"Horrible customer service"
I purchased a new vehicle off the lot. One there higher end trucks. I only got one key for the vehicle the other key was supposed to be mailed to me like we agreed. A month goes by still nothing I email them about the key they contact me saying I would have to go to the dealership and get one made. Had I not contacted them they would of never did anything. So for the Inconvienence I get offered a pathetic oil change when it costs $30 in gas just to go there. So I hope they don't treat all there customers like this. I'll never go there again!!!!
"Thank you Mike"
Had a great experience with Mike Uschold. No pressure but informative. Was able to drive out with my new Toyota Corolla the same day. I highly recommend Mike and West Herr.
I highly recommend this dealership, and it is only by chance that we bought our car elsewhere. (Looking for highly specific used vehicle and in a hurry, as it turned out.) From the bright, well-organized, clean showroom to the friendly and efficient staff, our experience at West Herr Toyota of Williamsville was great. In particular, our experience with George Cannon was outstanding. He was smart, knowledgeable, honest, and articulate. We never felt pressure of any kind--pressure is a complete turnoff for me in a car sales situation--and George was endlessly patient in trying to answer all our questions and search for vehicles, driving us to a different lot and even fetching a car from a distant lot. We would have been very happy to do business with George and this dealership, and we would recommend West Herr Toyota of Williamsville (and George Cannon) to friends.