Was able to get in right away when I received a recall notice on my new Ridgeline. Not only did they work on my recall but also inspected the car for any other problems. Very friendly and professional staff.
The Service department employees were very helpful and courteous. My car was checked in promptly. I received a phone car concerning service needed to complete inspection. I was notified as soon as my car was ready for pick up.
Excellent team quic and fast service. Prompt reply and call as soon as finished service. Great customer satisfaction is there Moti. Non matter what. Like to have some deals after first two free oil change service.
I’ve recently had the pleasure of trading in my old car and leasing a new one at West Broad Honda. I was initially interested in purchasing a used (or new) CR-Z and was contacted in a timely fashion via email by Mike Dingess after submitting an online request for information. I met with Mike, drove the car I was interested in and then we began a conversation about leasing vs. purchasing a new Honda instead. I was in the fortunate position that buying or leasing were both realistic options for me. I asked a lot of questions and changed my mind a couple of times. Mike was very patient and provided information that was incredibly helpful in my decision process. As a person who doesn’t accumulate a lot of annual driving miles and someone who is very value conscious, it became clear that a lease was a good option for me at this point in time.
I have spent a significant number of years employed in the hospitality industry and I embrace the importance and value of feedback from customers and clients – it is a gift - whether good or not so good. I’m sending you this email to let you know that my experiences at West Broad Honda, my interactions with Mike in Sales and Mike Schiraldi in Finance as well as with all other representatives was outstanding on every occasion. The entire prospect-to-buyer journey was incredibly smooth throughout and I cannot say enough about the level of professionalism and quality of service I received. I’m very pleased with my new Civic – it’s a great little car.
Kindest thanks to you and the entire West Broad Honda team – you guys hit it out of the park with me!
Mark & Steve were very polite and helpful. Mark very knowledgeable of the cars He was willing to offer comparisons of Civic vs Accord, Showed me several models, was very patient when I asked him questions. I was able to purchase a car & drive it home . Before I left the lot he had explained the features, sinked my Bluetooth. Professional & courteous.
BJ was very friendly & efficient, he completed my paperwork in a timely fashion.
Mr. Howell was knowledgeable and extremely helpful.He moved the process along very quickly, which I very much appreciated. I would recommend his expertise. I was glad to have him acquaint me with my car - he knew ALL about it!