Wally McCarthy Pontiac GMC

Reason for Visit: Sales

I recommend this dealer: No

My Review of Wally McCarthy Pontiac GMC:
Bought a used Ford Explorer from this dealership last week and would absolutely NEVER buy from them again. So far - in the past 7 days - I've had to put over $1080 in to repairs and maintenance on the vehicle (of which Wally McCarthy Pontiac GMC has covered only $418 of the repairs).<br><br>My biggest complaint is that during the test drive I noticed that the brake sensor light came on when I accellerated after coming to a complete stop. I mentioned this to our sales person - Jim Rue. Overall I liked the vehicle and, despite this and a few other problems, told Mr. Rue that my wife and I would purchase the vehicle provided that this issue was fixed (along with two other issues). He took the vehicle to their Ford mechanics and told me later that the problem was resolved (which it seemed to be). Three days after purchasing the vehicle however I noted the sound of metal grinding on metal when I hit the brakes. I took the vehicle to my mechanic and it turned out that the vehicle has the following problems:<br><br>front brakes were shot<br>rear brakes were shot<br>parking brake shot<br>right lower ball joing shot<br><br>In addition to that, other maintenance issue were necessary such as replacing the fuel filter and having the coolant flushed (very dirty). Now the maintenance issues are something that simply comes along with owning a vehicle (although I would expect these items to have been serviced prior to making the vehicle available for sale - especially from an &quot;allegedly&quot; reputable dealership name such as Wally McCarthy). But the problems with the brakes and the ball joint are fairly significant and I can't image how they would have made it past any sort of vehicle maintenance screening that SHOULD occur prior to making the vehicle available for sale. My real problem is that I indicated to the sales person that there was a problem with the brakes and he did not follow through on getting them fixed prior to the sale. I suspect (although I obviously cannot prove this) that he simply filled the brake fluid and crossed his fingers that the brakes would last for the 30-day state mandated warranty so that the dealership would not have to pay for expenses.<br><br>Well since the brakes were out and the ball joint was shot I called the dealership and found that the sales person was no longer with the company (great). I spoke with the used car sales manager Josh Danielson and informed him of the issues and expected him to make things right. Josh did agree to cover the cost of the brakes but said that he would only cover 1/2 the cost of the ball joint (which would cost around $200 alone). This REALLY ticked me off. While it is true that the dealerships are not required by state law to correct maintenance issues or, as I found out, ball joints, you would expect a little more consideration - especially since I was jerked around by the sales person and also because I just gave them nearly $11,000 for the price of the vehicle. But that's not how they work. So after some argument and a considerable amount of ill will and frustration on my part I received a check for $413 which I am going to use to cover some of the costs for the repairs to the vehicle. Overall I'm going to have to come up with $670 or so out of pocket.<br><br>As for Wally McCarthy Pontiac GMC, they will never receive any business from me again (and that goes for the whole Wally McCarthy chain of stores). But then again I was left with the distinct impression that they could really care less.

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