Wickstrom Auto Group - Ford Lincoln Mercury

Wickstrom Auto Group - Ford Lincoln Mercury
600 W Northwest Hwy
Barrington, Illinois 60010
(847) 381-8851

Manufacturers: Ford, Lincoln, Mercury

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Twenty-Four Month Rating: 4.8/5
37 Reviews
Wickstrom Auto Group - Ford Lincoln Mercury

Overall Score: 5 Star Rating4.8



About Wickstrom Auto Group - Ford Lincoln Mercury
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billygne
3/20/2012 9:44:27 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brandon Chiero, Joe Frederick, Todd Prestage

My Review of Wickstrom Auto Group - Ford Lincoln Mercury:
What a pleasure!! I can only hope that my experience with Wickstrom is a sign that car dealerships are changing their old ways of doing business and are becoming more customer oriented and willing to listen to their customer. My experience began with Brandon on 3/16/2012 and he was patient, knowledgeable, and more than willing to answer our questions. We test drove two vehicles, and never once was I pressured to make a decision on the spot. Brandon follow-ed up with on Saturday, and on 3/19/2012 we returned to the dealership to review addtional options with Brandon. Again, no pressure to buy and he willingly answered my many questions. At the end of the day, partially because there was no pressure, we ended up purchasing a new Ford Taurus. The trade amount offered was fair, and even when Brandon got his manager Joe Frederick involved, it was only to introduce him to us and never once did Joe put any pressure on us. He did make himself available if we needed his help, but ultimately that was not required. When dealing with the numbers, Todd was able to get us a finance rate less than we had been able to find on our own, a nice way to complete a win/win situation for all.

In my many years of purchasing vehicles, I typically left the dealership feeling "dirty". When I left Wickstrom, I could not have felt better. Thanks to everyone on their staff.

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harrymyoung
11/24/2011 1:11:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Powell

My Review of Wickstrom Auto Group - Ford Lincoln Mercury:
I have been working with Wickstrom Ford for my car needs since 1996. For that entire time and throughout the organization, from sales and service to the owners, I have been treated professionally and fairly. Wickstrom has demonstrated a high level of ethics, personal involvement, service and tenacity in perfect balance to provide the vehicle and value that keeps me coming back. As a bonus, Wickstrom is highly involved in the community. Now my kids are grown and they are returning to Wickstrom with my encouragement…we refer to our salesman, Brian Powell as "our family car guy".. 'Nuf said!

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paintteacher@comcast.net
10/23/2011 10:20:16 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: markus

My Review of Wickstrom Auto Group - Ford Lincoln Mercury:
I have brought my navi in three times this year, tires, brakes, suspension, and now a tune up along with a fuel line flush. I have dealt with Markus from the beginning. I think he is fantastic at what he does. He looks to save me money without compromising quality. Always set me up with a loaner so I can get on with my day. He is helpful in so many ways and thats why I see him for my repairs and maintenance.

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spoiledgirl2@aol.com
9/29/2011 4:57:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jamie,Brandon,Todd

My Review of Wickstrom Auto Group - Ford Lincoln Mercury:
Went to Wickstrom after a HORRIBLE experience at another dealership. Jamie was WONDERFUL, she was so helpful and understanding of what I was looking for. I arrived 20 minutes early for my appointment with Jamie, who came in on her day off to accomodate my schedule. Brandon had the car I was looking at pulled up front and went over all the features of it and answered any questions I had about it until Jamie arrived.This was by far the most painless process I have been through. No crazy number games everything was done to the point and my payment was right where I needed it to be. I've had my new car almost a week and have NOTHING bad to say about it or my experience at Wickstrom. Recommending everyone to go to Wickstrom you won't regret it.

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pianomanz
8/18/2011 11:39:46 AM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Chrysler Service

My Review of Wickstrom Auto Group - Ford Lincoln Mercury:
My car is currently in now for the 8th time this summer for the AC. Multiple parts have been replaced, yet I still have the same problem about a week and half after I get it serviced repeatedly. I only bring the car back because it is on warranty. I was told that they understand my frustration. I asked the question "Have you had your car worked on 8 times for the same problem?" He answered, "No." Me, "Well, I guess you do not understand how I feel.

This whole experience has made me and my family think about what our next car purchase will be. If they can't figure out an AC problem, what will happen when something major happens?

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Response from: pianomanz
Added: 8/29/2011 7:41:20 PM
Service department admitted to some mistakes in my past visits and have told me the problem has been fixed. After a week so far so good. The Service Manager did give me some complimentary oil changes for the future for my trouble.

jk1919
3/9/2011 6:12:23 PM

Overall Score: 1 Star Rating   1.3  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Andy

My Review of Wickstrom Auto Group - Ford Lincoln Mercury:
Don't be fooled with how nice these guys treat you when you walk through the door. They are con-artists with one goal in mind...to basically screw you. Andy(sales mgr) lied to my face when discussing the deal that they proposed. He was very condescending as well. What a complete joke this dealership is. Word will get out that Wickstrom is not the place to buy a new car. I have many friends in the Barrington area who have inquired about this joint and they will now know to not even consider stepping foot into this den of thieves.

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jcl
1/4/2011 8:44:33 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: John Pencak

My Review of Wickstrom Auto Group - Ford Lincoln Mercury:
I love the drive up service without having to make an appointment and the extended service hours. When giving an estimate on length of time the service will take they always are finished before the estimated time. If I am going to wait for the car they always seem to try to get it out quicker than promised to reduce wait time. While price may be slightly more than the "quick" service shops, I feel that I can trust the mechanic's judgment and that I am not getting sold services that I do not need. Wickstrom would not be in business as long as they have without the great staff.

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Breitzman
1/2/2011 9:22:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Murphy, Brian Cook, Aaron, Ted, Pat, Eric, Tommy, John Penzack

My Review of Wickstrom Auto Group - Ford Lincoln Mercury:
Best dealer in the Northwest suburbs by far. As a local fleet manager for two different Village's, this dealer is the most effecient, friendly and reliable dealer i have had the pleasure to work with. They have very knowledgeable employees; from service writers, ASE technicians, experienced parts staff, sales team and most of the employees have been there over ten years plus. I would recommend this dealer to anyone looking to purchase or to have their vehicle serviced!

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kcrosthwaite
1/1/2011 10:17:37 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Glen Prestage

My Review of Wickstrom Auto Group - Ford Lincoln Mercury:
I have purchased and or leased over 30 cars for personal use and Wickstrom Auto Group is by far the most reputable and professioanal organization I have ever had the pleasure of dealing with. My sphere of experience includes American cars, Mercedes, BMW and Lexus.

Wickstrom offers a solution to your needs vs. selling you a car, and their service department is spectacular. When you do business with the Wickstrom Group you become part of the Wickstrom Family, a major unperpinning of their enormous success over the decades.


If anything, visit Wickstom an experience their professionalism and use that as a benchmark.

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oneguy13
12/29/2010 2:15:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Palazzo

My Review of Wickstrom Auto Group - Ford Lincoln Mercury:
I was greeted when I walked into the dealership, I was asked if I needed help i said I was just looking for now, then i was told if I need help to let them know. When I did need help every question I asked was answered honestly. It was the best experience i've ever had buying a car. There service department was as as friendly as could be. I have sent my wife there for service and was worried they might try to add additional items because she knows nothing about cars. They never tried to oversell her anything. I would never think about buying a car from anyone else. My salesman calls me occasionally to ask me how everything is going and never tries to get me to come in and purchase a new vehicle. Last the showroom and service department are very clean.

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