West Broad Honda

David Sewell & Phil Noel provided excellent service in my shopping, finance agreement & followup questions for my recent purchase of a 2024 Honda civic hatchback. Both gentlemen were knowledgeable & helpful shopping, finance agreement & followup questions for my recent purchase of a 2024 Honda civic hatchback. Both gentlemen were knowledgeable & helpful through the process. More

Excellent service always. Our service person , Waylon was on top of things as always and called me with periodic updates. Appreciate interaction with rest of the staff. They w Our service person , Waylon was on top of things as always and called me with periodic updates. Appreciate interaction with rest of the staff. They were all professional and courteous. More

The service work is excellent, and all of the staff are so friendly and helpful! They really go above and beyond to make sure you’re taken care of and all your work gets done as needed. Thanks Y’all! so friendly and helpful! They really go above and beyond to make sure you’re taken care of and all your work gets done as needed. Thanks Y’all! More

The service people are nice, very friendly and personable, but the mechanics try to charge for unnecessary services. I have a 2WD, but everytime I go they attempt to charge me for a 4WD service, w personable, but the mechanics try to charge for unnecessary services. I have a 2WD, but everytime I go they attempt to charge me for a 4WD service, which then has me doubt whether they actually know what they are doing or not, if they are servicing my car like it's a 4WD and not a 2WD, or they're just really not paying attention, all are concerning! I go because it's close by and the customer service is good, but I might try a different dealership just to see if the same thing happens. More

Your service people are considerate and thorough in doing their jobs. Please keep up the good work. their jobs. Please keep up the good work. More

Been using West Broad Honda since 2007. The service department is the best I have ever dealt with. Steven Royal is my advisor and has been for many years. He has always been professional an The service department is the best I have ever dealt with. Steven Royal is my advisor and has been for many years. He has always been professional and very personable. I would recommend West Broad Honda to anyone. More

In August my car was serviced at West Broad Honda. Because they noted during a previous visit that the battery was corroded, I verbally told the Service Advisor that the battery needed to be checked, Because they noted during a previous visit that the battery was corroded, I verbally told the Service Advisor that the battery needed to be checked, and it was included in a written list of things to check that I gave to the Service Advisor. The Service Advisor called me while the car was in the shop to tell me about services that were needed. I approved all the services he recommended. These did not include battery replacement. When I picked up the car, I asked again about the battery, and he stated it was ok. On September 21 my car would not start, forcing me to cancel my activities for that day and the following day. I called West Broad Honda, and their response was that they could not get my car in until October even though I am a regular customer there! I called CMA Colonial Honda, and they gave me my choice of appointments the following day even though I have never done business there before. On September 22 AAA came to my home, where the car was parked, and replaced the battery, after which the car started with no problem. When the Service Technician popped the hood, I could see that the battery was covered in corrosion. I will never go to West Broad Honda for service again and provide this as a warning to others who may need reliable service for their Honda vehicles. More

Overall the experience was very positive. My only comment is I did feel pressure to buy the Auto Armour Package. In fact when I said I did not want it, Chris indicated he "would have to spea My only comment is I did feel pressure to buy the Auto Armour Package. In fact when I said I did not want it, Chris indicated he "would have to speak to his manager". Because of the fairness of the overall purchase price, I succumbed to what I did feel was pressur, to buy the Auto Armour Package, More

It was very easy and stress free doing business with West Broad Honda. They never pushed us to buy anything and we’re excellent at answering all of our questions. Broad Honda. They never pushed us to buy anything and we’re excellent at answering all of our questions. More