First, I did not buy a car from this dealership. I am the worst type of customer-- an informed one, but I work with full disclosure and advised this dealership that I was shopping the region and would not settle for anything less than the best price. The sales manager insulted my intelligence by insisting that other dealers were either lying or misrepresenting information and insisted on a price well above others in the area. I was interested in buying a car here because they had the car I was looking for in stock, so I continued on honestly assuming that they were just giving me the hard line. Unfortunately, this dealership really is just insistent on not being competitive with others in the area. Ultimately, the salesman (Chris) did not return calls when promised and the sales manager (1) gave me the worst quote on a car that I have received in the area (apparently this is the only dealership who cannot sell below invoice on the last day of the month-- try Walker, they were willing to order a car from another dealership and still offer it below invoice-- also, doing some quick research will reveal that 25% of all new car sales are done UNDER invoice) and (2) they gave me the WORST trade-in value for my car at over $1,300 below the last VW dealer that I visited. And, the news was delivered in a snarky and unprofessional way.

There is no shortage of VWs and this dealer would do well to realize that they are in the customer service industry, as their reputation truly precedes them.

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I needed to get a car after returning from overseas. Tim helped me out. Really friendly group of people. Ended up with a cc. I like the car, it drives well so far. Not much awd selection that I saw, but I didn't look at the whole lot. If you are in the market for a car, go into VW and ask for Tim.

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I was first contacted by a guy called Charles in response to an internet quote I requested. Charles was polite, honest, and helpful. But unfortunately before we finalized the transaction, he left his position, and a man called Pinhas Zajdman took over. He was confusing in emails, and seemed not to know writing in English. He was impatient, pushy, and somewhat rude. He even kinda accused me of wasting their time because i bargained and compared prices back and forth. Of course, I wouldn't and didnt buy from such a dealer.

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I have been here multiple times for service on my '09 GTi and I will never go back. They are forgetful, do not communicate between sales, service and the front desk, and do things without asking.

First time I went in to fix an airbag light and they claimed the part was in stock. It wasn't and they held my car overnight and charged me for it.

Next time, for my service, they were okay, but the guy gave me the keys and said he forgot to wash the car and they owe me a wash.

Yesterday, brought the car in to have them look at bad alignment on the rear right wheel. I called 5 days in advance and explained what was wrong with the car, and that the people who aligned my wheels told me to contact them. The receptionist called the day before to confirm that I wanted to come in for a 30,000 mile service and an alignment. Clearly not paying attention. I explained again that I only wanted the rear right looked at and repaired.

I dropped my car off that night for service in the morning. I received a call from the receptionist telling me that the part to fix my airbag was in stock and I could bring my car in. I explained that I dropped my car off last night and that it was in to repair the alignment. She seemed completely confused.

Came in to pick up my car, turns out they still did a 30,000 mile service despite me asking them not to, and the part for the airbag was not installed. Charged my $85 and said the new part will cost $700 to fix.

Needless to say, I'm never going back there. I would highly not recommend.

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I had a great experience shopping for a new car. Meghan was sure to ask all the right questions and direct me to the car that would be a best fit. We did test drive one used Subaru while we were there and it was overpriced in comparison to a number of the other places we had been shopping, but other than that, this was the best car buying experience we had in our line of dealerships.

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I recently bought a new Jetta. This was the first car I've ever bought but I had a great experience at S. Burlington VW. Tom knew everything about the car I wanted and gave me a great tour of it. He was great at answering my questions and has even answered a few since I bought the car.

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It was definitley one of the best car buying experiences we've had. Tom was great to work with. He was polite,understanding and patient.He was always available if we had any questions (and still is). We never felt any pressure to buy a car.
We wanted a Tiguan in a color that they did not have but were very quick to find one for us. Thanks to Chris for making it all come together, we got a really good price for a car we love. We are happy we have switched to driving a VW and that we bought it at Volkswagen of S.Burlington. We are hoping the service department will match their sales department.

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I came to VW to look at a hatchback or stationwagon which would provide good fuel efficiency, drive well on curvy mountain roads and in snow, be comfortable to drive, comfortable for passengers including small children and dogs, allow for easy loading sports equipment, gardening supplies, pets and baby equipment, have a sun roof, look sharp and have low maintenance. Chris gave me information to review on my first visit and followed up with a call, but there was no pressure. It wasn't needed as they have great products. Chris helped me to focus on the Jetta Sportwagen TDI and I have been very pleased with it. It is fun to drive and I literally pump about half the gas that I used to pump for my VW Passat. I looked at other cars at other dealerships, but I kept coming back to the VW Jetta Sportwagen. Chris answered all of my questions about the features of the car.

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It was actually fun to get a car here. Browne was low pressure, knowledgeable and patient. We were encouraged to take the vehicle for a long test drive, which ended up being the deciding factor. Overall good experience. We love our Tiguan!

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The VW service department damaged one of my wheels, when I brought this to their attention, the staff was dismissive and ultimately refused to take responsibility. while the buying process went well, the service after the fact is poor at best. This is the last car I will buy at this dealership.

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