Found a used Expedition on their lot for a fair price. The next morning I called the dealership at around 9:30 to check and see if it was still available. I was transferred to a salesman named Jeremy who told me that it was in fact available and wanted to know when I would be there to see it. I told him that I have a 3 yr old and a newborn at home and would like to get the ball rolling as much as possible before I drove an hour there from my house. Sent picks of my trade to get a ballpark figure of what I can get for it, got approved for a loan through my own bank, and all Jeremy had to do is run the deal real quick by his manager. Whole process should have took an hour. At 12:30 pm I texted Jeremy to check the progress and he said that he was busy with someone else and he would get back with me in a second. At around 3 pm still no word so I text him. Nothing. At around 6:30 pm I called Jeremy and he informs me that there are 2 different people there now trying to get the truck. He also told me that it was first come first serve. At 8 pm he texts me to let me know that it sold.
This all started at 9:30 am, 30 minutes after the dealership opened. All I asked for was a quick idea if the deal would work and I would have made time to be there around lunch. I was already approved for financing, happy with the sales price of their vehicle, and would have been on here writing a great review about their service. Unfortunately, that was not the case. Definitely not a place that puts the customer first.