Wes Hinkle's San Diego Volvo

Reason for Visit: Service

I recommend this dealer: No

My Review of Wes Hinkle's San Diego Volvo:
My car was taken into San Diego Volvo on Friday, 0900. I called in on Thursday to set this up / explaining problem. ***I left note ( Note left on front seat of car explaining problem to service dept. - clearly printed, with broken part. ) , and called in to service dept to tell them the problem. I was supposed to get a call back on Friday afternoon. I called them at 10:00AM to make sure car arrived. Service writer busy but would call me back. Friday. No call returned.
I called in on 0930 Saturday - they stated they were looking at the Car and would call me back. No return call. By 1:00PM still no call back, I called in again, third phone call --- they stated car still being looked at....three hours later. Obvious lie. They had not looked at the car in over 24 hours...it just sat there. Now they are telling me that Transmission is broken. TRANSMISSION WAS NOT ISSUE. IT WORKED FINE. - they never read the note, they never looked at my car.
I am not sure if they are so busy they do not need the business, but I would NEVER RECOMMEND THEM. The whole attitude is "ya, ya, we are looking at your car" - two days later, now Sunday. Maybe by Monday they can look at my car.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Wes Hinkle's San Diego Volvo:
The management team in the service department is second to none. My wife and I have moved or been transferred 15 times and the Service Team at this dealership sets the bar for all dealerships to be judged by. They are knowledgeable, friendly, attentive, thorough, and honest with their assessments of the issues affecting the vehicle./The managers of the service department demonstrate through their leadership and example the kind of behavior and attitude expected of their employees to the client. I encourage anyone with a Volvo to frequent this dealership- it is truly an example of "legendary customer service".

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Wes Hinkle's San Diego Volvo:
The service staff and technicians at Wes Hinkle's San Diego Volvo go out of their way to make servicing our vehicle an enjoyable and pleasant experience. The facilities are clean, and the explanations gived for the service needed are clear and understandable.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Wes Hinkle's San Diego Volvo:
The guys that we have worked with at this dealership have been absolutely amazing and helpful to both myself and my family. Everyone working at the dealership that I came in contact with was helpful and kind; from the cashier, to the service guys, to the shuttle driver.

Thanks guys!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Wes Hinkle's San Diego Volvo:
I have taken my car here four times for service. Each time I have had to wait double the expected time. I recently received a coupon for a free oil change because they want to bring customers back, because, let's be honest, their outrageous service prices are the only thing keeping this dealership alive. I thought I'd try it out again barring my previous experiences where they installed the wrong part on my car and installed another part incorrectly. Each of these times I had to take my car back wasting my time with no reconciliation by the dealership. I didn't receive a credit, loaner car, or even an apology. My experience with this free oil change was no different. I scheduled an appointment but still waited 2.5 hours for my car. Do not take your car here. Find an independent Volvo shop or any other dealership.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Wes Hinkle's San Diego Volvo:
I have nothing but praise and appreciation for the good people and stellar service I have received at Wes Hinkle’s San Diego Volvo. I have a 1997, 960 Sedan and a 2001 V70 wagon. In the past 5 years I've visited Wes Hinkle’s Diego Volvo on numerous occasions and have received nothing but conscientious and timely service.

As a small business owner, I appreciate attention to detail. The service managers typically greet me by name and make sure to discuss in detail the work that is scheduled to be preformed. They are attentive to any concerns I may have and are readily available to answer questions. I have two small children and on multiple occasions the Wes Hinkle’s staff has bent over backwards to make it convenient for my busy schedule when dropping off the cars for service. The free shuttle service back to my home or desired destination is a life saver.

I feel confident that the staff is honest and that the work being done is of top-quality. These characteristics alone make for a great value. The complimentary designer coffee, good-natured atmosphere and ready smiles of everyone from the receptionist to the cashiers and passing mechanics add to the value.

I have recommend Wes Hinkle's San Diego Volvo to many friends and acquaintances and will continue to do so.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Wes Hinkle's San Diego Volvo:
This dealer is a complete rip-off. They chaged me $395 for my 15K service which consisted of an oil change, air filter change and checking all the fluids. They billed 2.5 hours @ $133/hr. I called Carlsbad Volvo and they want $280 for the same service. Still a bit steep but at least it is $115 cheaper than San Diego Volvo. This place is a total rip off. Avoid at all costs unless you want to throw money away. Also, they took all day to complete the service. I could go to jiffy lube and be in and out in 30 minutes. I made an appointment and was the first one in. They still took until 3:00 to complete the service. I had to wait another hour for the courtesy vehicle to pick my up even though I only live 5 minutes away from the dealership.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Wes Hinkle's San Diego Volvo:
My wife took her V70 in for an oil change and was up sold to a 75,000 mile service. No problem, we have had many volvo's in the past, but have never dealt with this service department. A 75,000 mile service is basically an oil, brake fluid, filter change and visual inspection of everything else. Around a 2 hour service and $250 at most Volvo dealers, but NOT at San Diego Volvo. They are charging $500 for this simple service. Does all of Southern California do this? I have contacted 5 other Volvo dealers in other States and ask them for a quote on the 75,000 mile service and how long it would take. All answered 2 hours or less and a price range from $240 to $275. BEWARE this dealer's service and over charging!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Wes Hinkle's San Diego Volvo:
After purchasing a $54,000 new C70 at this dealership I went in for the car's first service. My car wash guy had told me to bring up stains on all the wheels hubs which had been caused due to a chemical treatment. I had noticed the stains when I picked the car up but didn't realize I should have said something. The ONLY person to have washed my car was my car wash guy (at my office building). When I went in to pick up my car the service manager told me that it was due to an outside vendor and refused to hear me out, refused to discuss it, referred me to the sales manager who had "made the decision" and essentially said it wouldn't do any good to talk to someone else because they had already discussed it....

Tell me... how much money do I need to pay for a car to be heard? If I am going to buy another luxury car, it will NOT be at this dealership and my service business is going to another one in the San Diego area, one that will at least hear me out and try to solve the problem in a mutually acceptable way.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Wes Hinkle's San Diego Volvo:
It turns out they sold me a lemon, but refused to fix it because I could not produce a paper-trail that I had the oil changed on a regular basis. They are all about the bottom-line and do not understand how to form a relationship with a customer. They would rather make an extra couple of hundred bucks on service than forge a bond with a customer.

You can do better elsewhere.

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