West Hills Chrysler Jeep Dodge

Service department has improved dramatically from the last time I was there. Service was done on time. When I tried to make an appointment in August for an oil change, they were 3 weeks out so I went els last time I was there. Service was done on time. When I tried to make an appointment in August for an oil change, they were 3 weeks out so I went elsewhere as we had a trip scheduled. This time I called on Saturday and scheduled for the following Tuesday. Thanks More

Great service and and an excellent service advisor. Best experience I have had! The advisor was very professional Best experience I have had! The advisor was very professional More

All the employees, especially Colin are very helpful & courteous. All my concerns were addressed. Thank you! courteous. All my concerns were addressed. Thank you! More

Alexander was superb, kept me informed like a pro, very professional and knew his job. professional and knew his job. More

Mackenzie was very helpful and knowledgeable. Thank you for taking care of my Pacifica in the time you estimated. Thank you for taking care of my Pacifica in the time you estimated. More

Great experience. 2nd time purchasing from the dealership and would recommend to anyone. Good experience at the service department 2nd time purchasing from the dealership and would recommend to anyone. Good experience at the service department More

I will not be returning to this dealership. We had a scheduled appointment for over a month only to drop the car off and not have it looked at for about 3 to 4 days before they even started any We had a scheduled appointment for over a month only to drop the car off and not have it looked at for about 3 to 4 days before they even started any work. Of course, this was a huge inconvenience to wait for them to get their schedule right. Then, when they started looking at the vehicle, they opened up the Engine air filter compartment and found a rodent had brought about 20 pretzels into the space. They called us and said it would be $130 to clean. We rejected that saying we would do it ourselves. They put the engine air filter back in and buttoned up the system, then went on to do the repair that we originally brought the car in for. Four days later, the repair to an axle seal was finally complete. They had the vehicle with them for well over a week to do a repair on an issue that required no time to diagnose since we told them it was the issue when the appointment was scheduled. The most frustrating part of this visit was that when we got the vehicle home it took us about two minutes to get into the engine air filter compartment and about 45 seconds to clean it out. I cannot believe that anyone would have put it back together and not reached in there and grabbed three handfuls of pretzels and then put it back together. You will no longer have our business! More

Mackenzie is very nice to me and doing great the mechanic to my Jeep .Thank to all of you .Great job !👍 to my Jeep .Thank to all of you .Great job !👍 More

I can’t say enough about the service I just received on my Ram3500. TC worked her magic to get me in sooner so I could get the recalls repaired on the truck and Colin was extremely helpful. His customer s my Ram3500. TC worked her magic to get me in sooner so I could get the recalls repaired on the truck and Colin was extremely helpful. His customer service and communication skills are top-notch! I just want to thank everybody who helped me get through this. More

The people who work for West Hills are very courteous and they do their best to take care of your vehicle and a good period of time they do their best to take care of your vehicle and a good period of time More