Worst experience of our life buying a NEW VW Passat. Bought the car in August. Traded in a Nissan for it. 3 MONTHS LATER we received a letter in the mail from the DMV stating that my tags would soon be revoked from my Nissan altima. (That we don't have) Come to find out our car IS NOT EVEN xxxxxxx registered AT THE DMV! So we call the dealership and KEVIN the manager tells us that everything will be handled. We call the next day and the DMV have not received ANYTHING AT FREAKING ALL, but received the stuff that we sent. Kevin said he sent it, but HE LIED, THERE WAS NO PROOF WHAT SO EVER. Our insurance faxed an fs1 form 4 times to the DMV and to the dealership! I called the dealership BACK AGAIN and KEVIN once again lied and said everything was sent in. So we call the DMV and STILL NOTHING. We get in contact with Terry in accounting and she said the same thing, but guess what??? They are all xxxxxxx liars. So here we are thinking everything is okay since the DMV said they were trying to fix it and then there is anoyher letter stating that cops will be coming to my house to take the tags from my car October 25, 2015. Remind you, we bought the car in AUGUST. to top that off we got a second letter stating that the Nissan altima insurance was cancelled 8-24-15 with USAA insurance. That's funny because that car was covered by GEICO!!!! WHAT THE xxxx ARE THESE PEOPLE DOING? I called the DMV AGAIN today and the car is still not registered and has no owner. So ever since I drove off the lot, my car has been illegal as xxxx to drive. We have had the run around for a week now with Kevin and the DMV. Nothing is resolved. The dealership has 30 days to turn in the tag transfer and well its been wayyy longer. Guess they will be getting a fine once the dmv inspector finds this out! Volkswagen of Orange park is nothing but a lying and scandalous dealership. NOBODY AND I MEAN NOBODY SHOULD EVER xxxxxxx GO THERE!!!!!!! Needless to say my car is no good, the paper work was never filled, and this dealership is a piece of xxxx. Volkswagen is a xxxxxx place to ever buy a car. Everyone is so unprofessional. Terry called my husband one day this week and they got into it because she was so rude. I tried calling back to see what needed to be done and these were her EXACT WORDS " Yes I just spoke to him and he was rude so I don't want to deal with this deal and I'm not going to and hung up!!!!" What a business woman huh? And as for Kevin the manager ha, he's a LIAR and will say anything to get you off his back.. My name is Tanya Smith and if anyone has anything to say you can call me at 910-874-2292.
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