Wallace Genesis

Too much to say I am going to social media and contacting Corporate It was AWFUL!! Corporate It was AWFUL!! More

Very helpful, accurate on what needed done, convenience On who was working on my vehicle, very helpful On who was working on my vehicle, very helpful More

My appointment was 3:30pm they say me immediately, I did not have to wait. Customer service was excellent. not have to wait. Customer service was excellent. More

Scott, the service manager was very polite, professional and knowledgeable. My car was ready when promised and the courtesy car was very nice. and knowledgeable. My car was ready when promised and the courtesy car was very nice. More

Dealership never completed the DMV paperwork for my license tag. License plate readers pulled up my car as having expired plates even though i have 2024 tag and registration provided on my day of purc license tag. License plate readers pulled up my car as having expired plates even though i have 2024 tag and registration provided on my day of purchase. Poor service. It took 7 days to finally reach someone at the dealership that could handle this issue. I was transferred to full voice mails and extensions with no answers. Asked receptionist for the branch manager to call me. No one called. When i spoke with Gary in finance on July 15th after 5 days of trying to speak with someone in charge. He stated he did not include the 2024 tag because it was over 2 months till mine expired. He then stated i needed to go yo DMV to handle this because he did not include the renewal. I told him. "That is not true." I suggested he look that up. He said he had to check with another department to verify if they included the renewal. I explained they did because I have the tag for 2024 and the registration. Gary claimed he would check and call me Monday morning. Monday morning no one called. I have to call dealership again. Gary kept interrupting me while trying to state Big issue. Received email from Gary blaming tge DMV and now states they are sending information to DMV to update their records. I have been inconvenienced several times by being pulled over by police for this issue. This should not happen. More