W I Simonson

Reason for Visit: Service

I recommend this dealer: No

My Review of W I Simonson :
I think this dealership "saw me coming". I am a petite attractive blonde and W.I. Simonson service dept. took me for a ride!

First, I was quoted $1050. for a basic "one wrench" service! I became suspicious, because the "service advisor" never actually "advised" me on my service and flirted with me while he typed up my paperwork

Being the trusting person I am I left, but the next day called two other dealerships: Calabasas and Pasadena. The Pasadena service dept charged ONLY $198. for this same service!!

The advisor, Rene House, was a total jerk! When I questioned him about the price he made up some story. When I couldn't take him anymore, I just wanted to pick up my car and leave! At the cashier counter, I saw that I was charged nearly $100 for tire balancing. Well, I just had 4 new tires put on my C240! I asked Mr. House to remove the charge and he started yelling at me in front of the cashier and another employee!!! When I said I wasn't going to pay for this charge, he said "he wouldn't give my car back! This man was rude, I was overcharged and the service was horrible!

Besides that, he said I needed a couple other things that would have doubled my bill! I took it to an independent Mercedes mechanic recommended by a friend. He did a diagnostic and said there was absolutely NO indication that I needed either of the services he recommended!! It would have doubled my bill!!

This dealership is way OVERPRICED and the service manager, Rene House, extremely rude and unhelpful.

MY ADVICE IS TO GO TO ANOTHER DEALERSHIP!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of W I Simonson :
W.I SIMONSON CHARGESTHE MOST FOR TELE AID UPGRADE !!!

I called W.I. Simonson to find out how much the "digital upgrade" for my Tele Aid would cost since Mercedes motified me that the analog Tele Aid they installed in all cars up to 2006 would no longer work after this year.

W.I. Simonson said they would not do the 1 year or 2 year subscription upgrade to digital, ONLY THE LIFETIME SUBSCRIPTION UPGRADE! Which they charge $2100! (According to MBUSA, the Lifetime upgrade is $1500 which includes parts plus labor charges). I told them I only wanted a one year as my car is 4 yrs old and would probably only have it one more year. Didn't matter. They only do the lifetime upgrade.

I called Beverly Hills Ltd Mercedes Benz, and they quoted $1743 for the lifetime upgrade. They also quoted $1067 for the one year upgrade. ($240 for the subscription, $600 parts, and $243 for labor).

Which must mean that W.I. Simonson is charghing more than double for labor! When I called Simonson's Service Department and told them of the difference in cost, they couldn't understand how BH Ltd could do the job for $243 in labor. They just about refused to believe me.

In any case, I had the job done at BH Ltd MB the next day. And they gave me a loaner Mercedes free!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of W I Simonson :
I initiated a great deal via the internet, had my credit approved, and was ready with my down payment. What was a day to wait for my car that was arriving turn into no later than 5 days later. This turned into another 3 days later, and finally after another 2 weeks, I canceled my order. There reasoning was that the car that was delivered to another dealership through which they traded for my deal was missing a part. This continued, and I supposed I would have accepted this as an excuse; however, the reason I canceled my order was not because of this. It was that each time I was told that I would be picking up my car, and I made changes to my schedule they never updated me to tell me that I would have to wait some more. The lack of updates was what made me cancel my order. Despite getting a great deal, pretty much any dealership can match it, but treat you fairly. Especially if you have busy schedule.

By the way, according to another dealership they never heard of the part problem they kept referencing to, they are very untrustworthy.

I would strongly not recommend anyone purchasing from them, believe me go else where.

Thanks

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Reason for Visit: Service

I recommend this dealer: No

My Review of W I Simonson :
Part 2 of W.I. Simonson because of the lenght of this post:

Item 3:
When I walked in to the service manager office, seems like his attitude change also, like it wasn't their fault and made it like it was nothing or a minor problem with again, NO Apology from them. He said that they will do what they can back to "Status Quao", im thinking, you guys were so irresponsible for the damage and yet no Apology to the client and yet you have an attitude towards me. "service guy must of said something up to no good".

Item 4:
Now the situation is that they will call a vendor and get a quote to "restore" the wheel back to "status quao". As for the damage to my orginal wheel, they had replace another tire for me. They wanted me to come back to "drop off the car again for 2 more days to fix"?. (you should know what im thinking by now) As I drove off their lot "very dissapointed of course", for a few blocks and I decided to stop and look at the tire to see what they had put on. Guess what? they put on the wrong ratings which didn't match up with the rest of the 3 tires. Oh my gosh, what is wrong with these people and it gets worse.

Item 5:
The next day, I decided not to leave the car with them and just use my spare for 2 days. Well, the service guy advise me not to use it becasue of safety reason, oh gosh, like this guy really cares after one problem after another. (two face as they call it or what) so he suggested that I leave the spare where it was and I asked so you have a spare I can use in the mean time. He said yes, i said fine. After 30 mins of wait, he drove up the car and came up to me and said the car was ready. I walked to my car and looked at the spare wheel. Guess what??? All my orginials are size 19" all around and he puts on a size 18"???????
I asked him, should it not be a size 19" instead because its not balanced, gold figure. He said, it should be okay, but I said its not balalnced out and if I break, I could be in an accident because its not even. Then he takes off, where I don't know for 10 mins and then back with a "measurement tape"??? what the heck. And he starts to measure both my orginials and his spare and says, it's only "1 inch difference" should not be a problem. Oh my gosh!!!!!! At this point, I just took off. He called me later that evening and he asked me, how was the drive. I told him exactly what happend, it's not balance and it turns to the right on its own, and "he laughed over the phone". I just had enough with this guy and dealer. Tomorrow, I will pick up my wheel and yet to see how it turns out.

I will post my update for you to read and please, if you have a business, don't be like them and treat others with all the respect becuase they might just spend thousands of dollars but even so, they are your future customers. I have dual Masters in MBA and MHRM and I'm in the Real Estate business as well as Business Management, if you ever need a Business Advice, I would be more than happy to work with you to make your Business Excell the Right Way and the Smart Way.

thanks for listening and for websites like Dealer Rater are always Great for Consumers and Businesses.

James
jdirector@gmail.com

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Reason for Visit: Service

I recommend this dealer: No

My Review of W I Simonson :
Part 1 of W.I. Simonson because of the length of this post:

Hi Folks, for those of you who plan on taking your belove mercedes to W.I. Simonson for service, please think twice or three times if you have to or maybe this will certainly change your mind with my case.

On monday April 30th, I had an appointment for my (1st maintenance) on my new S550. Later the next day, I was called in to pick up my vehicle about 3pm (note: the service guy did not mention any "problems done" to my vehicle yet on their behalf).

Item 1:
When I drove in the lot, my service guy already saw me pulling into the lot which I took noticed when he looked straight at me. Once I got into the service desk, he acted as I was not present until I spoke his name. Why? i dont know. (note: He still did not tell me about what had happend to my car)

Item 2:
After waiting for 30 mins for them to do the paper work. He then asked me to see the cashier and that my car was ready and go see him after I pay the cashier. After paying the cashier, I walked to the service guy and he looked at me and "smiled"? I'm thinking, great, my car is done and washed as I requested it of course. As we were walking towards my car, I was looking through my receipt again on the list of service that they did. At the same time, the service guy said, those were the services performed and I said okay, good. And then it came......he said, one other problem.

Ready for this...
"Your car was damage" Just imagine an "Angry Face and your heart just starts to pound faster and faster". "Your tire was slashed, blown out, and a dent on the rim". I said WHAT!!!! How careless can you be, claiming that you work for a quality "Mercedes Benz" Dealership
Note: No APOLOGY was said to me at ALL!!!! and he made it seem like it was not his fault. And it gets worst from there....

He did say, they would "restore it", any how, I immediately tried to look for the service manager but the service "beat me to it" so I waited for like 2 mins then I went in after he said whatever he said to his manager.

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Reason for Visit: Service

I recommend this dealer: No

My Review of W I Simonson :
I left a rating here before and NOW I found that I dont see it anymore ??? WELL, I have recently found that the SONIC AUTOMOTIVE INC. that, in the past few (4-5) years purchased W I Simonson,( wisimonson , W.I. Simonson ) are now making sure that Mercedes owners like myself are charged at least 4.5 hours of labor per service order.
Meaning that EVERY time your car crosses the service drive the advisors are MADE to sell you these labor hours to make a certain "bounus"! Even if you car is under warranty they still must try to "SELL" customers stuff that they may not really need!
They also have a SLIDING SCALE of labor. ...get this
THE MORE HOURS OF LABOR YOU'RE SOLD THE MORE THE PRICE PER HOUR IS !!!!????
just be alert to this and check other places to take your car
the Corprate company is forcing the on the workers and they also make more money when you buy it so check places like A.E. German and other "Independant" shops where you will get your dollars worth. "Old W I Simonson ain't what she used to be!"

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of W I Simonson :
I had a very positive service experience though the service rep wasn't the friendliest guy, he was professional and took care of everything like he said he would.

I had a loaner for one day, everything that needed fixing under warranty was done without any hassle and the workmanship was top notch. The sales side of this dealership, i think, is superb.

Have to say though, that while I was waiting for a valet to drive my car out so i could pick it up, I watched another valet drive someone's MB into a curb where it scratched up the side and he didn't say a thing to the owners until AFTER they spotted the damage which is shady to say the least.

But as dealerships go these guys have been great for me so far . Honestly the service was better than expected.

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Reason for Visit: Service

I recommend this dealer: No

My Review of W I Simonson :
1) Took one week to diagnosis a problem and another 2 days to fix it.

2) Returned the car to me with 11-12 scratches!!

3) Took another trip back to the dealer to have the 95% of the scratches buff out.

4) Extremely poor care of customer's car.

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