I'll admit that the thought of buying/leasing a car seemed daunting. I am 26 years old and have had the same car since college - I had no idea how the process worked or what to do! Alex Thuerck of West Herr Toyota in Williamsville walked me through from start to finish with care, knowledge and genuinely wonderful cusomter service. She took the time to learn what I wanted, helped me find a price that worked for me and got me into the car of my dreams! I am so pleased with my experience from start to finish - even a handwritten thank-you note sent in the mail after my purchase! I recommend that anyone who needs a car should make the smart decision to purchase from West Herr. You won't be disappointed!