Westbrook Toyota

Westbrook Toyota
80 Flat Rock Place
Westbrook, Connecticut 06498
(860) 388-6991

Manufacturers: Toyota, Scion

Most Reviewed Employees
Scott Kirby Scott Kirby
Sales Consultant
Mark Tigner Mark Tigner
Service Manager
Deb Novack Deb Novack
Sales Consultant
Stacey Coleman Stacey Coleman
Sales Consultant
Mark Picard Mark Picard
Manager
Kalani Lopa Kalani Lopa
Internet Manager
Della Hamberg Della Hamberg
Sales Consultant
Mark Gelinas Mark Gelinas
Service Advisor
Cheryl Fleischer Cheryl Fleischer
Service Advisor
Jean Hall Jean Hall
Service Advisor
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
35 Reviews
Westbrook Toyota

Overall Score: 5 Star Rating4.8



About Westbrook Toyota
Certified: Westbrook Toyota
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Westbrook Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Westbrook Toyota
The ALL NEW Westbrook Toyota is conveniently located at EXIT 65 Off I-95. Our brand new, state-of-the-art "green" facility is the ONLY Toyota LEED-certified building in CT! Efficient LED lighting, drought resistant plantings, and the use of recycled materials in construction allows Westbrook Toyota to save energy and limit CO2 emissions...and that's good for the planet! Visit and you'll understand the difference a building - and a company philosophy - can make in your next car-buying experience. It’s about our promise to deliver outstanding sales, service, selection & customer satisfaction every day! And from our climate controlled service drive to our No Appointment Necessary Express Maintenance, at Westbrook Toyota you get it all!


alicemadani
5/19/2012 5:05:37 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Christina Mitchell

My Review of Westbrook Toyota:
I was in a bind-I needed a car quick and I didn't have a lot of time to test drive a lot of different cars or spend a lot of time bargain shopping but that didn't matter as I knew what I wanted and what I could afford and Christina Mitchell was able to listen, accommodate and efficiently provide us with what we needed. We appreciate her straightforward, honest, accommodating and friendly style and I am so happy with my 2012 Camry. It was a great price and it even delivered to my work for use right away! I am so thankful for Christine's help and Toyota's quality of cars. Thank you Christina and Westbrook Toyota.

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mjc_f@yahoo.com
5/9/2012 7:13:11 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jean Hall, Deb Novack, Mark Tigner

My Review of Westbrook Toyota:
I have spent many days at Westbrook Toyota, as I put a lot of miles in my Sienna.
Most visits I have my 3 yr. old son with me. I also bought my last 2 cars from Deb Novack, who is just wonderful to work with. I cannot express enough how enjoyable my experiences are at Westbrook Toyota because of Jean Hall and Mark Tigner's helpfulness. The environment in the waiting area is relaxing, they have a clean and partially separate kids area for my son to play in, the bathrooms are clean, and every staff person who walks by or I encounter is friendly and helpful. The te always seems to be working together to get my car done quickly and accurately. I would, and do, recommend this dealership - and especially the service department - to everyone I know.

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abooth
5/8/2012 3:36:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Picard

My Review of Westbrook Toyota:
A few months ago my husband and I were looking to buy a new but affordable small car. Our decision came down to either the Toyota Corolla or the Hyundai Elantra. We started our car buying journey at Westbrook Toyota and were working with Mark Picard. Mark was incredibly knowledgeable not only about Toyota's cars but the competitor's cars as well. He was very friendly, easy-going, and overall a pleasure to work with. Our next stop was at a Hyundai dealership in central CT. The facility/salesman at the Hyundai dealership were so awful we went straight back to Westbrook Toyota and bought the Corolla from Mark, without hesitation. We have had our Corolla now for about 10 months and absolutely love it! If you are looking for an affordable, dependable car...look no further. Make sure your first stop is Westbrook Toyota. You will not be disappointed!

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Bruce Sjovall
4/29/2012 9:13:23 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Stacey Coleman

My Review of Westbrook Toyota:
Stacey is a very good sales person. She listen and works very hard for the customer needs and does Not try to push unwanted items.

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Katwuman
4/24/2012 5:27:55 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Stacey Coleman

My Review of Westbrook Toyota:
Westbrook Toyota will be a dealership that I absolutely recommend to anyone looking for a new car. Everyone that we came in contact with was friendly and very helpful.

Stacey was an absolute joy to work with while purchasing my son his first car, a Scion XB Limited Edition ( a very COOL car). She went out of her way to make sure that we felt completely comfortable with our purchase. I would like to personally thank her for her service and I will be sure to refer anyone to her and Westbrook Toyota.

I hope that we continue to have this kind of relationship with this dealer as we plan to do future business with them for maintenance on our vehicle.

Thank you Stacey and Dorene!

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sbflnc
4/20/2012 6:14:21 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Tigner

My Review of Westbrook Toyota:
The service department at Lorenson Toyota in Westbrook, CT is beyond compare. Everyone is kind, friendly and accommodating. Everything is so pleasant, including the waiting area and the predicted time of service, which is always accurate, and often less than predicted. My schedule is hectic, and their hours are also accommodating. Most importantly, I trust them. I wouldn't buy a car anywhere else!

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JYearing
4/12/2012 12:40:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Stacey Coleman

My Review of Westbrook Toyota:
I leased my first Prius at this dealership and returned when it was time for another.I returned because of the excellent service I recieved.Stacey lived up to my expectations in being my sales representative based on my prior experience.It was a very pleasant experience enhanced by the new showroom and new customer facilities.I will come back again when it is time for another lease.
Jeff yearing

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connellr2012
4/5/2012 9:07:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Kirby

My Review of Westbrook Toyota:
Despite being a Toyota employee, Scott gave us the sense he was our advocate in the negotiation process. We did not get everything we wanted, but Scott gave us a sense we got a fair deal. I would buy a 2nd car from Scott and this dealer.

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Jblais
4/2/2012 9:08:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Stacey Coleman, Mark Picard

My Review of Westbrook Toyota:
I had a great experience purchasing my new Highlander at Westbrook Toyota. I consider myself to have high expectations when making a purchase of that size. And my expectations we met and exceeded. Our sales representative Stacey Coleman stayed late on a Saturday to take our family for a test drive. Throughout the sales process she stayed in contact without being too pushy or aggressive. When it came time to put the numbers together we agreed to a fair price. Then a very friendly and knowledgable finance professional Mark Picard helped us through the purchase process. Not only will I return to purchase my next vehicle, but would recommend others do the same. Purchasing a new vehicle can be a stressful process. Especially with a 7month and 4year old in tow. Both Stacey and mark made our experience a good one.
Thank you!

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stevenoyes
4/2/2012 5:45:20 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Della Hamberg

My Review of Westbrook Toyota:
My wife and I went to the dealership just to have a look at the Prius. We really weren't looking to buy and go through all the sales pitch and bickering we have experienced in the past. Della approached us and introduced herself. We were so pleasently surprised with her sales approach of "no pressure", take your time, can I answer any questions for you. As a result of her professional and refeshing approach to car sales, and a fantastic product we bought a new Prius and drove it home that night.

There is no doubt that if we decide to replace our second car we will return to Westbrook Toyota and work with Della.

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Reviews 11-20 >>