall Score: 1 Star Rating   1.3  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Dennis

My Review of Volkswagen of Ocala:
Purchased a car from them they let me have for four days and then told me I couldnt get finance very bad business I never dealt with anything like this and I have purchase many cars in Ocala. The saleman is the only one that apolgize the finance manager was cocky and rude I would not recommend this delearship to anyone I know ... Not even my worst enemy..

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redtan
2/2/2011 12:11:17 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Danny Schlenker

My Review of Volkswagen of Ocala:
My experience at Volkswagen of Ocala was very pleasant. Danny Schlenker was very pleasant and professional. He took the extra time explaining in detail the work that was done on my car. He is an asset to Volkswagen of Ocala. The dealership is clean. Nice waiting room with a TV. Refreshments were available. The sales staff are very pleasant and professional. I have been to other dealerships in which upon driving onto thier parking lot,the salesmen were like vultures. I couldn't even get out of my car without having 2 to 4 salesmen hounding me. They would continue to follow me around even when I told them I was just looking. I fell for the trick when they asked for my car keys so they can have the manager look at my car for a trade in. The salesman said he would be right out and let me know how much the trade in value would be. He didn't come out. Upon asking for my car keys the salesman continued to tell me the manager would be right out. This was very frustrating. They were holding me hostage. Finally I got very angry and demanded they give my keys back. Upon leaving I was so mad I vowed to let all my friends know about my experience, in which I did. Needless to say this dealership is no longer in business. It was a very large dealership here in Ocala. My experience at Volkswagen of Ocala was totally different. The saleman greeted me. Asked me what kind of car I was interested in. He showed me around. Explained the benefits of each vehicle I looked at. Then he gave me some breathing room. When I decided on which car I might be interested in, we went for a test drive. He exlained and showed me all the benefits of this car. Upon returning to the dealership I decided on buying the car. The finance department was wonderful. They got a good interest rate for me. I was totally pleased with my experience. It was a pleasant and relaxed. I didn't feel pressured. I will and have told all my friends and family about Volkswagen of Ocala. I love my Volkswagen Rabbit. It is definetly Kicking some Asphalt !!

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dallasgirl
1/27/2011 7:37:49 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Skinner

My Review of Volkswagen of Ocala:
I could not be more satisfied with my experience(s) with this Dealership. The prompt and courteous attention that I have received each time I visit far surpasses any experience I have had in the past with other Dealerships. They ALWAYS explain everything in detail that is going to be given attention to and/or accomplished during my visit, along with the estimated cost before, and after, the work is done.
I also like the fact that they always try to assist you in the actual cost of the work needed to be performed by giving you discounts/coupons on the final cost. I have also realized with recent work that was performed that they found a particular problem that the previous Dealership should have found had they been as honest and conscientious! I really appreciate this fact! I just could not be happier at this point! I would definitely recommend this Dealership to anyone in need of service for their vehicle - or to purchase a new vehicle!

Thank you very much!

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