Over a 3 day period, Barry (manager) called us with 4 separate offers. Each offer coming closer to what we'd originally said we could pay. After we came in for a second visit, Barry (MANAGER) WROTE DOWN the price we wanted to pay on a business card. We agreed and began the Check Out process. Next, we moved to the finance department.
We told Darold (finance) to put the car and the insurance in my wife's name, he put them both in my name. When we pointed out the mistake, he was not happy. Grunting and grumping through another series of pages to type. Everything continued, we signed and initialed multiple sheets. We accepted an additional $5 a month fee for GAP insurance and as I stretched my neck around the screen, I saw the price we were paying was NOT what Barry (manager) had agreed. I pulled out my business card Barry (manager) gave me a few hours ago, and Darold (finance) said that wasn't accurate. Darold (finance) called Barry (manager) and Barry said we could NOT have the car for the price we'd agreed. If we wanted it we had to pay an extra $15 a month. When we asked if we could speak to Barry (manager) personally about this, we were told "No, he is done talking to you." I told Darold (finance) we did not want the vehicle and to shred the paperwork, to which Darold (finance) responded "Thank you for wasting my time." I asked if I could have the name of Barry's (manager) and Darold (finance) told me, "He is the manager."
The following day, I called Nick Monk (general manager) explain the situation to him. He talks to Barry and Darold and calls me back. Mr. Monk explains that I was very rude to his staff and they would sell me the vehicle even if I wanted it.
However, our Saleman TOM was AMAZING! I hope for Tom's sake, he quits his job and stops for for unethical, lying dolts.
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Barry (used car manager) Darold (finance) Nick (general manager)