Wendle Ford

I brought my Ford focus in for work. I got charged $2100 only to walk out to the parking lot to a car that wouldn’t start. And then they looked at me like a deer in headlights as though I got charged $2100 only to walk out to the parking lot to a car that wouldn’t start. And then they looked at me like a deer in headlights as though somehow it was my problem. They didn’t even promise. They could see it on Monday. Absolutely shameful More

I would like to give Lance Newton five stars for all his work and help in the build, order and delivery of our 2024 F250 Super Duty King Ranch pickup. His knowledge of the trucks and the order process w work and help in the build, order and delivery of our 2024 F250 Super Duty King Ranch pickup. His knowledge of the trucks and the order process were very helpful. Ken Tune in the service department was very pleasant and helpful. More

We just bought a new Explorer ST from Wendle Ford and couldn't be happier! Our salesman was Ben Azar and he was professional and attentive from day one. We had to wait a couple months due to a recall, couldn't be happier! Our salesman was Ben Azar and he was professional and attentive from day one. We had to wait a couple months due to a recall, but whenever we reached out to Ben he responded immediately with an update. I would recommend Wendle and Ben to anyone! And I LOVE my new car :) Thank you!! More

Huge appreciation for the sales team at Wendle Ford. Special thanks and kudos to Lance Newton and Andy Keys. I purchased my first new Ford Explorer, Platinum model in 2019. Shortly after I purchased i Special thanks and kudos to Lance Newton and Andy Keys. I purchased my first new Ford Explorer, Platinum model in 2019. Shortly after I purchased it I was sorry I didn’t buy the Sports model. Andy and Lance went above and beyond in searching for and getting my dream car during a very difficult time period due to the Auto Workers Strike. With their amazing efforts and attention to detail I was able to trade in my 2019 Platinum and purchase my 2023 Ford Explorer ST. Before going in to sign the papers they asked me If I wanted to drive it. I said nope I trust you guys, they laughed we signed, everybody’s happy. Thank you Andy and Lance at Wendle Ford More

Bought our Ford F350 and Explorer from Wendle Ford. Took my Explorer in today for some recall work… I was presently surprised with the good text communication. I was able to text Ray directly and he Took my Explorer in today for some recall work… I was presently surprised with the good text communication. I was able to text Ray directly and he responded timely to my questions. In the end the work was going to take longer to fix and that it would not be done until the end of day. They then offered to bring my car to me with their valet service!! They finished the repairs by end of day, as promised, and brought my car to me at my home with 30 minutes of receiving the text stating the repairs were complete. . Thank you for the great Service experience! More

Shady, Shady Shady do nor waste your time. Sales associate and Sales Manager are both dishonest. Sales associate and Sales Manager are both dishonest. More

Very responsive to my needs and they treat me very fair. Such great people to work with Such great people to work with More

I would be ashamed to work at this establishment; they DO NOT ANSWER PHONE CALLS in the Service Department. When you contact customer service online, you are given rehearsed answers to your concerns (e.g., ‘ NOT ANSWER PHONE CALLS in the Service Department. When you contact customer service online, you are given rehearsed answers to your concerns (e.g., ‘I will make a note of your concern and pass it on to my team.’) Given the direct number to the business leads to a recording, not a person. My 2020 F150 went in for an oil change, came out with horrendous front end noise that turned out to require new wheel hubs (at only 41,000 miles), and is STILL making a grinding noise when I drive. I started at 7:30 yesterday morning to phone the Service Department, but nobody picked up the phone - ever. I called the SALES number and David took my message and said he would walk it over to the Service Department. No word came. I tried to communicate online over the course of the day; I texted Zac, Julio, and Connor (there may be more, but names escape me now) who each repeated the same pat phrases. ‘Sorry about your negative experience’ ‘I will pass this on to my team member’ ‘Feel free to contact us at any time.’ I want my truck fixed ASAP. It should still be under warranty! That way I can take it elsewhere to trade it in - already got something in mind and it’s not a Ford. Never again! Never Wendle! They’ve grown way too big and audacious for their customers to receive ACTUAL SERVICE. More

We have bought 2 trucks from Wendle(Swendle) Ford we currently have a 2016 Ford F350 Super Duty Diesel 3 weeks ago we got a check engine light called 10 times before speaking with the service manager be currently have a 2016 Ford F350 Super Duty Diesel 3 weeks ago we got a check engine light called 10 times before speaking with the service manager because no one called us back his name is Brian he said we could drive the truck even though check engine light was on because we have a full warranty...hmmm said truck would go into limp mode not ideal since we hauling horses right? The truck went into the shop today and we find out the warranty expired 2 weeks ago had we been able to bring into the dealership when we called the repairs would have been covered. We also wanted them to check an oil leak that developed after our last oil change that was approx. 2 months ago?? they proceeded to tell us the upper oil pan needed a new gasket which is a common problem with this truck but warranty was expired so it would cost us approx 3k to replace and that the brakes needed to be replaced !!! Seriously we specifically asked about the brakes at the last oil change and the service writer said they are all good no worries. I tell you if you are considering using this dealership think twice!! I have no confidence in their ability to provide a competent diagnosis of problems. According to Brian service manager... the oil change (Kids) are not properly trained to diagnos anything they are poor and cannot hardly afford their tools... these problems are best found by a line mechanic...so what the heck!!! We have only taken this truck to them trusting that if there was a problem it would be addressed. Customer service is so lacking we will take our business elsewhere. This is not the first time we have heard of Wendle taking advantage or misdiagnosing problems and then profiting from it and as for the service writers taking abuse all day long from customers clean up your act!! and you get paid a healthy wage to do a job!! Very unsatisfactory!! More

I bring my truck in to have the transmission fluid replaced, and a grinding noise. I let them know I'm waiting. At first, they try to tell me that any transmission repairs are 75 days out or more. I a replaced, and a grinding noise. I let them know I'm waiting. At first, they try to tell me that any transmission repairs are 75 days out or more. I ask what was the point of making an appointment for transmission issues then. they decide they can change the fluid. 4 and a half hours, and $500 later, I have my transmission fluid replaced and they say it's just the tire hitting the splash guard. There's a $200 transmission diagnostic on the receipt when they did not do any diagnostics nor did I ask them to. I'm not sure how they justify that when, as they said, their transmission guy wasn't even there. I also don't understand why they tell you to text them for updates. They don't respond at all. I will NEVER go there again. More