West Chester Acura

Reason for Visit: Service

I recommend this dealer: No

My Review of West Chester Acura:
Piazza Acura of West Chester Deserves NO star at all... They are a bunch of crooks who will try their best to rip you off. I went here because of a flat tire, and they suggested that I get a new sets of windshield wipers. I told them that I recently had purchased a new windshield wipers a month ago, but they insisted that the one I have is not working properly. I could not believe what I was hearing, because I had just used them a day before and they were perfectly fine. When I got my car back my BRAND NEW windshield wipers were broken! The rubber lining were torn apart. I could only imagine that they broke it so I would buy windshield wiper from them. The length these crooks will go to earn profit!! I will NEVER recommend this shop, nor will I ever take any of my cars here!

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Reason for Visit: Service

I recommend this dealer: No

My Review of West Chester Acura:
Awful service. I reported them to Acura Corporate how they intentionally mis-diagnose the situation so they can lure me to buying parts from them that I don't need. The service is definitely terrible. They said they rotated my tires, but they didn't know I marked the tires with a light marker... when i got the car back, the tires where the same and never touched. Seriously, go to another dealer! bunch of scammers!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of West Chester Acura:
GO TO ANOTHER DEALER. THIS PLACE CAN'T EVEN KEEP TRACK OF CUSTOMER'S INFORMATION. I MADE AN INQUIRY ABOUT TRADING IN MY CAR AT THIS DEALERSHIP...MIND U I'VE PURCHASED TWO OTHER CARS FROM HERE AND TWO WEEKS LATER, NO CALL. I WENT IN PERSON, AGAIN...NO CALL. I'VE HAD FOUR CARS SERVICED AT THIS DEALERSHIP AND DESPITE TELLING NUMEROUS SERVICE REPS, RECEPTIONISTS, CASHIERS, AND THE GENERAL MANAGER, JOHN BRESCIA ABOUT MY UPDATED CONTACT INFORMATION, THEY STILL CALL THE WRONG NUMBER?!?!? THEY MUST BE STUCK ON STUPID BUT THEY NEED TO GET IT RIGHT. I WONDER IF WEST CHESTER BENZ WOULD LIKE TO TRADE IN MY '07 FOR A NEW '08? THEY'RE MY NEXT STOP.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of West Chester Acura:
Marty was my salesperson for my 2005 TL. I believe I got a fair price after they tried to bend me over a barrel on my trade. After I threatened to walk out they changed their tune but thats not Marty's fault. What I didn't like is that he shafted me on my delivery process and kind of rushed me out the door. He actually took another customer while I was in the F&I office. And the girl who dealt with me there didn't really seem to know too much and didn't seem professional. I wasn't offered a loaner vehicle after I made my deal (they didn't have what i wanted in stock right away) and just recently called the delaer for my first oil change. The service dept was busy so the call kicked back to the secretary and she said they'd call back. 2 hrs later I called back again and they can't get me in for 2 weeks for a freakin' oil change but I'm afraid to go to like a Jiffy Lube because of the warranty and all.

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