Wade Ford

I worked with Victor to troubleshoot some problems with my 2013 Ford Explorer and to provide service to address a couple of recall items. Thanks my 2013 Ford Explorer and to provide service to address a couple of recall items. Thanks More

Chrissy was great and helpful but the problem is still there. The cost was $90. And that would be fine but what he did had already been done and still no sound from Spotify, you can see it play but no sou there. The cost was $90. And that would be fine but what he did had already been done and still no sound from Spotify, you can see it play but no sound...so I’m not happy More

Excellent service. Gerald made a believer of me again. Needed window switch & prior visit didn't repair it nor listen. This visit did it all! Needed window switch & prior visit didn't repair it nor listen. This visit did it all! More

Victor was very helpful explained what was needed and recommended a path forward. Wish the mechanics cleaned off oily fingerprints on hood and doors. Victor was apologetic recommended a path forward. Wish the mechanics cleaned off oily fingerprints on hood and doors. Victor was apologetic More

Absolutely Horrible Service Department! Totally Irresponsible and never on time!!! Had issue with my service left many voicemails with the service consultant and the service manager but never go a Irresponsible and never on time!!! Had issue with my service left many voicemails with the service consultant and the service manager but never go a call back!!! They said my issue was fixed kept my truck many days extra with out any reason then the issue was back very next day called and left messages since then today is over two weeks and no ever contacted me back! Don't take your car or Truck over there for any servicing EVER!! they will NOT fix the main issue but will do other no urgent so call fixing to charge you money!!! More

Jeremy Jones acted like he didnt have time for me, he didnt want to try to help me, and was very abrupt. I found his whole demeanor insulting. didnt want to try to help me, and was very abrupt. I found his whole demeanor insulting. More

I have the extended service warranty. I made an appointment for 1st thing Monday morning. Oil change and air filter change takes other places 15 minutes. They knew I was waiting at the dealership. appointment for 1st thing Monday morning. Oil change and air filter change takes other places 15 minutes. They knew I was waiting at the dealership. No one came to get me when the car was finished. I waited two hours before having to walk out into the service area among all the cars to find out when my truck would be done only to find out it was finished and no one had gotten me. I truly regret buying the service warranty from this dealership. I always make an appointment and they always take 2 hours or more to do an oil change. This dealership will waste your time as part of their normal operations. An appropriate description of this dealership is “unimpressive at best”. More

Three weeks for repair. Took the car home and it completely leaked all oil out. Had to be towed back and fixed. Unacceptable. Chrisy was only positive completely leaked all oil out. Had to be towed back and fixed. Unacceptable. Chrisy was only positive More

Terrible service. Customer service training is needed. Managers should do routine follow ups with clients because I was completely shocked by the lack of professionalism. Managers should do routine follow ups with clients because I was completely shocked by the lack of professionalism. More