Wade Ford

Reason for Visit: Service

I recommend this dealer: No

My Review of Wade Ford:
My problem was (hopefully) diagnosed correctly, but I was getting other recall work done at the same time and I already spent 3 hours at the dealership. I asked to come back another day to complete the rest of the work, but the service manager said that I had to pay a $90 diagnosis fee. This is fine, because it protects me from not coming back, but if I do come back (especially if it's the next day), I should not have to pay the fee since I did actually receive service at the dealership. Basically, I had no choice but to have the repairs done that very day with no options of whether to choose them for service or not. The service manager could not even comprehend my complaint. In addition, he didn't adequately explain the problem enough for me to understand. High pressure sales. I miss my home mechanic.

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