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Whitten Brothers of Richmond Jeep Chrysler Dodge Ram - Service Center
Richmond, VA
66 Reviews
66 Reviews of Whitten Brothers of Richmond Jeep Chrysler Dodge Ram - Service Center
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October 05, 2023
We are from New York driving an RV towing a Jeep Cherokee. Our travels took us to Richmond, VA. The day after arrival our Jeep developed problems that couldn’t be totally fixed with a battery jump Cherokee. Our travels took us to Richmond, VA. The day after arrival our Jeep developed problems that couldn’t be totally fixed with a battery jump. A gentlemen at our campground recommended the Whitten Brothers Jeep/Chrysler Dealership. Excellent advice as it turned out! We called immediately and the live voice of Ash answered the phone. She recommended coming right in and someone would look at it. We couldn’t be happier with the service and attention we received from Tracy and Brent in the Maintenance Department. As busy as they were they were able to work us in with the possibility of having to leave it for a couple of days. That’s when Margaret stepped in from the Sales Department to help us in case we needed a rental car. As it turned out Brent discovered the problem and it was fixed and we were able to be on our way! We sincerely appreciate the efficiency, friendliness and support we received from all the personnel we encountered at Whitten Brothers. How fortunate your area is to have such an amazing business in the Richmond area. Many many thanks to Whitten Brothers…..YOU ROCK!!! More
by Mulveys
Employees Worked With
Other Employees :
Ash, reception and Brent, maintenance
Helpful July 18, 2023
Had a recall last month they took care of one without ordering part. Returned for wiper relay to be put on. I have sat here since 1:00 it is now 4:45. This appt was made last month.SMH NoW they are telli ordering part. Returned for wiper relay to be put on. I have sat here since 1:00 it is now 4:45. This appt was made last month.SMH NoW they are telling relay recall doesn't work. Wipers were working fine before bringing it in. Don't bring your recall responses here. More
by Aakep1kept1too
March 23, 2022
Very poor service. I was ignored for 25 minutes leaning on my cane while the Service department ignored me and continued to take care of everyone that arrived after me. I was ignored for 25 minutes leaning on my cane while the Service department ignored me and continued to take care of everyone that arrived after me. I'll never go there again. Horrible service! More
by Dsturtz
January 19, 2022
2017 RAM 2500 Tradesman - 6.7 CumminsThe staff worked 2017 RAM 2500 Tradesman - 6.7 Cummins The staff worked with me to get the parts i needed and install them quickly and professionally fix my issue. Ja 2017 RAM 2500 Tradesman - 6.7 Cummins The staff worked with me to get the parts i needed and install them quickly and professionally fix my issue. Jason, the service manager, was excellent to work with and made sure everything was done to plan and kept me in the loop. Will be returning here for regular service in the future. More
by mrgore212
Employees Worked With
November 19, 2020
Beware service manager is awful was told they couldn't fix my 2019 ram truck at this time there was a software issue that was being worked on. This was late September Said i needed to call Chrysler get ca fix my 2019 ram truck at this time there was a software issue that was being worked on. This was late September Said i needed to call Chrysler get case number. I left to many messages to count for Jason (SERVICE MANAGER) to call never did until i spoke to Zach the owner. then he called that day and said he would call every week never has called. Got attorney he said even thought they told me it couldn't be fixed at this time I needed to take to another dealer for lemon law to apply. Well guess what after 2 months of believing them. I took it to Pearson Ram they fixed it right away. More
by tommybeasley54
Employees Worked With
April 20, 2020
2019 Caravan rear entertainment Talked with parts and Conner was big help with locating what I needed for the van. Conner talked with service manager and told me service did not want Talked with parts and Conner was big help with locating what I needed for the van. Conner talked with service manager and told me service did not want to get involved on install of system that was not an accessory on van. My goodness it is a 2019 Dodge caravan and using the Dodge screen for the DVD player. More
by toolman60_99
Employees Worked With
Conner in parts
March 25, 2020
Excellent service Tracy in service kept me informed during the entire service with several updates and progress reports. Service was easy to schedule and the work excellent during the entire service with several updates and progress reports. Service was easy to schedule and the work excellent More
by Rswander
March 21, 2020
Fantastic service department My service advisor, Tracey Boone, is awesome. She makes sure my vehicle is ready for pick-up on time and keeps me apprised of the status of the work My service advisor, Tracey Boone, is awesome. She makes sure my vehicle is ready for pick-up on time and keeps me apprised of the status of the work as needed. The loaner cars are nice as well and they try to give a loaner that is similar to your vehicle. I purchased my 2019 Dodge Durango Blacktop from Trevon. The purchase experience was excellent and I HIGHLY recommend him as well. More
by Bully Momma
Employees Worked With
Tracey Boone, Trevon Gerideau
March 16, 2020
I reseaved a oil change and tire rotation. Great service I reseaved a oil change and tire rotation. Great service in a timely manner .The waiting area was very clean and organized .Thank you for the great I reseaved a oil change and tire rotation. Great service in a timely manner .The waiting area was very clean and organized .Thank you for the great service, I will continue to be a satisfied customer. More
by Wjoejazz
Employees Worked With
Service department.
March 01, 2020
They were very helpful moved my truck for me an even They were very helpful moved my truck for me an even touched base with me while I was waiting to see if I needed anything They were very helpful moved my truck for me an even touched base with me while I was waiting to see if I needed anything More
by vetwild
Employees Worked With
Adam
