I recently became a Toyota customer two years ago when I bought a used 4 door Tacoma from a private seller. I love this truck but my family has out grown it and is in need of a Tundra Crewmax now. I had looked on Walker Toyota’s website and saw they did not have any used Tundra's in my price range (as I cannot afford new Tundra). So I went there to see what they would offer me to buy my truck. I first pulled into the lot and drove around to see if they had any used Tundra Crewmax that I may have not seen on the website (none). I then pulled right up to the front of the used car dealer where anyone inside could see me. I got out of my truck and went to the passenger side (I had my 2.5yr old and a 11month old boys with me as I thought it would be a quick process). I watched three different sales people inside (one was a manager) look at me, but never came out. I had one sales person walk right past me twice, never said anything and was not helping anyone. After 10 minutes of watching sales people thru the windows doing nothing I went in and had to ask if someone would help me. I told the sales rep what I wanted to do and he began the process. He did apologize and greeted me. I never saw him again. Then another sales rep came out (never greeted me or gave me his name), just asked more questions. After 15 minutes he came back out and began the great salesman pitch. I told him I’m not here to buy a used or new truck; I just need to know what you would give me for my truck. He told me $8,500 and that was the best he could do. I laughed and said thanks for wasting my time. (Same truck with all the features on multiple Toyota dealer websites sells for $14k-16k. I knew I would not get that, but he was not even close to NADA trade in price). He replied thanks for wasting my time. I then told him about his fellow employees; how no one came out to help me and a manager should know. He replied, “I am the manager.” I was shocked at his response and how he (believe it was Eddie after calling the dealership later that day) even treated me as customer.
I will never set foot or drive thru the lot to look at vehicles let alone buy a vehicle from Walker Toyota. I will be telling all my friends and family about Walker Toyota’s horrible customer service.
I Recommend This Dealer:
Used Car Sales Manager Eddie
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