West Broad Honda

Reason for Visit: Sales

I recommend this dealer: No

My Review of West Broad Honda:
My wife and I were looking to buy a roadster, and had test driven a Mercedes SLK, BMW Z3, Audio TT and then tried the S2000 at the Honda dealer. Firstly, the sales guy would not allow us to test drive a new car, we had to test drive a used one, and secondly, he would not allow my wife and I to drive together - we had to take separate test drives with him. All the other dealers we had been to, had absolutely no problem giving us the keys to one of their new roadsters.

The Honda sales guy even made a comment that he's only giving me the paltry little quad-fold brochure because we showed up in our Mercedes SUV, otherwise "everybody would want one".

I have no idea what sort of customers they deal with on a daily basis, but I made sure that I didn't fall into that group. It's a freaking Honda that you're trying to sell. Get a grip!

We ended up paying cash for a new Mercedes SLK.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of West Broad Honda:
They made one hell of a loyal customer out of me over the past 3 years...maybe they took pity on me since I'm a poor grad student, but their assessments were honest as far as I could tell and they did good work on my car. They even did minor repair work (fixing my fuel door) for free and with a smile, and went to the length of always giving me a call the day after to make sure I have no complaints regarding their work. Excellent dealership, at least in terms of maintenance service, and they never gave me any crap about "oh i think you should get this repaired/replaced/flushed" unlike, ahem, certain other dealerships in the northern va area.

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