My Review Of Volkswagen of Salem County:
Hello, I purchased a VW convertible for my wife from VW of Salem County and January of 2012. First the good, the price was fair and it was easy to negotiate with them. The bad, when we purchased the car there were items on the "we owe" list, this included a new top of a different color and removal of a satellite radio. To make a long story short, the car was promised on 3 different days for delivery, each day I had cleared time from my schedule and work and each time after I already left work I received a call it was not ready. When they FINALLY did deliver the car it was dirty, chipped windshield, the radio that was to be removed was still in it. My mistake was NOT driving the 1.5 hours to get the car even after all their errors, this is because they offered to deliver it to me. When I asked about the windshield, the dirty car and the radio work I was give poor answers. I am about 15 minutes from Thompson VW/AAudi in Doylestown Pa, I had to take it to them for state inspection so I asked VWSC to have Thompson do the work. They refused. I was given an opportunity to write to VW corporate and explained the problems, VW corp agreed with me on the situation but said they are only in an advisory position and are not able to compel them to take action though it has been noted in there record. I have bought 20+ cars personally, this is by far the worst. VW corp asked if I had received a "vehicle condition report" I told them I had not, A month later, I received a back dated report with my name on it but with a date weeks before I ever came to the dealer. The faked the paperwork to cover themselves. I have to put in a new windshield at $400, had to get the car detailed as they never cleaned it, pay for the inspection and have the radio removed. There is more to the story but doubt many will read this much of the rant. The up side is that it was a good deal, not sure they even made any money on it (not my problem ,they are big boys). I would have walked away except that I knew I would be taking the VW to Thompson VW/Audi in Doylestoen/Warminster PA, I have and still own Audi and love their servive, hard to believe but BETTER then when it was Holberts and I loved there service as well! MY suggestion, buy the car on price, don't expect any more as far as service or follow up, they are poor business people.
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