Wes Hinkle's San Diego Volvo

Reason for Visit: Service

I recommend this dealer: No

My Review of Wes Hinkle's San Diego Volvo:
This dealer is a complete rip-off. They chaged me $395 for my 15K service which consisted of an oil change, air filter change and checking all the fluids. They billed 2.5 hours @ $133/hr. I called Carlsbad Volvo and they want $280 for the same service. Still a bit steep but at least it is $115 cheaper than San Diego Volvo. This place is a total rip off. Avoid at all costs unless you want to throw money away. Also, they took all day to complete the service. I could go to jiffy lube and be in and out in 30 minutes. I made an appointment and was the first one in. They still took until 3:00 to complete the service. I had to wait another hour for the courtesy vehicle to pick my up even though I only live 5 minutes away from the dealership.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Wes Hinkle's San Diego Volvo:
My wife took her V70 in for an oil change and was up sold to a 75,000 mile service. No problem, we have had many volvo's in the past, but have never dealt with this service department. A 75,000 mile service is basically an oil, brake fluid, filter change and visual inspection of everything else. Around a 2 hour service and $250 at most Volvo dealers, but NOT at San Diego Volvo. They are charging $500 for this simple service. Does all of Southern California do this? I have contacted 5 other Volvo dealers in other States and ask them for a quote on the 75,000 mile service and how long it would take. All answered 2 hours or less and a price range from $240 to $275. BEWARE this dealer's service and over charging!

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Wes Hinkle's San Diego Volvo:
After purchasing a $54,000 new C70 at this dealership I went in for the car's first service. My car wash guy had told me to bring up stains on all the wheels hubs which had been caused due to a chemical treatment. I had noticed the stains when I picked the car up but didn't realize I should have said something. The ONLY person to have washed my car was my car wash guy (at my office building). When I went in to pick up my car the service manager told me that it was due to an outside vendor and refused to hear me out, refused to discuss it, referred me to the sales manager who had "made the decision" and essentially said it wouldn't do any good to talk to someone else because they had already discussed it....

Tell me... how much money do I need to pay for a car to be heard? If I am going to buy another luxury car, it will NOT be at this dealership and my service business is going to another one in the San Diego area, one that will at least hear me out and try to solve the problem in a mutually acceptable way.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Wes Hinkle's San Diego Volvo:
After having a horrible experience at South County Volvo, they sold me a 2000 V70 that had been in two accidents and they never disclosed it. After all the lie's, after being mistreated, and after taking a hit of $8000.00 dollars because I couldn't trade that car in any where, etc. With this horrible experience I can write a book. I traded this car in at South County Volvo due to no one else wante the LEMON.
I bought an S60 which so far it has been a good car with the exception that It
had a noise that I was told by South County Tech's & Scott Hinkel Jr that It was normal. Finally two great people from San Diego Volvo took the time to listen to the noise & after dealing with this for 2 years they took care of the problem.
Rachael Kuhrt custom service rep & Aron Avila Service tech, they are two of the best people I have ever delt with. Aron upon listening to the noise he told me that it was not normal.
Both of them are wonderful people and San Diego Volvo should be proud to have both Aron Avila & Rachael Kuhrt as their employee's. I can't erase my horrible experiences with South County Volvo and the fact that they used the wrong product to correct the noise that was never corrected. Thanks to Rachael & Aron are the BEST !!!!!!!!
Thank you San Diego Volvo.
Alvar Espinoza

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Wes Hinkle's San Diego Volvo:
I got off work late on a Friday afternoon and needed an Oil Change ASAP because I was driving to Arizona on Saturday morning and wanted my car in top shape. I came to San Diego Volvo and was greeted promptly. I was introduced to a young man named Jakob. He told me I needed my 15000 mile service and it was under warranty. Since it was so late in the day I was nervous they would not be able to work on my car. Jakub got on it immediatly and had my vehicle finished in no time. My vehicle was washed and brought up and I was ready to go. Jakob and his staff made it their number 1! priority to get me in and out FAST. I will be back to San Diego Volvo again.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Wes Hinkle's San Diego Volvo:
I was forced to take my car there for a recall -- after a bad experience the last time I went there I had been using another car repair facility. Both this time and the last time they called and told me the car was ready. I told them I would be there in a few minutes. In both cases, once I arrived to pick up the car they asked me to wait while they washed the car. This time I couldn't wait because I had another appointment, so I left with a dirty car. I don't see the point of telling me the car is ready if they aren't finished with it. I don't care if they wash it, but if they are going to wash it then they should do so before the call to tell me it is ready.

Was this review helpful to you? Yes | No