What can I say about Volvo of Stamford? When I started to look for a new car, I was expecting to deal with the nonstop barrage of phone calls from dealers desperate to sell me a car. And I got those, from other car makers. I didn't get that from Stamford Volvo. In fact, I didn't get anything. No calls. Buying a car from here was like pulling teeth, except I didn't even get the catchy elevator music from the dentist. Every time I called, I was told "I have to run downstairs, I will call you back in 5 minutes." 5 minutes apparently means 4 hours, or never. And "I will call you first thing to let you know" means "I will wait for mid-day for you to call me because I will not call". I had to call the sales manager 3 times to complain about the lack of responsiveness from the salesperson I dealt with. Each time he was very kind and assured me that buying a car should not be an unpleasant experience (really?) but then rather than help me himself or switch me to a new salesperson, I would get a call from my original salesperson, who would assure me that I wasn't forgotten and would call me back in just a moment.
I should have gone to a different dealer weeks ago, but felt I was too far along in the process to start over (seeing as how I knew exactly what I wanted and only needed to find it in the inventory).
I finally closed the deal on a Thursday, but the car had to be shipped up from Delaware. Seeing as how it's SUCH a long drive (under 200 miles) it takes a week to send it up.
Had I not already decided to buy a Volvo, I would have definitely gone elsewhere based on the poor treatment from the sales department.
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