Walker Toyota

Walker Toyota
8457 Springboro Pike
Dayton, Ohio 45342

Sales: (937) 433-4950
Service: (937) 466-4950
Parts: (937) 438-6726

Manufacturer: Toyota

Most Reviewed Employees
Kelly Steele Kelly Steele
Internet Sales
Wesley Ostrander Wesley Ostrander
Sales & Leasing Consultant
Robert Hill Robert Hill
Sales & Leasing Consultant
Rose Dillon-Wilson Rose Dillon-Wilson
Sales & Leasing Consultant
James Comer James Comer
Sales & Leasing Consultant
Robert Hill Robert Hill
Sales & Leasing Consultant
Steve Jackson Steve Jackson
Sales & Leasing Consultant
Jason Cooper Jason Cooper
Inernet Sales
Shawn Bailey Shawn Bailey
Sales & Leasing Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Instant Financing
Laptop Computers
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 12:00 PM - 6:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
86 Reviews
Walker Toyota

Overall Score: 5 Star Rating4.9



About Walker Toyota
Certified: Walker Toyota
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Walker Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Walker Toyota
Dedicated to serving all your automotive needs

At Walker Toyota "customer service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we make excellent customer service the basis of buying and owning a car from our dealership:


You'll find all the information you need to buy your new Toyota right here on our website.
Search through our extensive selection of new Toyotas and pre-owned vehicles.
Request a price quote on a new Toyota of your choice.
Visit our departments. Our friendly, professional staff will exceed your expectations for personal service.
Enjoy prompt, quality service from our Service Center. Make an appointment or order parts online.


wileydavid
3/23/2012 4:06:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Danny Engle, Sales Manager and Aarron Elliott, Internet and Leasing Salesman

My Review of Walker Toyota:
My name is David Wiley and last week I purchased a 2012 Camry Hybrid XLE from the dealer Walker Toyota located in Miamisburg, Ohio. At my own insistence I informed your employees I wanted to inform you of the outstanding service I received. Specifially the outstanding customer service I received from Danny Engle, General Sales Manager and Aaron Elliott, Internet and Leasing Salesman. I am aware that I will receive a Customer Survery in two weeks but felt I needed to bring this to your immediate attention in how impressed I was with my experience at Walker Toyota. Both Mr Engle and Mr Elliott went far and above to satisfy me of all I asked them to do for me.

First a little about myself. I am a retired Master Sergeant putting in 25 years with the Air Force. As I am approaching 60 years I have dealt with countless car salesmans in buying cars for myself and my four daughters. So I know with my car experience a genuine car dealer who truly cares about you or one who treats you like a number just to get a sale. From the moment I stepped in the show room there was no pressure to get the sale. Instead they answered all my several questions I had about the new Hybrid Camry.

I checked all other Toytota delears I found that the Camry Hybrid XLE was in extreme demand. However, I needed to fly to California to see my tenth grandchild two weeks ago. I explained my situation to Mr Engle and he allowed me when I only had less than a hour to catch my plane to put a deposit to hold the Hybrid Camry until I got back. I really appreciated being able to get the 1% above invoice through USAA. Then with putting $20,000 down to get also 0% financing was outstanding. Then when I was singing the paperwork that you give also give a discount for veterans for the Xylion treatment and extended warranty was incrediable.

Because I plan to keep my Hybrid Camry XLE for at least ten years I ordered a rear spoiler. However, I was told due to a back log at the shop it was going to take at least three weeks to have it installed. I was very disappointed in that but when I expressed my sadness to Mr Engle he immediaetly called a subcontractor to do him a favor to install my rear spoiler. In just two days my car was treated and my spoiler was installed and was given a car rental without asking. That is what I call OUTSTANDING customer service.

Mr. Elliot kept me informed even when I was in California that everything was a go on all matters and my Camry Hybrid awaits me on my return. Even though Mr Elliott is new selling cars his conceren for his customers is very apparent. He called me to give me updates on when my Camry would be ready for pickup while I was awaiting at home. He answered ALL my numerous questions and those he did not know he immediately went to Mr Engle for the answer.

I quickly could tell that whatever Mr Engle or Mr Elliot told me that it was the honest gods truth. Believe me from my car experience that is so rare to find a car dealer you can trust.

In my 25 years in the Air Force I have dealt with the public and know how to treat customers. Your Toyota employees Mr Engle and Mr Elliott are outstanding in their work and in their customer service. When simply saying Thank you to these two professionals was just not enought I felt compeled to write you in how GREAT I think of Walker Toyota. I am sure you probably don't get to many letters of appreciation of your employees but these two need to be brought to your attention.

I am very active in all local veteran groups such as the American Legion, VFW and Disabled American Veterans. I am also active in the Elks Lodge. Since I am now one of your biggest fans of your dealership I have already informed my co members that if you need to buy a car that Walker Toyota is the place to buy. I will do my best to drum up as much veteran business for you as possible.

Maybe you have already done it but I would also suggest you consider advertising in the weekly base paper at Wright-Patterson Air Force Base. I think you would get a lot of business from the base.

Toworrow morning I will head to your dealer to add mudguards and illuminated door sills to my Camry. I look forward to the experience of getting the best service in town.

I again thank Mr. Engle and Mr Elliott for all they have done for me to make me happy with my Camry. If it was up to me they both have earned a well deserved bonus or promotion.

If you would like to contact me than please feel free to call me anytime at 937-853-7300.

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honestcustomer11
1/3/2012 2:40:43 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Wes Ostrander

My Review of Walker Toyota:
Had a great experience buying a 2012 Toyota sienna. Wesley and the rest of the crew were very professional and honest throughout the process. I would buy here again and recommend Walker to others.

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jmglackin10
12/13/2011 1:50:58 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: weekend manager/dawn at desk

My Review of Walker Toyota:
NEVER( IN 3 YEARS)REMEMBERED TO TOP MY FLUIDS AFTER 2-3 HOUR WAITS( WITH APPOINTMENT) ON OIL CHANGE!!EVEN WITH WRITING IT IN THE REQUESTS!!!

lONG WAITS!!!! -DROPPED CAR OFF NIGHT BEFORE TO EVALUATE UNUSUAL ROAD NOISE PLUS DO AN OIL CHANGE. DID NOT RECEIVE A CALL UNTIL 5PM THE NEXT DAY STATING MY CAR WAS READY. THEY DROVE IT THAT MORNING ONLY AND LEFT IT SIT THERE ALL DAY WITHOUT CALLING ME!PLUS DID NOT REMEMBER TO DO THE OIL CHANGE!@!!!!A WHOLE DAY WITHOUT A CAR FOR NO REASON AND STILL IN NEED OF AN OIL CHANGE!

ANOTHER TIME I WAITED 3 HOURS FOR A SCHEDULED OIL CHANGE AND ASKED TO HAVE REAR WIPER BLADE REPLACED. THEY BROKE MY REAR WIPER COMPLETELY AND STATED IT WAS ALREADY THAT WAY


ETC!ETC!ETC!

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khittner
9/21/2011 6:01:06 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kelly Steele

My Review of Walker Toyota:
We're from Michigan and had been looking for a 2011 2WD, 4cyl Highlander from a dealership that participates in USAA's Car Buying/Pricing Program. Though we were shopping at model-year end, and vehicles in this configuration were not common in our area, several Michigan and Illinois USAA-participating dealers claimed that they had a vehicle in this configuration either on their lots or readily-available. We wasted a lot of time, gas, and energy traveling to Chicago-area Toyota dealers who mis-represented their inventory, and who then proceeded to try up-selling us to 2012 models that they did have (2012s were ineligible for the rebates applicable to the 2011s we were interested in), as well as extensively pitching their bogus, profit-pumping add-ons for "paint and fabric protection treatments", exhorbitant documentation fees, etc.

Dealing with Kelly Steele at Walker Toyota was a breath of fresh air. She honestly represented her inventory, held the vehicle we were interested in, and painlessly and efficiently conducted the transaction at the great USAA price she quoted to us by e-mail. We'd highly recommend that anyone in Ohio or adjoining states consider bypassing any sleaziness they may encounter at their local dealership and get your next Toyota from Kelly at Walker. If she's still in the car business at Walker when we need another Toyota (one of these years we're getting a Prius!), we won't bother going elsewhere.

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CWagner
8/9/2011 11:11:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kelly Steele

My Review of Walker Toyota:
We purchased a 2011 Toyota Rav4 a few weeks ago. We worked with Kelly Steele. She was professional, friendly, and very accomodating. We love our new car!!

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LH2011
7/2/2011 1:40:07 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kelly Steele

My Review of Walker Toyota:
Yes, I would highly recommend Walker Toyota. They helped me purchase my 2011 Corolla. My sales person was Kelly Steele and she was wonderful! Great!

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repro4665
5/4/2011 9:12:13 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Wesley Ostrander

My Review of Walker Toyota:
Wesley Ostrander was my sales person and he was very patient and very compassionate with me and made the whole experience smooth and easy. I would recommend this dealer & Wesley to anyone who is in the market to buy a new or used car. I bought the 2011 Toyota Camry SE and I am very happy with it. The only thing I am not happy with is they can not find my second key phob for my car. I live in Perrysburg, Ohio in Northwest Ohio would have been nice to have both phobs with me now I have to go to a Toyota dealer in the Toledo area to get a new one I am sure Walker will take care of that. Over all I am highly satisfied

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abbeylane1102
5/4/2011 3:39:50 PM

Overall Score: 5 Star Rating   4.7  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steven Jackson

My Review of Walker Toyota:
They were more willing to negotiate than the other dealers that I dealt with. They were also very profesional and courteous. Steve made sure that we were comfortable and informed. They were very willing to go the extra length to find the vehicle that we wanted.

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mfm831
5/4/2011 1:56:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Wesley Ostrander

My Review of Walker Toyota:
My salesperson, Wes Ostrander, was very friendly, easy to work with and very knowledgeable about Toyotas. He courteously and thoroughly answered all of my questions or found the answer if he didn't know it. He was not a "pushy" salesman as so many are these days.

I feel I was given a fair trade-in for my previous vehicle and a good price for the new vehicle I purchased. I felt I was dealt with honestly and that NO ONE tried to lie to me, conceal anything from me or badger me into buying "extras."

I feel they went above and beyond to make my trade-in, new purchase, and financing (Hadi Imam...very nice man) as easy, friendly, and accommodating as possible. I was very pleased with this dealership and would recommend them to other people. I had previously been to Kings Toyota but felt I was not being offered a good deal and did not entirely trust the salesman I was working with.

I do have 2 complaints that I would like to post: 1) There were a few times I tried to call Wes and left messages on both his cell phone and desk phone; he never returned any of my calls or texts (sorry Wes!). 2) I've had service done here on previous vehicles and one of the service managers was not very friendly (I believe his name was Adam). But the other one, Dennis, was very nice and provided excellent customer service. I appreciate the fact that they have loaner cars when performing service on my car.

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lcline70
4/29/2011 9:32:49 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Jackson

My Review of Walker Toyota:
I received very excellent service. Everyone was very friendly, helpful and found the best possible price for all involved. I felt that I was well taken care of from the moment I walked in. Sales to Finance. I would recommend Walker Toyota to anyone.

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