Bought a new Golf, they tried to seriously low ball me on a trade that is in excellent condition, that's not too unusual, so we negotiated a better deal. Part of the deal we made was to include a base roof rack at dealer cost. Not having it in stock, they said they would contact me on Monday,
After the sale I go called by salesman practically begging me to fill out survey. Sadly I did so before Ryan emailed Monday. For the bars, VW list is $365. First he tried to tell me 365 is dealer cost, then that 292 is dealer cost. Interestingly, other dealer sell around 280 on the internet, so cost has to be in lower 200s. Anyway they now said they had it in stock and agreed to sell for $240. Made arrangements to pick up Friday afternoon, drove three hours to do so. Salesman walks out with two bars under his arm, no box, no instructions, and bars had scratches and signs of having been hastily cleaned. Not even sure they fit my car, plus the sticker on the bars said 2012. I'm thinking this came off someone's trade. Told them they needed to get new, in the box bars, and ship them to me. Left to meet a friend for dinner. They called Monday and only concession they would make is to ship me the same bars for $240, no new ones.
Luckily there is a good VW dealer near me, the only reason I went to Burlington is that I wanted a specific car that is very hard to find. Would not even buy a spark plug from them after this, expect to be lied to if you go there