This dealership is THE WORST Volkswagen dealership! The salesman who sold me my car, Robert Fischer, is completely incompetent. He does not know the features included in the cars he sells. He told me my car had multiple features, such as bluetooth, ipod hookup, and heated seats. When I got home and was ready to explore my new car, it didn't have ANY of those features. The man just lied to me so that I would buy the car. The employees there will be SUPER nice to you when you are looking to buy the car, but as soon as you drive it off the lot, they no longer want to help you. I even spoke with the owner about my issues with Robert, and he said "Bob is one of my best salesman." So, this dealership's BEST salesman knows nothing about the cars they sell (or he lies, which isn't good either). When I went back for a service, the front desk service guy told me he wasn't going to help me and for me to HELP MYSELF. I've talked to multiple people who have gotten Volkswagens and advised none of them to go to this dealership. I even know someone who went to this dealership just to get a part for his car and he was unhappy with their attitude.
They pride themselves on treating you "like family." Yeah, more like one of those stuck up families that you can't stand!
Overall, the employees and owners are rude and incompetent. You would have better luck going elsewhere!