Volvoville USA

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Volvoville USA:
I shopped here for my cpo before I bought somewhere else. The salesperson was good during my visit and test drive. But in the follow up, when I emailed him for help and direction as I was closer to making the purchase, he didn't respond to my emails. but then later, toward month end, he emailed me several times about "great deals" he had for me, as if we had never spoken and worked together. It was a little strange. He uses email to solicit but then doesn't use it afterwards?? Maybe it was just a matter of he not using email attentively, but I have to say it became a strange and disconnected experience with this dealership before I eventually purchased somewhere else.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Volvoville USA:
Had to go back to Volvoville to see why my car wasn't picked up at the end of my lease, and returned to the bank. It's just amazing. No one knew who I was, but the way they treat customers is just pitiful. The first person I tried to talk to was talking on the phone to his child and basically ignored me. He directed me to the service department that was closed. Customer service does not exist at this dealership. The arrogance, bitterness and long faces on everyone there is a real treat. I bought three cars from and never ever again. Go somewhere else.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Volvoville USA:
From the day I leased my car to the day I returned it, I had nothing but problems with the car. The service manager then was a real arrogant ass, and now when I tried to return my car coming off lease, I was treated like dirt. One would think think when you return a car, someone would have the foresight to ask if I was ready to lease another car. Instead I was greeted with "the car doesn't belong to us" why are you bringing it here? I was told by Chase Finance to bring it back to the dealer I bought it from and leave it there. Volvoville basically wanted no part of it. I parked the car in their lot, drop the keys in their hand and said have a nice day. When I called Chase and told them what had transpired, they agreed with me that Volvoville should have gladly taken the car with no questions asked.
Oh and by the way, I leased a new car, but not from them. Funny how things work out. In todays newspaper, Volvo dropped 49% in sales. Wow, I guess all the dealers are they same way to their customers. They get what they deserve.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Volvoville USA:
During a Service Call, my car was slightly damaged. The Service Mgr became defensive, even though I had an inspection report showing that the damage was clearly not there when I checked in. Staff, including Salesman and General Manager became combative. I have never experienced the level of unprofessionalisum I saw at Volvoville that day. Never, ever did any of the employees offer to settle this thing like adults.
Never was there acknowledgement that accidents, can and do happen. I understand that, and I was willing to just leave it at that.
The staff became very combative, and no, that is not an exaggeration. All this being played out in front of other customers!
I recommend avoiding this dealership. Obviously they are gaving severe cash-flow issues and that is mabifesting itself into their relationships with existing customers.

Oh, this is is for you Frank. Go ahead, sue me for telling the truth!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Volvoville USA:
WOW!!<br><br>So nice. Spoke to a salelady in the morning on the phone. She gave me a quote no problem but told me to come down and she could do much better. I figured, why not.<br><br>After 30 mins we had signed for a $39k Volvo S60 AWD 2.5 fully loaded for $375/mo!!!!! Had 3 left they had to get off there lot and wer ewilling to deal.<br><br>Saleslady and sales manager were no BS and came down to the number I wanted. Highly recommend them.

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