Volkswagen of South Charlotte

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: david phannareth

My Review of Volkswagen of South Charlotte:
It was a satisfactory experience. A little trouble getting a call back when left message. Everyone is very friendly. Our interest rate was raised after we thought the process was complete, and we were not happy about that, but purchased the car at the elevated rate by financing with Wachovia instead of Volkswagen.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Phannareth

My Review of Volkswagen of South Charlotte:
I have bought many, many cars in my time and this was absolutely the best car buying experience I've ever had. David Phannareth was incredible and one of the very few sales agents I would recommend to others. My purchase began on the Internet and although there were 1 or 2 out of town options with a lower (slightly) price, I decided to deal with David because he followed up and met all of my needs.

I have already recommended David to 2 friends who said they might start looking for a new vehicle. I will continue to recommend David and the dealership.

This dealership is a 10 so far in my experience!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: David Harrison

My Review of Volkswagen of South Charlotte:
Looking for a Car for the past 2 weeks, visiting dealers and searching on webs, I have to say that this is the first time that I found that buying a car should be like they do. Simple,These guys make me drive a new car in less than 2 hours. Pick the car, do the financing paperwork, finding the best deal and sign. No hassle, no gimmicks, no waiting, No drama. Very Professionals, and black and white. The best of all, They really help me in my trade-in, giving me the best value in the market. I'm very satisfied with my experience in this dealer.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: david phannareth

My Review of Volkswagen of South Charlotte:
Very nice people. Gave us a good price. Went above and beyond on customer service and were willing to stay late to get the deal done. We are very happy with the van.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Hand, DavidPhannareth

My Review of Volkswagen of South Charlotte:
This dealership really went to bat for me big time. I have been a long standing VW customer since 1986. Started with a Jetta and drove it until the wheels fell off. Literally. I was awaiting a fire engine on East Blvd near downtown Charlotte and felt this incredible energy rush thru my body. It was not a spiritual awaking but and rear-end collision. As evidence of the fact that you are reading this, the little Jetta did the dieing for me. But I did drive it to the junk yard and claimed my $300 bucks. The Jetta experience created a loyal VW customer. After the collision I purchased a 2000 Passat which I drive until the engine gave up. VW of South Charlotte eased my pain as best they could and transitioned me into another new Passat. I went kicking and screaming all the way. The thoughts of a new-car transaction did not appeal to me at all. I'm very conservative and don't like new things at all. However, I was in a bad spot and Chris H. and David P. bailed me out. I would highly suggest buying a new VW from VW of South Charlotte.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Phannareth

My Review of Volkswagen of South Charlotte:
My buying experience with Volkswagen of South Charlotte was great! I would recommend it to anyone interested in purchasing a new VW. Their inventory was one of amazement. I found my choice online at www.vwsouthcharlotte.com. I loved having the opportunity to actually see the car that I ended up buying... rather than some stock photo provided by VW (where the color doesn't match the actual description). The staff was extremely knowledgeable of their product and worked incredibly hard to get me into my new VW Jetta Wolfsburg edition. David, Chris and Cody worked incredibly hard including staying late, working figures and providing me many options to make my buying experience a pleasure. It even boiled down to the simple things... like offering me a soft drink while waiting. It's not often that you find that kind of professionalism and respect in today's world. Thank you VW of South Charlotte! I'm glad that I decided to drive across that state line for my VW purchase. I will gladly recommend your business to my friends and family. Keep up the good work. Thank You!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sean Trueman

My Review of Volkswagen of South Charlotte:
We came in to the dealership on a snowy Friday night. Sean was very helpful and patient. They pulled the car (which we did end up purchasing) into a garage area so we could take a good look at it before taking it for a test drive. Sean was very knowledgable of the vehicle and it's features. The other employees at VW South Charlotte were also very helpful to us. Thank you.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Phannareth

My Review of Volkswagen of South Charlotte:
I had an excellent purchasing experience with this dealership. I knew what I was looking for and they happened to have it on their lot. I live near the dealership, so David offered to come to my house to show me the car and to let me test drive it. David showed a very good understanding of what features the car offered and admitted that the car being very new had features that he hadn't even learned about yet. I have found the car very intuitive and the owners manual simple to use.

After driving it, I was confirmed that I really liked the car and we were able to efficiently get through all the paperwork that evening. They even stayed an hour after store closing to finish getting me through financing rather than asking me to come back in the next day. It really showed to me how they value my time and made me feel confident that they will continue to show this same consideration to me in the future as I have them perform the service on my new car.

I am very pleased that I was able to so successfully purchase my new car from Volkswagen of South Charlotte. My only knock that I have found against them so far is in their documentation fees. As they were $200 more than another dealership in town, I would challenge them to review this fee to see if they could be more competitive. For me, however, the additional $200 was certainly a fair trade for the overall experience that I had with them and as an investment in our future interactions.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Phannareth

My Review of Volkswagen of South Charlotte:
I made original contact with VWSouthCharlotte through their internet sales. We negotiated the trade in on my 3 year old VW Jetta and the purchase price all sight unseen. I knew the car I wanted up front.
David was great throughout the whole process and conversation we had by email and phone was polite and constuctive.
The post sales experience has been great as well. One of the key fobs for the car was missing at purchase, but was found and re-united with us. I also found a piece of missing trim and David is arranging to mail me a replacmement. I have no doubt they would fit this for free, but I'm thity miles from the dealer.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Phannareth

My Review of Volkswagen of South Charlotte:
David was very nice to work with as were everyone else we spoke with.
The wagon is great. My husband bought a new 2009 Jetta TDI sedan inn the summer, getting around 50 miles to the gallon and the car rides and performs nicely. I wanted the same but in a larger spaced car so I chose the 2010 Jetta TDI sportswagon
as I was trading in a Nissan Quest which is the largest van and called a SUV. I loved the Nissan but it wasn't great on fuel and was like a tank sometimes.
So far I love the VW and thank David & all the others for their help.

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