I have been here multiple times for service on my '09 GTi and I will never go back. They are forgetful, do not communicate between sales, service and the front desk, and do things without asking.
First time I went in to fix an airbag light and they claimed the part was in stock. It wasn't and they held my car overnight and charged me for it.
Next time, for my service, they were okay, but the guy gave me the keys and said he forgot to wash the car and they owe me a wash.
Yesterday, brought the car in to have them look at bad alignment on the rear right wheel. I called 5 days in advance and explained what was wrong with the car, and that the people who aligned my wheels told me to contact them. The receptionist called the day before to confirm that I wanted to come in for a 30,000 mile service and an alignment. Clearly not paying attention. I explained again that I only wanted the rear right looked at and repaired.
I dropped my car off that night for service in the morning. I received a call from the receptionist telling me that the part to fix my airbag was in stock and I could bring my car in. I explained that I dropped my car off last night and that it was in to repair the alignment. She seemed completely confused.
Came in to pick up my car, turns out they still did a 30,000 mile service despite me asking them not to, and the part for the airbag was not installed. Charged my $85 and said the new part will cost $700 to fix.
Needless to say, I'm never going back there. I would highly not recommend.
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