I was searching for a used vehicle and found a 2007 Cadillac avalible at WWB.
Contacted the pre owned department and was told the vehicle I was interested in had a buyer on it and was not avalible , by George Popa , price was $18,795.
Continued shopping elsewhere on line , the next day while searching the web I came across the Cadillac again and now the price has gone up to $20.899 so I throw a call to George Popa again and ask him what was going on with the truck, he tells me the buyer fell through , could not get the credit , and is now avalible again , doesn't know anything about the increased price , but said he thought it was incorrect and that if I wanted to I could put a deposit on it , this was a Thursday night January 8th, the next day he sends me over docs via email to sign and send back and then informs me that there is another deposit on the truck and being so whoever gets to the dealership first will get the first shot at the truck...told me to be there at 9:00am Saturday when they open, Now, I live on Long Island and it's an hour and a half drive so I was concerned about this and discussed this with George again, of course he reassured me it wouldn't be a problem. Saturday morning ,January 9th we all leave the house at 7 am to get there for the store opening as per his reccomendation..we arrive there and he says nothing about the other buyer, we check out the vehicle which has some issues , 3 broken outside door handles that are falling off the truck , a transmission fluid leak from the fluid cooler lines , dripping on the ground, an instrument cluster that says program cluster every time you start the truck , the low tire message was on all the tires were 10 psi low at 23psi, knowing you had a customer coming to buy this truck you would figure they would have at least aired up the tires, I was soon to find out that was the least of our problems that day....I was only made aware of one broken handle during our discussion , nothing else....we road tested the truck and returned to his office. He now gets out all the paperwork,
So I ask him "what is the real price of this Cadilliac"? , he goes on their web site and says its $20.899 so I asked him why...it went up $2k said they did a bunch of repair work during the reconditioning and they had to adjust the price up to cover it....so I question him and said you had it sold for $18,795
What was done to increase the price?
There were still repairs that needed to be done. So as per previously discussed , I asked him for the contact Internet price of $18,795, said he would take the offer to the manager and we waited....when he returned he told us that the $ 20,899 price was it and he would not adjust the price or fix any of the stated items??!! So we asked him to produce service order of the said repairs they performed to cause the increase and uneasily he got up to get it and was gone for a long long time.....George returns to the desk and tells us it was a Nys safety check (Inspection) and produces nothing for us to see.... The Manager sees he is sinking fast and comes strolling over and tells us that "we had to replace the battery and the instrument cluster which I knew because it was not programmed to the vehicle( program cluster message on startup) cause the dead battery burnt it out" ?
Just to give you guys out there a little background , I am an ASE CERTIFIED MASTER TECHNICIAN and have worked with General Motors products exclusively for the last 12 years . I have never seen this in service during my tenure , but the pre owned Manager assures me it's a common occurrence ....
and the next thing he says is WE HAVE THE SECOND DEPOSIT ON THE TRUCK AND WE HAVE TO WAIT UNTILL 12:00 pm for a client with the FIRST DEPOSIT ,that is coming from PA to look at it and if he doesn't buy it then we can!
And just prior to that he told us he doesn't take deposits on vehicles from out of state...its getting deep now.
So we discuss this with the manager , that we were misinformed by the dealer and we traveled 90minutes early this morning to get here to be first as per George Popa , and he said sorry but we can't sell u the truck ... Unless the other deal falls through, funny though they were ready to sell it to us at the higher price without hesitation , but being an informed shopper they decided to fabricate a whole mess of LIES to kill the sale.
We told the Manager it was bad business practices but he really dident care..By the way he is a new manager and doubt he will last long running the dept like this..... So we got a big jerk around by them , wasted half a Saturday and left disappointed ..
Then I get this message from George..in a text....
Mike, I am speechless. .. I feel like sorry or apologize doesn't do anything to the situation. Excuses and explanations are useless, I will take the hit on this. Please let me know if there is anything I can do about this. Thank you. George .
What they could have done is been fair
That's all .... We weren't asking for anything more.
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