Westbury Toyota

Reason for Visit: Sales

I recommend this dealer: No

My Review of Westbury Toyota:
I was searching for the best price on a '08 Highlander and this dealer was one of my stops. His price came in higher than any other so I was not considering buying from them. I received a call from my salesman and explained that I received a lower price elsewhere and he said if he can get his manager to sell for 1,000 less than my lowest offer would I buy from him. I of course said yes. I went in and he filled out the paperwork, called my insurance compny and explained to me that I would drive it home. Everything was done except for my signing on the dotted line and it was at that point the manager came out and said he could not sell to me at that price.

The old bait and switch. The oldest game in the book.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Westbury Toyota:
I did not buy my car from this dealer but when I went back to my original dealer (Millenium) for service I was given the run around. I found Westbury Toyota's service department extremely customer friendly and orginized to make the service customer's life much easier. Although I was not as happy with Westbury's sales facility and staff when I visit that location my next Toyota purchase will be from Westbury due to their excellent service department.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Westbury Toyota:
I searched the internet for dealers in my area and went to several . Westbury blew everyone away .Their response to my net inquiry was immediate. Miguel Miranda made me feel like i was talking to a life long friend. The showroom was large and immaculate. The inventory was abundant, and they met my best price. My wife and brother in law both purchased autos, a V6 Camry LE and a V6 AWD Highlander. I highly reccomend Westbury Toyota and especially Miguel Miranda.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Westbury Toyota:
This is a very slick operation. I get the impression they do a volume business by the way the customer gets an assembly line type of treatment. I was quoted a price on a car, and gave a deposit. It took several days for them to get the car, and when I was called, they tried to switch me on the color (turns out I had selected a very popular color which was in great demand). When I refused to take the other color, they told me the interest rate on the financing had gone up considerably (I had originally been told it was locked in with the deposit, but because he did not have the car in stock and there was no VIN, he weaseled out of the deal - slick, like I said). I am sure he got more for the car I ordered and he was trying to pawn off a less popular color on me. I had to practically threaten to sue to get my deposit back because they played all kinds of games with that and strung me along for weeks. Judge for yourself whether this is the kind of dealership you want to do business with. I did not.

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