I suppose I should start from the beginning regarding my experience with WestHerr. I rolled into the Toyota dealership in Williamsville on my way home from a very long, exhausting day of car shopping in Orcahrd Park. I had a positive experience at the Chevy dealership and the Subaru dealership down there (shout out to John Camp at WestHerr Chevy) but just could not find a Chevy, Kia, or Subaru that I liked at my price point. Disappointed I stopped at an opposing dealership next door where I received bottom-of-the-barrel service.
Needless to say, I was pretty worn out and ready to give in for the day, but, WestHerr Toyota Williamsville is literally on my way home so I said to myself "What the xxx, let's check it out." Thank goodness I did.
I was greeted by a very kind receptionist who asked what I needed and I told her what I was looking for. She placed a call over the PA to ask for the nearest available sales rep. That's when I met Mr. Anthony Pupo. Anthony was a distinct pleasure to work with the second I met him.
I told him my needs: I wanted to lease a car for 200 dollars a month, zero down but my trade, decently fuel efficient, safe, and reliable.
Anthony clearly new exactly what I was looking for. He walked me back to check out a Toyota Corolla LE. It was love at first sight. The car fit all my criteria, and then some. The backup camera, the sound system, and bluetooth capability were all cherries on top of the sundae. Our test drive confirmed what my eyes saw, it was the perfect vehicle for me. But, as Anthony ran me through all the features, my brain immediately said "There's no way we'll be able to get the terms you want." So we got back to the dealership and Anthony went to the office to run the numbers. I sat there expecting some bad news.
It wasn't more than 10 minutes later that Anthony came strolling back over to his desk where I was seated.
"Hey, hey, hey, we got you a car," he exclaimed.
Then he put the offer sheet down in front me. $200.04 per month. $0 down except for my trade. No co-signer necessary (as a college graduate, that was a big deal).
After a picked my jaw up off the ground, I asked him if he was serious. Indeed he was.
From there (obviously I accepted the offer and was ready to drive the car off the lot) I was introduced to one of the sales managers who offered me an array of different options for additional coverage on the vehicle (scratch and dent insurance, anti-theft, tire protection, etc.). I was definitely interested in the scratch and dent because I know that things happen to cars, despite our best efforts. Unfortunately, the original price he quoted me to add on this feature pushed it just out of my price range. I expressed that, and sensing that I was being sincere, the manager (I wish I could remember his name. Matt Sims, maybe?) unleashed a fury of key strokes on his computer and presented me a new offer: $210.04 with the scratch protection. I was over the moon at this point.
From there, I was brought back to Anthony, who walked me through all the papers to sign and initial, and informed me that between my trade and college grad discounts, my tax, title, first payment, and registration fees were all covered. A true sign-and-drive. I could not believe it.
Anthony followed up with me immediately the next day to make sure I still loved my car, and checks in every so often just to make sure everything is ok. Not only that, he always asks about my girlfriend and family (my sister recently leased through WestHerr Ford). And, the dealership even sent me a referral check for my sister, despite her not going through Toyota.
It's been just shy of six months with my vehicle and I still receive outstanding service from Anthony and the staff at WestHerr Toyota, and the service I received at other WestHerr locations was top notch. Rather than just talk the talk, Anthony and everybody at WestHerr walk the walk. If you're looking for a Toyota or Scion go see Anthony Pupo in Williamsville, and tell him Alex sent you.
If a Toyota isn't your cup of tea, try any of the WestHerr dealerships. They will work their behinds off to make sure you get what you need, not what they want to sell you.
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