Reason for Visit: Sales
I recommend this dealer: No
My Review of West Houston Infiniti:
I bought an FX35 from this dealer. The only one they had with the other options I wanted, was one with a bug deflector. When I removed the bug deflector, I found that it had worn the paint down. The dealer refused to fix it. When I asked Infiniti to do something about it, the dealer lied to Infiniti saying that I had scratched the vehicle.
I was also told that I could cancel my extended warranty without any penalty as long as it was prior to the end of the standard warranty. This was not true and when I did request the cancelation, the dealer has not responded or cancelled the warranty.
I have also had problems getting the service department to fix problems with the vehicle. One was a rattling that was eventually fixed, the other was a problem with the cd player that has not been fixed.
Was this review helpful to you? Yes | No