Greeting Dealer Rater,
On March 20, 2015 10:45 AM, we went to Weir Acura, Located at 8375- E La Palma Ave, Anaheim, CA 92807, to order a replacement molding for my Acura windshield.
When we arrived, a service Rep (Omar Demoss ) and another worker came over to the vehicle to look at the car windshield molding, then a few seconds later stated that they Normally “ GLUE DOWN THE MOLDING” at that dealership. They
also stated that those parts are no longer available without even checking.I quickly realized they were providing incorrect answers. I corrected their statements by letting them know that I have checked with several other dealers. The parts are available and NOT- discontinued. ALSO ACURA does NOT advise to GLUE-down the front windshield molding. The service advisor then stated “That’s what they do at the dealer”. Then both parts person and advisor walked away and left us alone at my car, to say at least we were surprised at that point.
So I walked over to the part counter Pickup section and noticed that the same guy had pulled up the windshield on his computer monitor and was checking on it as per my comments that the parts are available. Then the service advisor (Omar Demoss ) walked into the parts counter area demanded me to leave that area. I pointed out to him I am behind the counter not in the working area, I am in the area where you can order parts, at that point he demanded me to leave the area standing about three feet in my face. I then told him I am waiting on a price for the parts, he then again demanded me to leave the customer service area.
The advisor (Omar Demoss ) told me that they have no insurance for me in that area. I pointed out to him this is an order pickup area, moreover there are no signs posted
that only employees no customers should be in that area. At this point he started to be aggressive and demanded me to “leave that area”, so I left the area and went back to my car. While walking out he stated let parts look it up, I then replied I did not speak to anyone when I went to the pickup counter I just stood there waiting. I never said a word, because I noted the tech was
looking up the windshield molding parts he then stated for me to wait outside so I did, we waited about five minutes, and then the service advisor brought out the quote.
Shortly after looking over the quote the advisor (Omar Demoss ) , out of nowhere mentions the cost is being paid by the other company who was there with me at the time.I was so shock so I replied you have nothing to do with who will pay for it that has nothing to do with you or this dealership how is this any concern or affairs to you. I then question, why this is being brought in conversation up by you. He then replied that I should go to another dealer and take my business and leave that dealership. I replied to him where is this coming from, that he was only requested to price the parts for the molding and cost for installing them. He then stated again take my business to another dealer and walked away.
Overall this service advisor (Omar Demoss ) was incorrect with proving manufacture recommendations on the windshield molding repair. In addition he was unprofessional, rude and aggressive, with his actions and comments. This Service advisor (Omar Demoss ) showed intimidating bullying actions against me as a customer.This is a serious matter.
We came to the dealership for parts and installation for molding on my Acura, windshield then left in shock. I will NOT return to this dealership as per this advisor wishing comment.
Lessons learned from Weir Acura, I will get the parts and installation from another Acura dealer. It unfortunate this employee (Omar Demoss), is allowed to bully customers at an Acura dealership by treating them unprofessional, Rude and informative. I am sadden and shock from this visit. Please be advise this letter is a formal complaint, up to day the dealer has never aplogizie to me only stated i will talk to him.. Acura never even offered to assist me for my lost time. or effort in dealing with such a horrible demeaning visit to an Acura dealer .