My experience with Tim Cartwright at West Broad Honda was awesome. I should start by saying that if a dealer offers an “e-price” I have every expectation that they are willing to do business electronically and expect them to be competitive when it comes time to negotiate. Also, I don’t expect them to be shocked when I say I am coming from several hours away and that I've been aggressively price shopping or that I can’t just walk-in now to take a test drive. That being said, unlike many internet sales specialists and managers with whom I dealt (and there were a lot), Tim did everything right. When I provided him with the best offer I had received on a 2013 Honda Crosstour he promptly came back and let me know if he could meet or beat that offer and what he had in stock. Knowing that I was from out of town, he didn’t try to convince me that free oil changes or other dealership perks made it a better deal (I had a dealer from NJ argue that lifetime oil changes made their offer a better deal even though I live in Virginia – huh?). The most important thing, however, was that he was gracious and straightforward throughout the entire process. He read my emails and understood what I was looking for, he put things in writing, he did not badmouth other dealerships or the deals they were offering, and did not pressure me by calling constantly or sending email after email after email. I highly recommend Tim and West Broad Honda - if you live in the Hampton Roads area, it is worth the very short trip Richmond. Tim provided a painless internet shopping experience AND integrity, you just can’t beat that...
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