" Great buying experience "
I was a little skeptical about this dealership at first. I contacted AJ the Internet sales manager via text for several weeks. I finally stopped into the dealership and boy was I surprised by the greeting I received. AJ, was very friendly and went straight to the numbers with the vehicle choices that I had in mind. George, my Sales Consultant help me to make a good decision on which model I wanted! Then Marcello the General Sales Manager stepped in and gave me a deal that we can both live with. In the end the whole team at Wes Greenway's from the used car appraiser to the owner were great!
This has got to be the lowest, xxxx-VW dealership in Maryland. I've been trying to get a good deal on a 2017 VW Touareg Wolfsburg Edition, but they keep insisting on calling me, when I've explicitly told them I only negotiate through email for documentation purposes to compare with other dealerships.
Because of this and their haggling of wanting to call rather than email, their salespeople are either illiterate or ignorant and when you email them--Pfft! Forget about it. I don't even think they know how to lift a finger to even acknowledge a person, which makes them the rudest dealership in Maryland, and they want to treat somebody like me who has bought 3 VW's from them. Trust me, it won't happen again.
"These people are dishonorable!!"
We were whipped around by this ealrrship. They acted like they could get us a car, but the day it was supposed to come in, well alll of a sudden, our salesman was "off for the day" and for manager, etc. we could only get a voicemail and no one returned calls or voicemail!! Bad form!! We never talked to anyone there-- If they had told us the truth, it wouldn't have been such a disaster. I would never go to this place again-- Subaru needs to know this.