Ourisman Subaru Waldorf

Inherently dishonest. Went in for a test drive on a Impreza with a sticker under 30k and the “offered a loan over 40k. Then…they like to insult people’s intelligence by co Went in for a test drive on a Impreza with a sticker under 30k and the “offered a loan over 40k. Then…they like to insult people’s intelligence by continuing to back up an outrageous quote as if it’s normal! Not sure how they’re still operating but can’t be too long before everyone catches wind of how they operate! I left with nothing, not going back! More

I'm helping to purchase a 2023 Subaru Crosstrek for my Granddaughter in Collage. While she was on Christmas break, I suggest having her 1st Oil Change while here at Dealership purchased from. After Oil Granddaughter in Collage. While she was on Christmas break, I suggest having her 1st Oil Change while here at Dealership purchased from. After Oil Change MAJOR OIL LEAKING l from around filter, covering engine, smoking, and smell of burning oil. Returned to service department for correction, next day same problem recurs. It should be noted that the Subaru Oil filter is one of the easiest to replace. Service Department really messed up; I'm not impressed with OURISMAN DEALERSHIP. Side note I Purchased my 2002 Subaru Outback ONYX from this dealership, and possibly considered purchase another for my next Granddaughter. However, if this the QUALITY of service I can expect for my vehicle, and those of my GRANDAUGHTERS, OURISMAN LOST MY BUSINESS, and I will be recommending to my friends using another dealership. More

Dishonest and untrustworthy. They baited me in with a price on a new car and an offer on my trade and then refused to honor either saying it was impossible. I went to CarMax an They baited me in with a price on a new car and an offer on my trade and then refused to honor either saying it was impossible. I went to CarMax and they offered me more than $1000 more than the offer they refused to honor. Then they started texting the next day asking me to come back for almost the same offer they refused to honor. Just wasting peoples time with dishonest, borderline fraudulent, tactics. Stay away. More

My experience was horrible. Before going to purchase a 2022 Arteon, I asked multiple times about the price listed on cars.com being the actual price of the car. I was told mult Before going to purchase a 2022 Arteon, I asked multiple times about the price listed on cars.com being the actual price of the car. I was told multiple times..."yes." I took the following day off from work, I picked up my check from NFCU, I had my down payment, everything ready to go. I get to the dealership, I test drove the car and we started the paper work. Went as far as adding the car to my insurance. The salesman stepped away for a while and came back stating that there was an error and the price was actually over 10k more than what was posted on cars.com. After spending more than two hours at the dealership I left with nothing. It was a horrible experience. The manager didn't even come out to greet and or speak with me. I wouldn't recommend purchasing a car from this place. I got the same car from another dealership a few days later. More

Was just looking. Came across Erik very professional and friendly helped me make the right decision for me. Had to come back the next day Erik and John went over everything with me (Thank you). From Sales t friendly helped me make the right decision for me. Had to come back the next day Erik and John went over everything with me (Thank you). From Sales to Finance GREAT CUSTOMER SERVICE!! More

POOR AFTER-SALES SERVICESI came for a possibility of a POOR AFTER-SALES SERVICES I came for a possibility of a tire patching, and I couldn’t believe I got confronted for a low rating I previously gave to POOR AFTER-SALES SERVICES I came for a possibility of a tire patching, and I couldn’t believe I got confronted for a low rating I previously gave to the service department (more or less a month ago). Two days ago I was also here for a low tire pressure concern. It was around 4:00 PM on a Saturday. I was expecting for at least even the lowest dose of compassion for the tire to get air as common sense would dictate that driving with a low-pressure tire is unsafe, plus it makes the driver uncomfortable and uneasy, especially for people like me whose inclination is not really on matters about cars. My Subaru tires use nitrogen that is why I made the effort to drive to this Subaru Center where I bought the car just nearly a year ago. Instead of offering air to resolve my tire concern, I was told to come back on any regular business days and hours! No concern at all even if I am driving with a flat tire. It’s not even years after I bought my first ever Subaru car and these are all the after-sales experiences I am already getting. I love my Subaru car, but this Subaru center got me questioning about quality after-sales services. More

I went in "just looking" but Ourisman had exactly what I wanted right in my price range. Michael was a very young BUT very thorough salesman - no high pressure nonsense! He answered all of my questions read wanted right in my price range. Michael was a very young BUT very thorough salesman - no high pressure nonsense! He answered all of my questions readily. This was the smoothest car-buying transaction I have ever experienced! Love my Forester! More

Fast and easy experience. I went in thinking of several options and the salesperson- Moe- helped me get to the correct decision while the rest of the staff were patient and understanding. options and the salesperson- Moe- helped me get to the correct decision while the rest of the staff were patient and understanding. More

Wanted to charge over $2000 more for a 2020. We had a quote for 2021 from another dealer, same color and features, would not match price. Price would be more for the 2020 than the 2021. Inventory is also quote for 2021 from another dealer, same color and features, would not match price. Price would be more for the 2020 than the 2021. Inventory is also not up to date. More

One of the worst customer service buying experiences I've ever had. Two months after purchase I still have not received my plates and parts that I was told would be two weeks at max. Upon reaching out time a ever had. Two months after purchase I still have not received my plates and parts that I was told would be two weeks at max. Upon reaching out time and time again, no response from anyone. Multiple messages left to multiple managers and no response. I would not buy from them again considering the hassle it has been to get them to come through with anything on their part of the deal. More