Von Housen Motors

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Von Housen Motors:
Sales: above average due to outstanding inventory, although had to beg for $15 keychain after purchasing new $150,000 SL600. 20-something sales person "explained" all features (COMAND, telephone, Navigation, etc.) at 300 word per minute rate and didn't ask/care if I understood. No one from dealership EVER called to see if I enjoyed was happy with car. (I still receive annual birthday cards from Lexus dealership 8 years after my wife purchased her car there !)

SERVICE:
Excellent from Daniel at El Dorado dealership.
Enthusiastic, responsive and honest. Actually cares !

Below average from Mercedes service center in Rocklin (also owned by Von Housen). Downmarket experience from initial fast-food counter service writers, and service/repairs/parts NEVER completed correctly the first time. After pre-paying in full took 4 months to obtain extra car key, when key finally arrived never was told it was in, after inquiring, parts tech joked I should be paying him rent for storing the key. Not appreciated. Feels like Ford/GM service with MBZ prices.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Von Housen Motors:
Still running the "good old boys" Who knows who determines if you wait an hour in the service line.. or ten minutes... not a good system!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Von Housen Motors:
GOOD PEOPLE!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Von Housen Motors:
The owners are hard working people with very high standards for customer service.

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