Westbury Jeep/Chrysler

Reason for Visit: Service

I recommend this dealer: No

My Review of Westbury Jeep/Chrysler:
Service, is probably the most important thing to ensure repeat business, once you own a car, how you're treated when something goes wrong with your new car has a huge influence on whether or not you'll buy another car of the same make.

Westbury Jeep's service department is filled with "Automotive Technicians", sadly, there's not a mechanic in the building. If a problem does not show as a trouble code when they plug in the computer, they are almost completely unable to find a problem.

My Liberty made a noise while in 4-wheel drive that sounded like it had snow chains on the tires. It made it consistently, and it made it loudly. People on the street turned to look when I drove in 4-wheel drive.

Incredibly, the technicians couldn't hear it, even after claiming to have road tested the car twice. When I told them that this was impossible, and they neede to have their hearing checked, I was told the service manager would road test the car with me when I came to pick it up.

He was unaware of this when I asked for him. But he did send out a technician with me, and sure enough, the second he put the car in 4-wheel drive, it made an unmissable noise. He agreed that it was noisy as hell and couldn't understand how it had been missed.

Then even after leaving six messages for Frank Shanley, my service adviser, I heard nothing from them until a week later, at 9:45 at night, when they called to ask if I was going to be dropping off my loaner car tonight.

When I tole them that I hadn't planned to, since nobody ever told me that my car was ready, well they didn't know what to say.

This has been typical of EVERY time that I have had to bring my car in for warranty service.

Next time I'll buy a Toyota.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Westbury Jeep/Chrysler:
terrible terrible terrible James the evening service manager has very poor customer service skills after waiting 2 hours with 2 small children and telling him what part I needed and telling him to make sure he has it before I sit and wait. 2 hours later he tells me he does not have the part and was nasty and told me to leave.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Westbury Jeep/Chrysler:
I have had to bring our Grand Cherokee to the Westbury Service department countless times, the majority have been due to a defective transmission that CANNOT BE FIXED!!! All this has been under warranty but it is the inconvenience and frustration of having to deal with this rude and horribly managed Service Department that have caused our headaches. Just try calling on the phone. Guaranteed you will have a twenty minute call, 18 of which you will spend on hold (or getting disconnected). If you do get someone, they are rude, clueless or both. We even have had the experience of getting assigned multiple service reps/managers who get fired while our car is there and no one to handle our questions. The loaner cars are hit and miss - generally a miss. Broken horn, cracked windows, missing spares, garbage piled in the back. I could really go on and on. The thing is, if you go in for one simple repair, you might not experience these issues. But have a problem that is anything major and you too will experience the extreme frustration that we have had. We are actually in the process of bringing them to court because they keep returning our car with the same problem(and we are not litigious people). We are just at ropes end and can no longer deal with the incompetence. Please avoid them at all cost!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Westbury Jeep/Chrysler:
I brought my Jeep (that I purchased at Westbury) in for warranty repairs and a recall notice. Shortly after being directed into Mr. Vassallo's office, I was pressured into purchasing Service Plan &quot;D.&quot; When I was asked what services were included with Service Plan D, it sounded reasonable. However, when I went to pick up my Jeep, some of the warranty repairs were not completed and the bill was over $1,400.00!!! No one was available to explain the charges and why some of the items that Mr. Vassallo stated were included in Service Plan D, were not performed. Upon getting home, I discovered that I was billed for warranty repairs that were NOT performed because the parts were out of stock! Mr. Vassallo was very uncooperative when I finally tracked him down the next day. I wrote a letter to Joel Sporn (owner) and subsequently received a check for the improper billing of the warranty repairs. However, the out of stock parts &quot;NEVER&quot; came in and I wound up bringing my Jeep to East Hills Chrysler Jeep for the warranty repairs that should have been performed by Westbury Jeep. Needless to say, I will NOT be purchasing a vehicle from Joel Sporn's dealership again!!!<br><br>Mr. Sporn, I've been waiting to be &quot;SATISFIED&quot; since my last service visit. Did those liftgate struts ever come in???<br><br>Although the NYC Jeep Jamboree at the 2004 New York Auto Show was a great effort by DaimlerChrysler to get people to try their Jeeps, its just a shame that they couldn't put the same time and effort into dealer service. If Mr. Sporn's dealership is a &quot;5 STAR&quot; dealership, I would hate to patronize one of DaimlerChrysler's dealerships that rated a &quot;1 STAR!!!&quot;<br><br> I wrote a letter to DaimlerChrysler detailing my experiences at Mr. Sporn's dealership. Unfortunately, they were indifferent as to what transpired at Westbury Jeep. Since I purchased my Jeep, a few of the other DaimlerChrysler dealerships in my area have CLOSED. If DaimlerChrysler is content to allow Mr. Sporn and others of his ilk, to poison customer relations, they shouldn't be surprised in the future if their current customers shop at other manufacturers. I guess Mr. Sporn learned these types of business practices when he was an American Motors / Jeep dealer. I guess he's trying to put DaimlerChrysler out of business as well!<br><br>I think I'll try either Infiniti or Acura when I purchase my next vehicle.

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