Waikem Honda

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Waikem Honda:
I went to Waikem Honda in Massillon, OH while I was still comparing different cars that I was looking at. The salesperson I worked with was John Olihan. Took a test drive in a sport manual – John was easy to talk with, knowledgeable, and not pushy.

Went back later to put down a deposit and dealer locate. It was a great experience – straightforward on the price of the Fit, and a good deal on my trade.

I knew that Fits were difficult to find so I expected a bit of a wait. John and I stayed in touch over the next few weeks. He gave me updates when I asked, and worked diligently to find one. I had my own financing, and the folks at Waikem worked with them without a hitch. Less than a month later I drove home my new Honda Fit. Very satisfied with the car and the dealer.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Waikem Honda:
Always a problem. Always a catch. Always a disappointment. Sadly, didn't learn from my mistakes.

Recommended both sister and mother buy cars from Waikem and both times ended in embarrassment. In 2005, a BRAND NEW Honda Accord delivered dirty with grease stains on the interior and carpet and not even washed. Salesman had to come out and do it while we waited to drive car home. This sale was riddled with tiring (and dated) car sales tactics. Had to haggle with the trade-in.

More recently, A 2000 Audi A6 delivered dirty again (not even washed!) with a dead battery and locking wheel lug nuts with no key. (Mother left stranded with a flat tire because of this) When I called for assistance, I was put on hold and told there was nothing they could do.

Service at Waikem Honda is persistently sub-par. Unprofessional treatment. Completely unfair pricing and substandard work on several occasions.

Lesson learned.

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