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West Hills Mazda

Bremerton, WA

Overview
Reviews
4.9
246 Reviews
Call Dealership (360) 616-3279
View Awards

1000 Oyster Bay Ave S,

Bremerton, WA

98312

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Showing 246 reviews

August 24, 2024

Far too expensive at thier service department. $477 for a key fob replacement. They appear to be taking advantage just because they can. That such a simple device is so expensive is infuriating. More

by Cdehart0704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Thibodeau
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February 24, 2024

Nice lady. Knowledge is great. Very helpful. Clean place. Jennifer was all those things. Hope she goes far. And you should go to college. Thanks b More

by Kenitograham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer in service
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Feb 26, 2024 -

West Hills Mazda responded

We're delighted to know that Jennifer provided you with great service at West Hills Mazda. We appreciate your kind words and will pass them along!

January 11, 2024

Service department was great and Brian was helpful and wonderful could not have asked for more More

by lindagunion3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in service
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Jan 11, 2024 -

West Hills Mazda responded

We are thrilled to see that Brian and the team took care of all of your service needs. It was our pleasure to assist you here at West Hills Mazda!

January 10, 2024

Brian in the service department was very friendly and knowledgeable. Every person I encountered during my visit was professional and concerned for my well-being. More

by jcben111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brase
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Jan 10, 2024 -

West Hills Mazda responded

Hey there, Ben! It's great to know that Brian and the rest of our team at West Hills Mazda were able to provide you with such a positive experience. We're always here for your automotive needs. Safe travels!

December 08, 2023

Cole in the service department was quick, friendly and helpful. He thoroughly explained my options and listened to my concerns. More

by Scherrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole in service
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Dec 08, 2023 -

West Hills Mazda responded

We're glad to know that Cole from our service department at West Hills Mazda was able to assist you efficiently and attentively. Thanks for sharing your experience!

November 15, 2023

They made us very comfortable while we waited for our car with free tea coupons and finished in a timely manner. We loved the free car wash coupons! More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
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Nov 16, 2023 -

West Hills Mazda responded

Judy, we're glad to know you enjoyed the amenities at West Hills Mazda while waiting for your car. We hope those free tea and car wash coupons added a little extra joy to your day!

October 13, 2023

Great communication, service, consideration, and attention to detail. Definitely will continue to be a customer. Great customer service. Thanks Brian. More

by tboomerboy
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Oct 13, 2023 -

West Hills Mazda responded

We're delighted to know that you had a positive experience with Brian and our team at West Hills Mazda. Your continued support means the world to us! Thank you for your kind words about our service and communication.

October 13, 2023

I always have a great experience at West Hills! The team are always professional and friendly, and they take excellent care of my cars! More

by muskrat92375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hull
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Oct 13, 2023 -

West Hills Mazda responded

We're so glad to know you've consistently had great experiences with us at West Hills Mazda! Our team always aims for professionalism and friendliness. Thanks for trusting us with your cars—we appreciate it!

October 07, 2023

Good overall service. Would have thought that the new filter authorization would have been a standard item for a three (3) year 15,000 mile service. More

by gcgraff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hull
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Oct 09, 2023 -

West Hills Mazda responded

Thanks for your feedback - we're glad to know you had a good experience overall at West Hills Mazda. We'll also take note of your comment about the filter authorization - please reach out if you need assistance with anything else!

August 16, 2023

Cole is always cheerful and helpful. He rightly recommended I add a brake fluid replacement (?) when I had the tires rotated, oil changed, and rear brake pads replaced. The mechanics wer More

by Mari
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole - service dept
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Aug 17, 2023 -

West Hills Mazda responded

Mari, we're glad to know Cole and our team at West Hills Mazda were able to provide you with a speedy and efficient service. Thanks for trusting us with your vehicle's needs!

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