Werner Dealerships (formerly Talarico)

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Werner Dealerships (formerly Talarico):
I had my GMC serviced there and even though I did not buy it from them they treated me like royalty. I spent 200 on regular maintenance and was given a car to use. They fed me breakfast and even gave my Denali a full detail. I have never seen something like this. I will never buy a car anywhere else. When I paid my bill I learned that by service my car I also earnig points toward the purchase of my next car at Werner. Pretty cool.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Werner Dealerships (formerly Talarico):
Very pleasant and easy to deal with.

I found the car online and emailed them, they got right back to me.

When i arrived, they had the car pulled out front and under a canopy (it was raining) and then after the test drive, they let me pull it into their service department so I could see it under the light.

I told them the price was too high (I never actually checked, I just assume all dealers mark up cars significantly) and they let me sit down at a computer while I searched the internet and I could not find a lower priced car like this with the same (roughly) miles and age.

We did negotiate a little, but it was friendly and cooperative.

I also saw a few nicks and scratches on the car when I picked it up that I hadn't noticed the previous night(nothing was broken). But I do understand that it's how THEY received the car from the previous owner and if they fixed anything, it would have to come out of either their pocket, or mine. I opted to not have anything repaired.

I have since used them for service and found their service staff to be friendly and helpful.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Werner Dealerships (formerly Talarico):
Horrible experience from start to finish. Advertised a used car with excellent options, but when I got there, car did not have specified options. Told me I could pick up car on Sunday, but when I got there (after a 90 minute drive) they said I would have to come back the next day as they filled out the paperwork incorrectly. Finally, I expected a dealership of this size to fix all defects on the car and clean it prior to me driving it off the lot. This was not the case. Car was dirty and had broken interior pieces. I would have made them fix these things prior to taking delivery, but they would not because they said since I got such a good deal they didn't want to sink any more money into the car. This is somewhat understandable, but they didn't want to give me even a dime. Clearly, customer satisfaction is not a priority at this dealership. STAY AWAY!

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