I purchased a new Camry for my wife a couple months ago including the trade in of another vehicle. The salesperson, Orestes, was very polite and out-going and expedited the transition in a timely manner. I would request him on any future purchases. Jon Sacher, in the Service Dept. treated me as family and was very professional. I was never left without knowing the status or readiness of my car. The dealership was always clean and employees very prepared to accept visitors in a courteous manner.

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Some history first:
Had been to this dealer a couple of months ago looking at possibly buying a new 2012 Camry LE for my wife. She had bought her two previous Camry LEs new from Homestead Toyota but we thought that we would give West Kendall Toyota a try because they are just around the corner from us. Spoke with a fellow there named Thomas, and after suffering through a lot of wasted time dancing around what we were actually asking for, we finally were given their best out the door price for the model we wanted. The price seemed a bit high for us so we decided to go elsewhere and check other options. He didn't want to let us go and asked if we might be interested in a certified used Camry but at that point we were done and just wanted to leave.
We actually ended up buying a used 2011 Camry LE from Spitzer Dodge later that same week and remain quite satisfied with our purchase experience from them.

Recently:
I have recently been looking for a used Corolla for one of my sons and decided to use the internet so as to try and avoid the dancing that drives me out the door at most dealerships. I made several inquiries and received many responses to my request which was the same as sent to the various dealers as follows: How much for this car for cash (no financing required) including all fees, tax, title, transfer, new tag, yada yada yada with no surprises out the door ?
Most of the responses neglected to answer my price request directly. They either wanted me to go to their dealership for a test drive or wanted my phone number and/or to call them directly. As previously stated, I'm fed up with the dancing and was not about to go anywhere for a test drive or to visit their dealership before I had a price and had an idea of what I was really looking at.
However, I did get a response from Orlo at West Kendall Toyota that actually gave me a price that appeared reasonable for a used 2011 Corolla LE as listed. After a couple of emails I again went to West Kendall Toyota, met with Orlo, confirmed the price, confirmed the vehicle, then went for a test drive. I decided to purchase the car and we sat down to do business. Got everything on paper in front of me (including the total price as agreed upon) and signed the paper. Orlo asked me about payment and as previously agreed, I offered an instant $5,000.xx down payment by credit card and would bring a cashier's check for the balance the following day. Orlo went to run my credit card and took the paper work.
Done deal, I thought, and was quite pleased that Orlo had been very straight forward and answered any questions that I had without all the dancing.
Several minutes later he comes back and says they don't want to do the deal unless I pay another additional $600.xx fee. Well, I'm sure that you can imagine how I felt. Deceived might be a way to describe the feeling. I didn't know who or why they thought that they could squeeze more money out of me. I thought the deal was final. I guess they just didn't want this guy's cash. That was it for me. At this point I got up and left. I called the credit card folks when I got home to make sure that my card didn't get charged. This dealer is not trustworthy. Be forewarned.

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I went to West Kendall Toyota to buy a Toyota Tundra and trade in my Lexus. First of all you need to know something about me. My lexus is 2010. Fully loaded. Vossen Wheels and has NEVER and i repeat NEVERRRRRR mistreated. Never been driven in the rain. I have never speed or rev up my car. Its my baby. 5000 miles i think that says enough. I have never open my windows. Car its shiner that new. When i went there i specified that my car wasn't going to be driven without my authorization and i need to be inside the car. Blue book value of my car is 33000. They offer me 26 HAHAHA. like i didn't know what i had. Im so close to buy this truck when i noticed my car was gone. I was shocked. The GM has taken my car for a test drive. next thing i see its my car been treated like a racing car. windows down. and cornering like its a drifting car.

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After calling prior to my arrival at Kendall Toyota to inquire about a specific car, the individual checked and double checked that the car was on the lot. An hour later, upon arrival to Kendall Toyota, the sales rep gave me the run around that the car was not on the lot but could be there in several hours. Subsequently, I went to its sister dealership - West Kendall Toyota - after calling to confirm the car was on the lot, but I happened to get the same results. At least these two dealers are consistent. I highly recommend that no one shop at these two Toyota dealerships. Unprofessional business practices!!!

Jon

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