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Walker Toyota

8457 Springboro Pike, Dayton, Ohio 45342
Sales: (937) 433-4950
Service: (937) 466-4950
Parts: (937) 438-6726

Makes: Service Center|Toyota
 
Average
33% Recommend

Overall Rating 2.7

92 Lifetime Reviews

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Walker Toyota
92 Lifetime Reviews
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Reason For Visit
Sales (Used)

"Horrible Customer Service with Walker Toyota Used Cars Depar"

I recently became a Toyota customer two years ago when I bought a used 4 door Tacoma from a private seller. I love this truck but my family has out grown it and is in need of a Tundra Crewmax now. I had looked on Walker Toyota’s website and saw they did not have any used Tundra's in my price range (as I cannot afford new Tundra). So I went there to see what they would offer me to buy my truck. I first pulled into the lot and drove around to see if they had any used Tundra Crewmax that I may have not seen on the website (none). I then pulled right up to the front of the used car dealer where anyone inside could see me. I got out of my truck and went to the passenger side (I had my 2.5yr old and a 11month old boys with me as I thought it would be a quick process). I watched three different sales people inside (one was a manager) look at me, but never came out. I had one sales person walk right past me twice, never said anything and was not helping anyone. After 10 minutes of watching sales people thru the windows doing nothing I went in and had to ask if someone would help me. I told the sales rep what I wanted to do and he began the process. He did apologize and greeted me. I never saw him again. Then another sales rep came out (never greeted me or gave me his name), just asked more questions. After 15 minutes he came back out and began the great salesman pitch. I told him I’m not here to buy a used or new truck; I just need to know what you would give me for my truck. He told me $8,500 and that was the best he could do. I laughed and said thanks for wasting my time. (Same truck with all the features on multiple Toyota dealer websites sells for $14k-16k. I knew I would not get that, but he was not even close to NADA trade in price). He replied thanks for wasting my time. I then told him about his fellow employees; how no one came out to help me and a manager should know. He replied, “I am the manager.” I was shocked at his response and how he (believe it was Eddie after calling the dealership later that day) even treated me as customer. I will never set foot or drive thru the lot to look at vehicles let alone buy a vehicle from Walker Toyota. I will be telling all my friends and family about Walker Toyota’s horrible customer service.

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Employees dealt with

Used Car Sales Manager Eddie


Reason For Visit
Sales (New)

"Wonderful customer experience. Tim Roberts was..."

Wonderful customer experience. Tim Roberts was informative, available to me, and low pressure. He gave me GREAT pricing! He means it when he says he'll beat anyone's price.

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Tim Roberts


Reason For Visit
Sales (Used)

"Overall not a good experience found something wrong..."

Overall not a good experience found something wrong 1hr. After leaving we are getting the run around and I know more trips down south will be in our future terrible customer service go to a different dealer not worth the trouble trust me

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Reason For Visit
Sales (New)

"I am transplanted to SW Ohio from Tokyo and one who..."

I am transplanted to SW Ohio from Tokyo and one who prefers being on-foot in a city or unhindered otherwise – anything but trapped in traffic. Near Thanksgiving I began researching a new car for 2013. By December, I had a 2012 Prius C from Walker Toyota (“C” for “City,” new as the 2013’s are not out yet). After one month of combined city + highway driving in cold weather, I finally filled-up. It was January. It got just short of 50 MPG by pencil-and-paper calculation on a 1st tank that was on Walker. The 2nd+ is too – it’s a generous dealership. I love – love! – the car. At work, I park so I can see it; at home, I open the garage door and look at it. And it’s perfect for me: while stuck in traffic, it turns itself off. I would not buy any hybrid but a Toyota. In Japan, where the quality of goods and services is measured from the top down and hybrids and plug-ins are ubiquitous, Toyota is the biggest share is why. I would not buy from any Toyota dealership but Walker. The Sales Staff clearly cares is why, before and after a sale, works together during it, and is empowered to make a call and cut a best-possible deal also is why. Service and Sales are professional, w/o pressure, and seamless. Customer service – one knows it when sees it – Walker meets it. A difference in my experience compared to others’ may be in terms of assistance. I had, in order, over a few short days starting with an oil change and M.J. in Service, all Sales Staff listed in the header. After the oil change, I returned for follow-on consult to begin “car research” for the following year, I thought. In no way was I settled on this car or that, much less hybrid or not; not even on Toyota as the next or not. Certainly, I was nowhere near guessing I’d be semi-signing for a car, sight-unseen, that night. I was just off work and an hour+ into a big block of expiring end-of-year leave, having not taken any all year yet – next to none. Mine is an overtly extroverted staff support role in an environment mismatched to my nature (not a secret). It’s a german shepherd that can do email. An effect is that, after work, I can be blank – depleted, nothing left. I went to Walker that way but worse, not so much after a long day as year, not so much with a ready plan as lack of creativity for one – like a 2-state device, a switch, set to “off.” Walker maybe deemed me a pain case for which extraordinary measures were in order to please, or not, and get rid-of either way. (I should come with instructions like one of those bracelets where mine would read, “If blank or no display, to restore administer ‘Foo Fighters’ or Grunge, LOUD.” Sorry – never grew-up.) I would not recommend this no-personality approach to tentative other customers; no, I would be very nice to these people instead. Because, while there and accommodated, yes, when I did share “what it would take” on decision points via Wes and Will, the result was direct and beyond what I could have come-up with – a deal devised and offered under Bret that left little else to be decided: A solution… a candidate car would be brought-in from elsewhere, for convenience, for me to see, at no cost and no strings attached, I would get a fair trade on the old, and a best-possible deal plus 0%-APR on the new. Beat that! And no year-end close-out skepticism, please! – not what happened here. And (please!) I am so not into the industry and its people being under fire for anything else either! Now, car stuff should be fun and w/o worry, as staffs today are trained and certified, etc. – this was that and more. Moving back to the States after maybe being away too long, I’ve come to expect ordeals at every turn, of every category, followed as swiftly by file of Attorney Generals’ office claims. Rare is the pleasant surprise. My attitude is re-baselining a bit now. Walker has earned and deserves my business, but it won’t be me needing a car anytime soon – my extended warrantee reads ridiculous. But based on my experience, which I hope merits consideration: If a customer, serious one, at a dealership somewhere, is not sensing an interaction towards earning one’s business and satisfaction, then something is wrong there. I may be a little biased, but when my concerns and reservations were clearly communicated, each was cleanly met at Walker. That simple – that is what happened.

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3
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Employees dealt with

Wes Ostrander, Will Kress, Bret Crowell, Danny Engle, Jeff Popejoy, and Mr. Hadi Imam.


Reason For Visit
Service

"Took a Toyota vehicle in for a warranty repair, three..."

Took a Toyota vehicle in for a warranty repair, three days after it came back from another Toyota dealer. The service representative with whom my wife dealt was condescending and rude. He told her there was no way the problem could be with Toyota, that the problem was with the "other dealer" (who is a certified Toyota dealer/service center). Refused to give her a service appointment, refused a loaner car except "at or above $50 per day." Needless to say, we do not recommend doing business with this dealer, and have filed a written complaint with the Better Business Bureau.

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Service department


Reason For Visit
Sales (New)

"Background: We are in the market for a new car. We have..."

Background: We are in the market for a new car. We have looked all over Dayton and Columbus for that perfect match. Dealt with tons of dealers and sales guys. Although we don't care for the whole process, Tim from Walker Toyota is the ONLY one that actually pissed us off! Tim has been the most unprofessional, arrogant, slob of a salesman. Apparently he is made of money, because he does NOT need our business. I have had more caring and helpful salesmen at Best Buy!! He had talked down to us from Day One, answered tons of calls while we are sitting at his desk, and failed to return calls on numerous occasions. This guy is a waste of space (at least in the Sales industry). I don't see how you can belittle a customer ready to pull the trigger on a car. I would LOVE to see if he displays this attitude and lack of commitment when his manager is around. If he called today with the car we want at a great price, we would simply laugh and say "sorry, I would rather continue shopping around JUST so I don't have to buy from you". Good luck in life, Tim!

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Tim


Reason For Visit
Sales (New)

"My name is David Wiley and last week I purchased a 2012..."

My name is David Wiley and last week I purchased a 2012 Camry Hybrid XLE from the dealer Walker Toyota located in Miamisburg, Ohio. At my own insistence I informed your employees I wanted to inform you of the outstanding service I received. Specifially the outstanding customer service I received from Danny Engle, General Sales Manager and Aaron Elliott, Internet and Leasing Salesman. I am aware that I will receive a Customer Survery in two weeks but felt I needed to bring this to your immediate attention in how impressed I was with my experience at Walker Toyota. Both Mr Engle and Mr Elliott went far and above to satisfy me of all I asked them to do for me. First a little about myself. I am a retired Master Sergeant putting in 25 years with the Air Force. As I am approaching 60 years I have dealt with countless car salesmans in buying cars for myself and my four daughters. So I know with my car experience a genuine car dealer who truly cares about you or one who treats you like a number just to get a sale. From the moment I stepped in the show room there was no pressure to get the sale. Instead they answered all my several questions I had about the new Hybrid Camry. I checked all other Toytota delears I found that the Camry Hybrid XLE was in extreme demand. However, I needed to fly to California to see my tenth grandchild two weeks ago. I explained my situation to Mr Engle and he allowed me when I only had less than a hour to catch my plane to put a deposit to hold the Hybrid Camry until I got back. I really appreciated being able to get the 1% above invoice through USAA. Then with putting $20,000 down to get also 0% financing was outstanding. Then when I was singing the paperwork that you give also give a discount for veterans for the Xylion treatment and extended warranty was incrediable. Because I plan to keep my Hybrid Camry XLE for at least ten years I ordered a rear spoiler. However, I was told due to a back log at the shop it was going to take at least three weeks to have it installed. I was very disappointed in that but when I expressed my sadness to Mr Engle he immediaetly called a subcontractor to do him a favor to install my rear spoiler. In just two days my car was treated and my spoiler was installed and was given a car rental without asking. That is what I call OUTSTANDING customer service. Mr. Elliot kept me informed even when I was in California that everything was a go on all matters and my Camry Hybrid awaits me on my return. Even though Mr Elliott is new selling cars his conceren for his customers is very apparent. He called me to give me updates on when my Camry would be ready for pickup while I was awaiting at home. He answered ALL my numerous questions and those he did not know he immediately went to Mr Engle for the answer. I quickly could tell that whatever Mr Engle or Mr Elliot told me that it was the honest gods truth. Believe me from my car experience that is so rare to find a car dealer you can trust. In my 25 years in the Air Force I have dealt with the public and know how to treat customers. Your Toyota employees Mr Engle and Mr Elliott are outstanding in their work and in their customer service. When simply saying Thank you to these two professionals was just not enought I felt compeled to write you in how GREAT I think of Walker Toyota. I am sure you probably don't get to many letters of appreciation of your employees but these two need to be brought to your attention. I am very active in all local veteran groups such as the American Legion, VFW and Disabled American Veterans. I am also active in the Elks Lodge. Since I am now one of your biggest fans of your dealership I have already informed my co members that if you need to buy a car that Walker Toyota is the place to buy. I will do my best to drum up as much veteran business for you as possible. Maybe you have already done it but I would also suggest you consider advertising in the weekly base paper at Wright-Patterson Air Force Base. I think you would get a lot of business from the base. Toworrow morning I will head to your dealer to add mudguards and illuminated door sills to my Camry. I look forward to the experience of getting the best service in town. I again thank Mr. Engle and Mr Elliott for all they have done for me to make me happy with my Camry. If it was up to me they both have earned a well deserved bonus or promotion. If you would like to contact me than please feel free to call me anytime at 937-853-7300.

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3
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Employees dealt with

Danny Engle, Sales Manager and Aarron Elliott, Internet and Leasing Salesman


Reason For Visit
Sales (New)

"Had a great experience buying a 2012 Toyota sienna. ..."

Had a great experience buying a 2012 Toyota sienna. Wesley and the rest of the crew were very professional and honest throughout the process. I would buy here again and recommend Walker to others.

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3
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Employees dealt with

Wes Ostrander


Reason For Visit
Service

"NEVER( IN 3 YEARS)REMEMBERED TO TOP MY FLUIDS AFTER 2-3..."

NEVER( IN 3 YEARS)REMEMBERED TO TOP MY FLUIDS AFTER 2-3 HOUR WAITS( WITH APPOINTMENT) ON OIL CHANGE!!EVEN WITH WRITING IT IN THE REQUESTS!!! lONG WAITS!!!! -DROPPED CAR OFF NIGHT BEFORE TO EVALUATE UNUSUAL ROAD NOISE PLUS DO AN OIL CHANGE. DID NOT RECEIVE A CALL UNTIL 5PM THE NEXT DAY STATING MY CAR WAS READY. THEY DROVE IT THAT MORNING ONLY AND LEFT IT SIT THERE ALL DAY WITHOUT CALLING ME!PLUS DID NOT REMEMBER TO DO THE OIL CHANGE!@!!!!A WHOLE DAY WITHOUT A CAR FOR NO REASON AND STILL IN NEED OF AN OIL CHANGE! ANOTHER TIME I WAITED 3 HOURS FOR A SCHEDULED OIL CHANGE AND ASKED TO HAVE REAR WIPER BLADE REPLACED. THEY BROKE MY REAR WIPER COMPLETELY AND STATED IT WAS ALREADY THAT WAY ETC!ETC!ETC!

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Employees dealt with

weekend manager/dawn at desk


Reason For Visit
Sales (New)

"We're from Michigan and had been looking for a 2011 2WD,..."

We're from Michigan and had been looking for a 2011 2WD, 4cyl Highlander from a dealership that participates in USAA's Car Buying/Pricing Program. Though we were shopping at model-year end, and vehicles in this configuration were not common in our area, several Michigan and Illinois USAA-participating dealers claimed that they had a vehicle in this configuration either on their lots or readily-available. We wasted a lot of time, gas, and energy traveling to Chicago-area Toyota dealers who mis-represented their inventory, and who then proceeded to try up-selling us to 2012 models that they did have (2012s were ineligible for the rebates applicable to the 2011s we were interested in), as well as extensively pitching their bogus, profit-pumping add-ons for "paint and fabric protection treatments", exhorbitant documentation fees, etc. Dealing with Kelly Steele at Walker Toyota was a breath of fresh air. She honestly represented her inventory, held the vehicle we were interested in, and painlessly and efficiently conducted the transaction at the great USAA price she quoted to us by e-mail. We'd highly recommend that anyone in Ohio or adjoining states consider bypassing any sleaziness they may encounter at their local dealership and get your next Toyota from Kelly at Walker. If she's still in the car business at Walker when we need another Toyota (one of these years we're getting a Prius!), we won't bother going elsewhere.

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Kelly Steele
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