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Wally's Nissan of Latham

Latham, NY

Overview
Employees
Reviews
Vehicles
4.7
2,946 Reviews
At Wally's Nissan of Latham, we offer a unique and pressure-free sales environment. Our enthusiastic team of product specialists is here to educate you about our range of Nissan vehicles. From sleek sedans like the Altima to family-friendly SUVs like the Rogue, Murano, and Pathfinder, we have something for everyone. If you're looking for a budget-friendly option, our used car selection includes pre-owned Nissans and vehicles from other top brands. Our Nissan financing team will help you create the perfect financing plan. Once you've chosen your new ride, our service center will keep it running smoothly. Schedule routine maintenance or repairs, and if you need OEM Nissan parts, we can order them for you. Find us conveniently located at 976 New Loudon Road in Latham, NY. We're just a short drive from Clifton Park, Saratoga Springs, Schenectady, and other Upstate New York areas. Visit us today!
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976 New Loudon Rd

Latham, NY

12110

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Showing 2,946 reviews

April 18, 2024

Jack was very helpful, polite and not pushy at all. Helped us when we needed it and stepped back when he knew we needed time to discuss. Very professional and will recommend him to friends/family. More

by lperino77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Nadim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Albertin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 18, 2024

Phil and the crew always make sure that you feel welcomed. I even got to see Tate, the person who sold me my car 7 years ago. More

by GINNYBRIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tate
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Helpful
April 17, 2024

Truck was in for state inspection and all was good. While there wanted to take advantage to discuss lease getting close to end. Unfortunately sales people didn't seem to want to take the time. More

by balderman308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 15, 2024

Very welcoming group of people . John Capelli was very knowledgable, accessible and helpful . Well Done!!! More

by ellenyoga9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikkie Traficante (Glover)
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Capelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Wally's Nissan of Latham responded

Dear ellenyoga9, Thank you so much for the kind words about John and our welcoming team! We're delighted you had such a positive experience at Wally's Nissan of Latham. We take pride in providing top-notch service throughout the car-buying process. If you have a moment, we'd love to hear what made your sales price transparency, trade-in experience, and purchase time less than perfect. Your insights help us continuously improve! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful 1
April 14, 2024

Best car buying experience I’ve ever had! They made things happen for me and did God’s work! More

by Warrior83dc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Nadim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Albertin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Wally's Nissan of Latham responded

Dear Warrior83dc, Thank you so much for sharing such positive feedback about Jeff, Jack, and your overall experience! We're incredibly grateful you feel our team went above and beyond for you. We're always striving to provide a fully satisfying experience for every customer. If you're comfortable sharing, we'd greatly appreciate any insights into what might have influenced your lower ratings for sales price transparency, trade-in experience, purchase time, and finance experience. Your feedback is invaluable as we continuously look for areas to improve. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
April 13, 2024

All in all was ok, I live 2 hr Way sent them pictures of my trade in from all out side and in told me they could give me 4000 for my truck cause this was what another dealer was giving me, but when I get th More

by davishunter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tate Myers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Costello
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Wally's Nissan of Latham responded

Dear davishunter, We sincerely apologize for the miscommunication regarding your trade-in value. It sounds like your experience was frustrating, and we understand why. We strive to be fully transparent with every customer and regret that it didn't feel that way on this occasion. We take your feedback seriously and will use it to refine our processes to ensure better experiences for future customers. Thank you for bringing this to our attention. The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
April 12, 2024

Awesome job thanks so much for doing such a great job! Quick and reliable service More

by shellylillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Wally's Nissan of Latham responded

Dear shellylillian, We're so happy to hear that you had a great overall experience with Phil and our service team! Thank you for the kind words and for recognizing their efforts to provide quick and reliable service. We always strive for top-notch service in every aspect. Would you mind sharing a bit more about what might have impacted your ratings for service price transparency, workmanship, and service time? Your feedback helps us pinpoint areas for further improvement. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
April 10, 2024

Phil was very knowledgeable and helpful. The services were performed within the expected time frame. Very courteous and professional. More

by Fool4asong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Wally's Nissan of Latham responded

Dear Fool4asong, Thank you so much for the fantastic feedback - we couldn't be happier! We're thrilled that Phil exceeded your expectations, and we appreciate you recognizing his knowledge and professionalism. It means a lot that you were so pleased with the speed and quality of your service. We always strive to provide top-notch experiences for our customers! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
April 08, 2024

Very helpful and very understanding. Worked something out to help me stay in budget. Thank you Wally’s Nissan of Latham!! More

by Tyler Stillman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikkie Traficante (Glover)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Ranaudo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Wally's Nissan of Latham responded

Dear Tyler, Thank you so much for your positive feedback. We're truly delighted that our team, especially Nikkie, Eric, Steven, and Kelly, were helpful and understanding. It means a lot that we were able to work with you to stay within your budget. We're always striving to improve, so if you have any specific suggestions on how we could further enhance your experience please don't hesitate to share! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
April 08, 2024

Steven Ranaudo was the gentleman who helped us with the purchase of our new Nissan Maxima. He was very knowledgeable and helpful every step of the way. Am very happy with the car and with the dealership. More

by LALBEE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steven Ranaudo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The finance gentleman was great (do not know his name)
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Apr 10, 2024 -

Wally's Nissan of Latham responded

Dear LALBEE, Thank you so much for your fantastic feedback! We're incredibly proud of Steven and our entire team for providing you with top-notch service throughout your car purchase. We're so happy you had a smooth experience with pricing, the purchase process, and our finance team. It sounds like you're loving your new Nissan Maxima! We truly appreciate you recommending our dealership! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

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