"Smooth new car purchase "
Dale Abernathy was excellent to deal with from beginning to end.
The finance portion was also very quick and painless with Jennifer Holish
Smooth and painless...... That's the way I like it!
"Best All-Around Dealership Experience "
I visited three different Volvo dealerships before deciding on Volvo of Lisle and it was the best decision I made. Their customer service experience, both over the phone and in-person, is unparalleled. Never did I expect to have such a smooth purchasing experience. My new car drives like a dream, I received a full-on tutorial, and two members from the team followed up with me to make sure I was happy with my purchase. I never felt like a number with this staff - this is what the car buying experience should always be!
"service dept with no customer service!"
A company’s reputation is built not just on delivering a service or a product, but more importantly how they handle customer service when they get it wrong. On 09/20/16, we had scheduled an appointment with Volvo of Lisle to have our windshield replaced. At this point, we had the windshield ordered and set a week after delivery to have the work completed. Volvo apparently does not have anyone qualified to do the work so they sublet the work to a vendor unbeknownst to us. Our service advisor, Scott, was to schedule the vendor to complete the work on the 20th. After dropping off our vehicle that morning we were told it take a complete day for the windshield to be replaced and sealer to set. As we drove off, we felt we made a good decision going with this dealership and when they sent us a text to advise if we had any questions or concerns to just respond to that text… we felt it confirmed it. Around 3:30 that day I texted to see if everything was progressing, no response. Some time later, around 5:00 pm, we called to determine the status of our repair. At that time, we found out no vendor was scheduled and our time had been wasted. Really? Why wasn’t I called? Scott assured me that he would start work early the next day and he would be right on it and we would have a vehicle back mid-to-late afternoon. Day two, we texted mid day to see if our vehicle was ready, again, no response (not a surprise at this point). So we called, no one answered so we left a voice message that went unanswered as well. Finally, calling the general number, the receptionist got Scott on the phone for us and we learn our vehicle was finally ready well after 5:00pm. Through this whole process Scott never apologize for the lack of scheduling a vendor, wasting our time and his failure to response to any of our inquiries. We contacted the GM that evening, Thomas, to voice our dissatisfaction. All he would say is that the treatment was not acceptable. Never once did he ask us how do we make it right by you. The next day he called to offer us a free detailing to make things right. We told him, to keep the free detailing, just have Scott call and says he is sorry for how this whole thing was handle. Scott never called. For me, that enough to say I am done doing business with a company that only wants my money and is not concern with its customer relations. Fortunately, we live in an area where we have options for our servicing.