Volkswagen of South Charlotte

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dominic Spence

My Review of Volkswagen of South Charlotte:
I was looking to purchase a new 2009 Jetta and needed to keep my payments as low as I could. They helped me find the car that would fit all of my needs and got my payments to within $15.00 a month of what I was looking for.

I felt that Dominic and Chris Smith where honestly doing everything they could to get me as close to my goal as we could. It made purchasing a new car actually fun.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Smith

My Review of Volkswagen of South Charlotte:
I went to another local dealership and had a really disapointing experience. Knowing that there is more than one VW dealership in town made me feel confident that I would find the car and sales experience I was looking for. I found it at Volkswagen of South Charlotte. Chris Smith heard me from the get go. He understood that I knew what I wanted and didn't try to steer me to something that I may have ultimately been unhappy with. They did not have what I wanted on the lot but Chris and the guys and gals at Volkswagen of South Charlotte worked 100% to find the car that I wanted. And I got it! I am so in love with my VW Jetta TDI Sportwagen! I truely do have "fahrvergnügen"!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Bean / Chris Smith

My Review of Volkswagen of South Charlotte:
I went to a number of dealerships before I made my purchase. Vw of South Charlotte, was by far the best. I felt absolutely no pressure, everyone acted extremely professional. I would recommend this dealership to anyone looking for a new or used Volkswagen.

Forrest...

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Alan, George

My Review of Volkswagen of South Charlotte:
I purchased my new VW at the sister dealership, Carolina Volkswagen. They did such a horrible job servicing my vehicle that I stopped going there and took my vehicle to this dealership. I found out through VW corporate that both of these dealerships are owned by the same entity. I was told by VW corporate that they would contact VW of South Charlotte and ensure that my service needs were handled properly.

I tried to get what seemed to be a simple HVAC system problem corrected. After explaining my experience to the Service Manager, Alan, he promised me that I would not have any issues with his service team. I took my vehicle in and spoke with the service tech, George. I again explained that I had a horrible experience with Carolina VW and was hoping that it was an isolated issue. He promised me that my vehicle would be repaired correctly the first time.

Both Alan and George lied. The first time I took my vehicle in for repair for the HVAC system, it was not fixed. Due to my busy schedule, I was unable to take it back in for another few weeks. I again called and spoke with Alan and explained that this would be the 5th time that I was hoping VW would be able to fix their own manufactured vehicle. I took my car back in and they kept it for 2 days. After picking the car up and driving home, I noticed that there were car parts on the front passenger floor. There was also a noise that was coming from under the dash on the front passenger side of the vehicle. After further inspection, I realized that they failed to replace the HEPPA filter and associated housing material. There was warm air rushing out from the space where the filter should have been.

Instead of wasting anymore time and effort with a car manufacturer and dealer that does not care about its customers, I immediately traded my vehicle in for another brand.

If you choose to do business with either Volkswagen of South Charlotte or Carolina Volkswagen, be prepared to have the worse service possible. They will probably treat you very well if you purchase a car, but they will treat you like crap if you ever take that vehicle in for service.

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