My Review Of Volvo Fremont:
SUMMARY: FREMONT MOTORCARS VOLVO IS A SLEAZY DEALER AVOID LIKE THE PLAUGE OR THEY WILL TRY AND LIE TO YOU AND RIP YOU OFF!! I am NOT kidding! I have dealt with other dealers in the past and do quite a bit of my own work, COMPLETELY DISHONEST! Anyway, came in around noon on 6/30 and there was no one in the Service Advisor area. No problem.
A friendly lady came in and said someone would be with me in a moment, no problem. I waited patiently. I was told to see someone in the hall and I did. It was Steven Munoz who asked what he could do for me. I told him I had 6 quarts of synthetic oil on the seat and just needed an Oil and Filter Change along with the Service Reminder Light Reset (which is basically there to remind customers to change their oil, it serves no other purpose as it is on a timer and the car cannot and does not know when or what services were performed and in fact "ALL" services have been performed because I have done most of them myself or have had them performed already). I kindly stated that I do most of my own work (in a very nice way), and the vehicle doesnt need anything else so I wasn't interested in and couldnt afford anything they might be trained to upsell (which I wasn't kidding about). From an OEM parts Tune Up, to complete PCV system service, to all fluids, engine mounts, brakes, tires (I could go on forever), needed NOTHING but a freakin' Oil Change and reminder reset!
He starts off by abruptly replying "we cannot reset the service light". I reiterated that this is NOT the MIL/Check Engine Light thinking we must not have been on the same page being this has NEVER been a problem anywhere else. He replied "we cannot, it is ILLEGAL and AGAINST THE LAW unless we perform service". I replied that they would be performing service, the Oil Change with that service light was basically designed to remind customers of. I even offered to PAY extra for the Service Light Reset. He said, nope not that service, "no can't do it".
That's when I knew right away that either this guy or this entire operation was completely "sleazy" because I know he was lying straight to my face therefore insulting my intelligence and trying to "rip me off" (hoping Id say oh sure, service it even though it didnt need any!) like I'm assuming he and this operation must do to other customers who don't know any better, probably on a regular basis. I replied that this was ridiculous and I never heard anything like this in my life. I told him, "Im not new to this" and he replied "I'm not either", I then said "look, you're insulting my intelligence and running a scam or you don't know what you are talking about". He replied that he wasn't, which was obviously doublespeak because that's exactly what he was doing.
I asked to speak to a manager he replied "Im second in command" (what is this the NAVY?) and that the general manager was going to tell me the same thing. Then he took me to where the General Manager was and he wasnt there. Then some fellow sleazeball came out like some kind of bouncer escorting me out like these guys are prepared for angry customers. I believe he is "trained" by this establishment to try and pull these kinds of scams on people and that is just how they do business, especially after reading other various complaints. I went to another Volvo dealer and had the SOCALLED ILLEGAL SERVICE LIGHT RESET WHICH IS AGAINST THE LAW to reset, reset at no cost with an oil change (hell I was willing to even pay for it before!). I usually don't complain or take time to write reviews unless I feel there is something really important I need to WARN OTHERS about and that is this THIS DISHONEST DEALERSHIP!
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