Volvo of Westport

Volvo of Westport
556 Post Road East
Westport, Connecticut 06880

Sales: (203) 222-1122
Service: (203) 222-1101
Parts: (203) 222-1155

Manufacturer: Volvo


Most Reviewed Employees
Kyle Watts Kyle Watts
Service Manager
Angelo Labbruzzo Angelo Labbruzzo
Sales Consultant
Jorge Calvo Jorge Calvo
Assistant Service Manager
Robert Sexton Robert Sexton
General Manager
Ken Chan Ken Chan
Sales Consultant
George Irizarry George Irizarry
Business Manager
Peter Themel Peter Themel
Sales Consultant
Peter Pietrandrea Peter Pietrandrea
Sales Manager
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Customer Lounge Area
Free Coffee
Free Loaner Cars
Free WiFi
Parts Store
Pet Friendly
Shuttle Service
Television
Valet Parking

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 7:00 PM

Tuesday: 8:30 AM - 7:00 PM

Wednesday: 8:30 AM - 7:00 PM

Thursday: 8:30 AM - 7:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
73 Reviews
Volvo of Westport

Overall Score: 5 Star Rating4.7



About Volvo of Westport
Certified: Volvo of Westport
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Volvo of Westport has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



dparlatore
2/8/2012 7:24:46 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: George Irizarry

My Review of Volvo of Westport:
From the test drive to working out a deal the total trip was a pleasure. Everyone was relaxed and easy to deal with. Dan was a real good salesperson and knew his stuff.

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sjulier
1/22/2012 12:55:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kyle Watts

My Review of Volvo of Westport:
I have had two routine service visits since purchasing my V70 on October. The work is done as promised with a detailed explanation of cost beforehand. Everyone is pleasant and works to get me on my way quickly. I recommend Volvo of Westport without reservation.

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Emma1956
1/13/2012 6:09:33 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: George/Dan/Steve

My Review of Volvo of Westport:
I bought a certified car from Volvo of Westport back in 2008. It had approximately 30,000 miles on it and was under warranty until it reached 100,000 miles. During the time that the car was under warranty, my headlights were having problems, working then not working, headlights burning out more often than normal. I reported the problem and told them there must be some kind of an electrical problem. The first time I brought it in one of the service guys came out and removed the headlight, shook it until the light came back on and then put it back telling me it must have been loose. The other times I brought it back they replaced the headlights but made me pay for it telling me that it was normal for the headlights to burn out at that rate. Finally, now that my warranty has ended, I took the car in for servicing recently and told them the headlight had burned out AGAIN and would they check it. This time they came back to me and told me that the connectors were bad and needed to be replaced and it would cost me $219.00. I told them that the connectors must have been the problem all along when the car was still under warranty. They refused to fix the problem for me now and want me to pay for it. This is clearly something that was wrong with the headlights all along and had started when the car was still under warranty. I am in disbelief that they didn't acknowledge this and refuse to make the repair for me. I will never set foot in this dealership again. I definitely get the impression from this dealership that they are willing to go above and beyond for the customers who buy a new Volvo every few years but for the little guys like me that buy a certified used car they could care less about giving me good service.

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larmi
1/4/2012 11:34:24 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Daniel Doig

My Review of Volvo of Westport:
This was an unusually good experience -- the way it's supposed to be but never is. The dealer not only found the exact car and color I wanted, but managed to get it to arrive in a timely fashion as promised. Altogether the model for how these experiences should go!

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allisongomes
12/22/2011 10:23:33 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Nicole

My Review of Volvo of Westport:
I live in Massachusetts and had car trouble while traveling to NY. Nicole and the service team were amazingly helpful. They made time for me immediately on a Saturday, provided me with a loaner vehicle and were incredibly helpful and courteous throughout. In the end, I decided to buy a new car and Dan Doig and the sales team were equally amazing. Dan worked to get me into the vehicle I wanted quickly and with such incredible customer service. I cannot say enough wonderful things about Dan, Nicole, and the entire Westport Volvo team. I would recommend this dealership to everyone.

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mtubridy@optonline.net
12/2/2011 12:32:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kyle Watts

My Review of Volvo of Westport:
Had a problem with the wind shield wipers and it was corrected within minutes on a holiday weekend. Service was great and very prompt and very professional-requiring very little waiting time for the correction. Great service.

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catherinec
11/14/2011 5:49:17 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kyle Watts

My Review of Volvo of Westport:
We have happily owned three Volvos and have been customers of Volvo of Westport since 2004. We are extremely satisfied with the cars, but it is the quality of service at this dealership that has been a deciding factor in our purchases. Appointments are available promptly, our cars are ready when promised, and the quality of repair is excellent. In regard to Kyle, he simply has it all under control. He makes sure to get both me and the car wherever we need to be, on time. He does his research, is on top of what is happening in the shop, and keeps the customers needs in mind at all times. Simply: top notch.

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muffinpoodle
11/4/2011 12:33:12 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jorge Calvo, Kyle Watts

My Review of Volvo of Westport:
We bought 3 Volvos from Westport Volvo - two pre-certified (used) and one new (actually it had been my husband's lease through his company). We have been very pleased with the service we receive. Yes it is expensive, but you don't get what you don't pay for. Our cars have gone 90,000 plus, 100,000 plus and still running great. When we have on few occasions let non-Volvo folks work on the car, it just hasn't been the same. I know I can trust Westport Volvo. One repair I was quoted at being about $350. When I picked up the car, my bill was for only $35. I questioned this and was told when they opened the car, it ended up being a loose wire and I didn't need the new part. I would never have known the difference. When in a desperate situation, Kyle always makes sure someone can help get the car or get me home. I feel safe knowing they have checked my car. Prices are now even becoming competitive with local mechanics!

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puff
10/30/2011 6:19:04 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Angelo Labbruzzo

My Review of Volvo of Westport:
I was looking for a good used car. I found Angelo to be extremely knowledgeable about the product. Angelo was very engaging and made me feel like he was focusing on my particular needs and wasn't just trying to sell me a car. He was easy to work with and I was able to negotiate a price and a vehicle that met my needs.

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tyoung3
10/29/2011 4:57:58 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Angelo Labbruzzo

My Review of Volvo of Westport:
This dealer was very knowledgable and didn't try to push hard like other dealers I have run into. When I get my new job, I'l be back to see Angelo.

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