I began by using the USAA Auto Buying service, which listed Wespointe as a "Certified Dealer." I called ahead of time, and was told that the vehicle I was most interested in was on the lot. When I arrived, it was supposedly "traded" the day before I got there...ironic since I called around 6 pm, and arrived at 8:30 am the next morning.
Once I arrived, I was taken on a test drive...that went smoothly enough. Upon return, the games began. The salesman began a series of back and forth trips to "one of the owners" wherein they tried to completely low-ball me on my trade; I'd done my research, as well as talking to professionals that know their vehicles/values. Then the pricing game began, which used what I call "circular math" to return the price right back to the MSRP, which was $2000 above their "internet sale price," let alone without the USAA guaranteed discount.
The salesman repeatedly used scratch paper, with nothing clearly delineated as to what amounts referred to what. They had me fill out a credit report...despite me arriving with a pre-approved loan from my credit union..."due to the Patriot act, to verify identity" as I was told. That's incorrect as I found out later...a blatant lie.
Finally, they tried a last pressure tactic, upon which I left the dealership and headed across town to a different dealer.
The experience from start to finish was exactly the opposite! All amounts were PRINTED by computer, with all amounts clearly identified. When we discussed my trade value, they showed me several sources to back up what they offered, and then they legitimately offered a bit over value to help us reach a deal. The USAA discount was very clearly identified, as were Veteran's Day Discount and other incentives. NO CREDIT REPORT WAS EVER REQUIRED TO "VERIFY MY IDENTITY UNDER THE PATRIOT ACT." I specifically asked the second dealer about that, and they clearly stated that was a blatant lie...not to mention a privacy violation. The new car sales manager came INTO the office with my salesperson and I rather than the "let me go check" games that Westpointe played.
I've reported the offending dealer to USAA, and praised the legitimate dealer to them as well. I'm a very realistic yet informed consumer, but I won't tolerate misuse of Veterans, let alone other customers as well. I'll also be contacting Chrysler regarding this matter as well.
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