My Review Of Wilkins Automotive:
To anyone seeking to purchase a quality used vehicle at a reasonable price, with minimal hassle, and with maximum customer service, I whole heartedly recommend Wilkins Automotive and sales associate, Michael Camp, in Glen Burnie, Maryland.
Let me start by saying that I hate purchasing a vehicle, new or used. I detest the entire experience. I would rather take a beating than go through the process. I go in from the beginning feeling as though I am going to be robbed, no matter what I do or how well informed I may be. For months I crawled lots after hours (including Wilkins) to avoid sales people. I also extensively searched the Internet. I finally decided to reluctantly go into Wilkins to look at several different options that had caught my attention.
Michael Camp met me at the door, introduced himself, gave me a brief description of how they do business at Wilkins, and then left me to my own devices. Without hovering, Michael made himself available and was always prompt with answers to my questions. He did not try to sell me on any particular vehicle. He asked me what I needed and then gave me suggestions as to what they had available. He did not try to steer me to the most expensive vehicle on the lot. He helped me find what would best suit my requirements; a reliable and economical commuter for my 90 mile per day round trip between work and home. (I learned via casual conversation during one of my test drives that Michael is US military Veteran. I already liked his style and was very comfortable with him. Learning that he served our country, sealed the deal for me as far as deciding on a sales associate to work with.)
Bob King, Wilkins Automotive's Used Car Director, was very friendly and a total professional. He helped me reach a price that I consider to be a very good value. During our conversation, Bob told me that if I didn't see what I wanted on Wilkins lot to let them know and they would do their best to find it elsewhere for me. Who does that without trying to force a sale with what is already on their lot?
I became so comfortable with the experience that I decided to finance through Wilkins. Just as my experiences with Michael and Bob had been positive, so too was the financing process. Honestly, it was all very simple. The steps were clearly explained and were completely transparent. I kept waiting for the other shoe to drop. But it never did.
So, despite my anxiety, I had an amazing experience. I drove away with a feeling that I have never had before when purchasing a new or used vehicle, a feeling that I had received a more than fair deal.
A future repeat customer
PS: I selected a 2011 Volkswagen Golf, with a 2.0 liter diesel engine from their lot. I now get 41 mpg!!! My savings in fuel are actually making my car payment, thanks to team Wilkins.
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1/16/2014 10:28:24 AM
Wilkins Automotive appreciates your wonderful review. We pride ourselves on customer service so it is great to hear your story! We will be sure to pass your kind words to Bob King, Michael Camp, and our finance team! Enjoy driving your Volkswagen Golf and we will see you soon!