Warwick Dodge Corp

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Warwick Dodge Corp:
I came to the dealership to give them the check for the car my son was getting. It had been pre agreed by Sam S.the salesperson and Ed Goodrich, sales manager, that a better set of used tires would be replaced by the dealership prior to Jeff, my son, picking up the car, due to low tread on the rear tires. When we arrived on 12/12 at about 11:00am, we chatted with the salesperson, Sam, and then were ready to finalize the purchase. Sam was telling us about his daughter in FLorida, who is a physical therapist. He went on to say how "the girls there, they wear a G string and pasties...that's it, and they just come up and talk to you.If I were alone...I'd say bring it on!!" How inappropriate and I'm sitting there, Jeff's mom, while Sam is saying this. How embarrassing! Well, then I ask, "did you put the tires on the car?" Sam said, "no, take it through inspection, if it fails, then we will put tires on it for you." That wasn't the original deal, and we wanted them to honor their agreement. Was it in writing? No, it was a verbal agreement made by Sam, then agreed to also by Ed Goodrich, in the presence of Jeff and my husband. Sam wasn't budging, wasn't going to give us the tires! He said I could talk to Ed tomorrow, 12/13, when he comes to work. I asked to speak with Ed's boss. Sam went into an office and out he comes with a man,his name was Bill, who I heard say to Sam, "we aren't putting any tires on that car." I went up to him and said, "excuse me, did I hear you say you aren't putting tires on the car?". He said "no, we've lost enough money on this vehicle." I told Sam he lied to us, had no intentions of honoring his agreement!Sam said he didn't lie, just kept repeating that.."I didn't lie." I went over to the man who Sam had gone to, his name was Bill. I went over it again with Bill. He continued to say no, he wasn't putting tires on the car! I raised my voice, I am not going to lie. He said "Maaam, do you he ar how I am talking to you?" Yes I heard, he wasn\'t raising his voice, but I was! He then said.."Maaam, this isn't Walmart." I told him he just insulted me! He then said..."ok, where do you live? Is Kohls or Target better?" I have never been so insulted and humiliated in my life!!! How dare he! I felt so sad for my son, told Bill, "you don't care about my son." He said, "No maaam, you are the one who doesn't care." This was said right in front of my son. I was devastated! I then put my husband on the phone, who spoke with Sam, and I heard Sam say that yes, he had said he would put the tires on the car, but he can't do it. He also told my husband Ed would be back in on Sunday. I said to Bill "I thought you said Ed was coming in on Monday?" He said.." do I need to write it down for you? I said Monday, Sam doesn't know." He also told me that Ed doesn't make any decisions, only he does. What does that say for Ed???

I asked for the business card of both men. Sam gave me his, when I asked for Bill's, he told me "no" wouldn't give it to me! Then I asked for my son\'s deposit check back, I asked Bill 3 times. He wouldn't answer me nor would he look at me, continued to look at his monitor screen. I asked Sam for it, and he then went into Bill's office and got it for me. I then left the dealership.I have bought many cars, homes, etc. and never have I ever felt so humiliated nor have I ever been treated with such disrespect and lack of manners, especially by someone in Bill's position.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Warwick Dodge Corp:
Let me start by saying that I have purchased 3 vehicles from Chrysler Jeep Dodge of Warwick and didn't realize the incompetence of the people in charge of this establishment, in particular their 2 General Managers, until I had to bring my 2008 Dodge Grand Caravan in for repairs due to complete failures of the transmission on 2 separate occasions.



The 1st time I brought the car in, I was told by the service tech Wally that they had completely replaced the transmission with a new one that was ordered from the factory. Within 1000 miles, the transmission failed again - I had a local mechanic check the work that the dealership had performed before having it towed back to them. Basically, they did not replace the transmission and tried to perform a "quick-fix" to get it back on the road (which is not what you want to hear when you are driving 3 small kids around in the vehicle).



I confronted Mr. Bill Obie about the situation, who is one of the 2 General Managers at this establishment. His response was that I was obligated under the lease to pay the remaining payments, and I was out of luck.I explained to him that each time the transmission failed I was out on the highway with the kids, needless to say it was the middle of winter! His response, "Sorry I wish I could help you."



It's a shame that Dodge did not include this dealership as one of the ones that were forced to close - so that it could not continue it's shady business practices to this day!



I have filed a complaint with Dodge and have confronted my lawyer about my rights and whether or not the vehicle is protected under the new car lemon law of New York State.



So, for all you future car buyers - just remember Mr. Obie and that other overweight General Manager that run that piece of crap they call a call dealership - they are willing to put you and your families safety at risk all for the sake of a profit!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Warwick Dodge Corp:
I purchased THREE cars for my family in April when this local dealer was slated for closure. Sure they were nice THEN, but once I signed the papers- NO customer service. When I bought the cars, I asked they put new tires on just mine (no problem they said). After a short time of sliding & excessive wear, I found out FROM GOODYEAR that they were used tires swapped from a traded in car at this dealership! One is as old as 2003! They are also the wrong size, but despite all this- the dealer refuses to replace them & even wanted me to pay for 1/2! Did I not just spend enough $$ on 3 cars there?! The GM- Bill even talked down to me over this, even after I reminded them they had me & my kids driving on unsafe tires all this time just to save themselves a few bucks & now wont fix it??! He said "we are doing well now, especially since all the other dealers closed & we get their business, so you are LUCKY we are even offering you 2 tires!" That is the word for word quote he said- I promise you that.
They feel they have no one to answer to so can treat you however they please once you buy the car & the deal is done. They care nothing for safety or customer service at all. I wasnt asking for any more than to have had safe tires on my car, & I was there for them when they needed help to not close & lose their jobs; but they do NOT CARE about anything but selling you a car. They think nothing to put substandard/unsafe equipment on your car to save themselves a dollar & could care less if an accident happens as a result. The dont even care when you confront them with proof & act cocky toward you on top of it!
Keep your family safe; STAY AWAY< I am taking them to court & have reported them to the BBB. Go to a dealer that deserves your business and to stay open. I give them ZERO stars.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Warwick Dodge Corp:
I spoke to Billy T about a Renegade. He said he had it and could get the financing with Chrysler as he worked for them directly. When we got there he told us Chrysler wants us in a Grand Cherokee as the residuals are better and the Renegade was sold. I gave a $3,500 deposit. I signed papers, (some of which were blank), and gave an additional $505 for the 1st installment and DMV fees. We soon noticed it had too small an engine for such a large vehicle. Billy T said we should bring it back. We asked for the same vehicle, but with the next bigger engine. He said, try the Dodge Durango. When I said, I don&#8217;t want to pay more money, he said, you couldn&#8217;t go down in financing. I said I wouldn&#8217;t be able to reach the gas pedal. The pedals adjusted up and down. On the way back from the test drive it broke down. He said he had anther one exactly like it with the same options and same price in another color. The financing for this vehicle per month was $475. It was a 2004--not a 2005 like we test-drove. I said to him, &#8220;Are you giving us more off on this vehicle because it&#8217;s a year old?&#8221; He said &#8220;yes.&#8221; Again I signed blank papers and other papers. I saw there was a discount of $5,500--the standard Chrysler rebate for this vehicle. At home I found this site. Someone was complaining about Billy T and being overcharged $5,000. My friend called Chrysler who told him they would never dictate what vehicle a customer must buy and financing could go any which way. I looked at the paperwork for the Durango. TheMSRP was $36,705. The invoice said the price was $39,563. My friend called the dealer and spoke to Billy T's boss, Billy O. Billy O said we should come back the following Thursday and pick out the car we want. During this time we scrutinized the dealer papers. Here is a list: 1.Warwick&#8217;s Price: $39,563. - Sticker Price: $36,705.<br>2.Cash Deposit &amp; rebates as shown by Warwick: $6,005. Cash Deposit &amp; rebates that actually should be shown: $9,505.<br>3.A box was checked off that indicated the Durango was, &#8220;a driver education vehicle.&#8221; Everywhere else the &#8220;New&#8221; box is checked off.<br>4. This vehicle didn&#8217;t have adjusting pedals.<br>5.We received three pieces of paper. On each and every paper the figures are different. We cannot make heads or tails out of any of it. <br><br>We went back and saw Derek. He said he has one Jeep Grand Cherokee in stock. He said it would cost $43,000. He said the monthly payment would be $699. The sticker price was $42,310. After adding in other charges you can figure it costing about $45,600. Since the finance charge on the Durango was only 3.05% I went into my Loan Payments book and got the financing for seven years. Financing for seven years comes to $551.23 per month at 5%. However, we were on what Chrysler calls their, &#8220;Gold Plan Account.&#8221; You pay for 39 months and then a balloon payment at the end. This is done to get the monthly payments lower. When I told Derek the Durango was sold above sticker price and it was a used vehicle, he went into the back room and came back with Billy O. I told him the approximate figures on the Grand Cherokee. We complained about the price of the Durango. He said, &#8220;Well you signed these forms.&#8221; He refused to acknowledge that he did anything wrong, and he didn&#8217;t give us a chance to complain about anything else. When I told him I'm contacting the attorney general he said, &#8220;I know Eliot Spitzer well.&#8221; When we left we noticed 10 Grand Cherokees in their lot.

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