Weatherford BMW

Reason for Visit: Sales

I recommend this dealer: No

My Review of Weatherford BMW:
OMG If I could do NEGATIVE 5 it would definatly be there. So I went to this place to look at a 7 Series BMW, and never found any ruder Sales people. One person who I was working with, Grace, Started out nice, but became a typical sales lying idiot. So, I was in a major car accident 2 weeks before coming here. My car was totalled. I went to this dealership, and after doing all the paperwork, They told me the deal was approved and she was EVEN able to workout 4.9% interest. They only needed me to have proof the car was totalled. OK, DONE! Got them the paper, Grace told me to come back right away and I could get the car. I arrive, she tells me she needs time to see if she can get the deal approved. UMMMMM HELLLO!!!! WTF did you just say???

WELL, about an hour later, she is helping out another customer, she sees me staring and walks away. She comes back about 10 min. later, hands me a paper for my insurance that I gave her and says, well, they wont respond, so maybe another time. ARE YOU Fing kidding me? After all that driving, tolls and everything else? I thought that was extremely cheesy and a waste of my time. WHAT A JOKE!!! Then she turns around and starts helping other people again. The sales manager looks at me and rolls his eyes.

F them and their Stupidi Dealership. Bought a new Range Rover HSE Anyways and love it!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Weatherford BMW:
Bought 3 cars from this dealer over 18 years.
Lied to about the 2004 745i's telephone...analog, doesn't work.Can not connect with Siris. Told I would pay $500 for that service.
Told it was fully serviced. 15,000 until next service. Not so. had to go in after 3,000 miles.
All this by "my friend" who is the sales manager.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Weatherford BMW:
I didn't purchase my car at Weatherford but have it serviced there even though it's not the most convenient dealership for me. Like some of the other reviewers, I give two thumbs up to both Brian Stegner and Steve Gass. They both go the extra mile to make sure everything's perfect.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Weatherford BMW:
I didn't buy my car at Weatherford. However, I've had my new M3 serviced there by SA Steve Gass from the beginning. I know I'm a demanding customer. They've done an excellent job keeping me happy.

I made an appointment a week in advance for the 1200 mile service and waited while it was performed. In and out in about 90 minutes.

A few weeks later I returned to have a rattle in the door fixed. Problem corrected quickly and professionally.

I went in a several weeks ago for a rough idle and an SES light. I was advised that it might be bad gas as the error code showed a "one time event". A bottle of techron to fixed the problem. (SA was Brain Stegner)

I recently took my car in for a 'between' scheduled service oil change. Oil fill level was perfect.

Taking your car in for service is a hassle. So far, each time I've been in I've been in for service the experience has been as pleasant as possible. The technicians work has been excellent. They don't wash my car, per my request. The check-in person does a "walk around" with me and I get my car back in exactly the same condition, no door dings, curb rash, no dirt or stains. Perfect.

Weatherford service has gone along way toward allaying my fears about about all the service horror stories on the BMW boards. All "5's" for Steve and Brian.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Weatherford BMW:
I will start by saying that like the others here I had a TERRIBLE sales experience with Weatherford, the treatment was totally dishonest and they reneged on the deal we made at the last minute when my car came in. I should have bought from East Bay who actually faxed me the deal with no fuss, my mistake.

That said the service I've had was terrifc. Sure it was only one appt but other local dealers actually only took a single visit to damage my car(s) so I have high hopes. The work was done well and under warranty, my car had 0 additional miles put on it, the car was returned as I left it with no additional dirt, missing change, changed radio stations, no damage to the wheels.body/interior, and lastly not washed as I requested. In addition to my car being treated well they provided a loaner and the Service Advisor actually would call me and keep me appraised of the repair status (parts had to be ordered, etc) and returned calls when I had questions. You'd think all of this was the norm for BMW service but it sure isn't (forget Sonnen, SF is a bit better but not up to par with Weatherford) and I really hope that they keep the great work up.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Weatherford BMW:
I have to commend Steve Gass and the team at Weatherford BMW for going the extra mile on my service visit for warranty items. I called them a week ago to arrange an appointment and a loaner car for 5/4/04. You see, even though I didn't buy the car there, nor was I in for a major service, they still gave me a loaner, and not some Kia either - a 325Ci. I drove 90 miles to have them work on my car because my past experiences with them have been so good. I passed by 4 other BMW centers on the way, 3 of which I've tried in the past and have been very disappointed. Weatherford knows service!

My appointment was to address a number of warranty items, most notable the infamous seat click. In addition, my rear windows were clunking when they reached the top, I had a wrattling sound from under the car, and I had a pair of new tires for them to mount/balance and requested a 4-wheel alignment.

Seat Click
I've complained about this on 3 occasions at 2 dealerships. The last visit I demonstrated the click to the assistant service manager who acknowledged it as a problem. When I returned to pick up the car, he had closed out the problem with a "could not duplicate" resolution code. Needless to say I blew a gasket. He didn't even try to fix it. I gave them 2's and 3's on the survey calls I received and was told someone from BMWNA would be calling me back. I received no calls from BMWNA or the dealership. So much for building a service relationship, I will never go back there for anything again.

I explained all of this to Steve and we went out to the car to reproduce the problem I've been suffering with for 2 years. My car had been moved by someone who was very vertically challenged and suddenly the click was gone. Regardless, Steve called BMWNA to discuss it, they reminded him of a TSB about "stacked tolerances" and he told them he had to do something for his customer. They recommended disassembling the seat and applying a silicone lubricant to all of the rails, exactly what Belushi's dealer did for him. So that's what they did. The click isn't 100% gone, but it is much better now. Most importantly, THEY TRIED!!!

Summary
Everything was addressed and Steve called me at the end of day 1 with a detailed update of everything they did that day. He gave a diagnosis and fix for every problem, not excuses. The morning of day 2 I received another call when the rest of the work was completed. When I arrived to pick up the car, Steve and I talked about everything in detail and I commended him on his efforts. He'll be getting all 5's from me when I get the survey call.

On the loaner car, when I called there were none available on the day I needed it, so a couple days before my appointment I e-mailed Tamara & Sherry there and explained I was coming in from a great distance away and that the date was most convenient for me. I offered Krispy Kreme donuts as a show of good faith. :-) They called me back and said they could accomodate me with a loaner. When i arrived with 2 dozen KK's, Tamara just smiled. She appologized that she didn't have a Z4 for me and said she'd have accomodated me even if I didn't bring the donuts. Again, no excuses, just results!

It's quite a haul for me to visit Weatherford now, but I will go back again and again. Customer service goes a long way with me.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Weatherford BMW:
TYPICAL USED CAR SALES TACTICS: I was looking for a certified preowned 740i with specific color/options and stopped in to see what Weatherford had. The sales rep, Lucas, said he didn't have anything that met all my requirements but was going to get one in the following week. I called him the following week and he said he was in the middle of something and would call me back in five minutes...he didn't. My wife called the next morning and Lucas said he had the car. She asked specific questions and Lucas said the car had everything. He didn't have the VIN, however. Hmmm...so we hop in he car and drive 60 miles to the dealership. Lucas greets us and off we go to find the car on the lot...only when we get to the spot there's no car. Surprise! Lucas dissapears for a few minutes and retuns saying the car sold that morning. Mind you, this was two hours after we called and he said it was there. "My boss might fire me over this", he says, "I'll give you a great deal on any other car on the lot, "$3-4k off". Thinking something's fishy, we leave, very frustrated at having driven so far for nothing. On the way home we call the dealership and talk to another sales rep, who says they never had any such car. I call the sales manager and leave a message. He never returned my call but has another sales rep do it. That sales rep also says there was no such car on their lot. Bottom line....Weatherford plays the ol' bait and switch game....watch out.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Weatherford BMW:
We bought a Certified Pre-Owned 740il that had a badly damaged spare and deep gash to the sidewall. My wife went to show the car to her father and he noticed the sidewall damage. It was not large (2" wide) but quite deep. My father in law decided that it wasn't safe so he was going change it out with the spare. However, the spare was bad (the rim had a bend in it that looked like someone hit a curb with no tire on it) At this point we were left with no choice but to purchase a new tire. When we went back to Weatherford they treated us like we must have did it and it took them a month to get a new spare for us and they wouldn't reimburse us for the new tire we bought. Shortly after getting the spare issue resolved the breaks starting locking up after the car warmed up. We ended up getting towed 3 or 4 times for this problem. Because we were completely dissatisfied with Weatherford, we ended up having all the service completed at Concord BMW (I should have bought a car from them). They had a difficult time figuring out what was going on with the brakes and they replaced just about everything. Eventually they determined that brake system had the wrong brake fluid in it and was the cause of the problem. The entire brake system had to be replaced. They took the issue up with Weatherford for us because the car never should have been sold that way and because it was the brake fluid that cause the damage it was not covered by warranty. Of course Weatherford did nothing. Concord BMW cut the bill in half for us but I stilled paid a big number to get it fixed. In any event it solved the problem. We had several other problems with the car after the brake problem and at a that point my wife refused to drive the car a more so we got rid of it. We have had nine cars, the BMW being the nicest, and I have never had so many problems. The one bright spot was Concord BMW. We didn't buy the car there but they treated us fantastic. One of the best dealerships I have dealt. Dublin Honda is the only other great experience I have had.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Weatherford BMW:
I recently purchased a new vehicle from this dealership and it was the easiest shopping experience ever. First, I made my decision on my choice of colors and options, then I researched the invoice prices and discounts available in the Northern California area. I placed one phone call to Guy Parish to negotiate the price, place the order and it was a done deal. The first time I set foot in the dealership was to pay for the vehicle after it arrived. I spent no more than 30 minutes with the Finance Manager signing the sales paperwork and was on the road with my new car. This is my second purchase from Guy and I have recommended Guy to many other friends and family members who have had similar shopping experiences. I've visited other dealerships before and have never had such tremendous customer service.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Weatherford BMW:
Dealer may be ok if car has no problems. Salesman has avoided me whenever I have a problem with the car. Other than "Brian", the service advisors have been rather unfriendly. The service department has torn the interior and put multiple scratches in the paint while trying to repair problems on a car with less than 2000 miles. I expected more from a $50k car, and significantly better service if a problem arises. I would sugest RUNNING from this dealer, and think again on owning another BMW.

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