Volvo of Keene

Volvo of Keene
591 Monadnock Hwy
Swanzey, New Hampshire 03446
(603) 354-5000

Manufacturer: Volvo

Most Reviewed Employees
Ned Lester Ned Lester
Sales and Leasing Consultant
Jaime Rios Jaime Rios
Sales and Leasing Consultant
Jeff Kofoed Jeff Kofoed
Sales Manger
James Golisano James Golisano
Sales and Leasing Consultant
Zoey Lane Zoey Lane
Sales Manager
Service Center Service Center
Service
Shawn Waters Shawn Waters
Sales and Leasing Consultant
Steve Hill Steve Hill
Business Manager
Mike Wells Mike Wells
Sales and Leasing Consultant
Mike Downes Mike Downes
Sales and Leasing Consultant
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.


Twenty-Four Month Rating: 4.9/5
9 Reviews
Volvo of Keene

Overall Score: 5 Star Rating4.9



About Volvo of Keene
Certified: Volvo of Keene
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Volvo of Keene has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



laindvd
11/5/2011 11:56:15 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ned Lester

My Review of Volvo of Keene:
This dealer honored their internet price and coupon for full trade-in value. I acquired both on their website. Professional and efficient staff. Love my 2012 Volvo XC70!

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marymm
9/30/2011 9:35:00 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ned Lester

My Review of Volvo of Keene:
My interest was in a used car advertised on the internet. The dealership was amazing both in communicating and fulfilling promises in preparation for my arrival from out of town. When I arrived, I did purchase a car; however, not the one I intended!!

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cky
6/22/2011 2:14:33 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ned Lester

My Review of Volvo of Keene:
Volvo of Keene provides outstanding price and service. I have driven from out of state to buy two vehicles from this dealer, and will continue to do so.

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Response from: webber
Added: 7/11/2011 2:42:54 PM
cky,
Thank you for your praise of our devoted salesperson Ned Lester. Ned has been with us for many years, and continues to gain the trust and respect, from each and every one of his customers.

Sincerely,
Scott Webber
General Sales Manager

jahubbard
5/31/2011 2:10:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jaime Rios

My Review of Volvo of Keene:
Ihave bought two Volvos from this dealership through Jaime Rios. His presentation of the vehicle and thorough demonstration of how everthing functions was excellent. His willingness to have me go on a test drive with him was appreciated and very helpful. I will buy my next vehicle from him and highly recommend this dealership.

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dpdorman
5/25/2011 4:14:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jaime Rios

My Review of Volvo of Keene:
I purchased a Volvo S40 from Toyota/Volvo of Keene and it's worked out wonderfully. They have a very knowledgable sales staff and always have a great selection to choose from. We opted for a used car rather than a new one and we had several options to choose from of the same make/model.

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David Quimby
5/25/2011 3:21:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jaime Rios

My Review of Volvo of Keene:
My husband and I have bought three new Volvos from Jaime Rios at the Keen NH dealership since we have been married. The first was an 850 sedan the last two were cross country wagons which I love. Good ppeople, good service we will buy there again.
Best regards.
Linda Quimby

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sakonnetwinds
3/1/2011 4:57:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: krist k

My Review of Volvo of Keene:
Best experience ever buying a car! This was not your normal slippery car buying experience that we are all used too.The staff was honest and upfront about everything. We went to two other dealers and both feed us the same line.Keene made it happen like we were buying a loaf of bread. Will buy all of my cars here and friends and family will return.

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Response from: webber
Added: 3/8/2011 5:12:46 PM
Thank you very much for your kind words regarding your experience here at our Volvo store. We pride ourselves on the high level of service we provide to all our customers here in Keene. We look forward to you visiting our award winning service department in the near future.
Sincerely,
Scott Webber
General Sales Manager

Dennis D
1/23/2011 9:10:53 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim and Randy

My Review of Volvo of Keene:
My wife and I traveled to all the dealerships in the area and would highly recommend buying a car from volvo of keene. Tim and randy worked very hard to find the right car that fit our lifestyle. They even came in their days off to meet with us to test drive cars.We are very particular about the ride and quality of cars we drive. We went from driving a land rover and mustang to a kid friendly volvo wagon.They made a perfect match.The vovlo is sporty handles well and is alot better on fuel consumption. Our salesmen, tim and Randy had very laid back approach and you didn't feel rushed into any descisions. It was great experience...rare when you buy a car!

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wolverine240
7/20/2009 8:44:36 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Deborah Perry, Mike Bresnahan

My Review of Volvo of Keene:
I took my 1995 Volvo to this dealership because after the starter motor had been replaced (at an independent garage), the car's engine failed to start even though the starter motor turned over okay.

For the 10 day period they had the car, they failed to determine the cause of the problem. Even though the dealership soon realized that it was a difficult problem, they only used trial and error diagnosis, without doing research. Even though I had indicated that there was no spark at the coil, they started throwing ignition components at it downstream of the problem. Even though I indicated that the Air Mass Meter (AMM) (which is on the air cleaner) would not cause a no spark condition, they ended up recommending replacing the AMM. At that point I removed the car from the dealership because I lacked confidence in their ability to find the problem. The problem turned out to be a defective starter motor that interfered with the car's computer.

When they were contacted by a third party organization with a complaint, they "stretched the truth" excessively

They refused to refund my money. They refused to own up to their inadequacies. Even though they removed some of the components that were not needed, they should never have spent labor time installing components that were not necessary.

They did apparently try to control costs by not charging for some of the effort over the 10 day period they had the car. They also put back the ignition components as well.

These are the reasons I gave them the rating I did.


In summary they:

* used trial and error diagnostic methods only
* recommended replacing a component unrelated to the problem
* wouldn't always listen to the customer
* wouldn't perform research
* installed components downstream of the ignition failure which suggests a lack of understanding of the basic functionality of a car's design
* did apparently try to control costs

Also:

* when sent a complaint through a government sponsored agency, they "stretched the truth" excessively
* as a customer, I felt I had more knowledge of the car and the problem than their "master technician"

Friends of mine have also complained about the service at this dealership.

If you have a difficult problem with your car, this is not the place to take it.

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