I have bought many cars in my life, but never have had an experience like this.
Our salesman "Chuck Outen" was absolutely superb! He listened to what we wanted and with complete understanding gave us a list.
Once we narrowed it down to two of them he went through in extensive detail with incredible knowledge of what each had, the pricing and what was the best deal "for us". A lot of this was done on the phone ahead of time so when we came in he had both vehicles on paper, side by side and explained again. He then took us out to drive each one and we made our decision.
He had to order the vehicle from another dealership and when it came in he called us right away, and didn't try to rush us; he was always extremely patient and so very kind.
When we came in for the car, he had everything ready and took us out to go over the entire car and show us how everything worked.
When we came inside we were ready to go to finance and Chuck had already let the finance person know what we wanted and we spent 20 minutes in finance.
We were done! It was faster than grocery shopping and we left knowing more than we ever knew about a car.
Usually buying a new car is very stressful, but Chuck Outen made the best experience of all time.
He was very friendly, knowledgeable, helpful, accommodating and a complete pleasure,
He made the experience so incredibly pleasant and we are so grateful!
Thank you Chuck, you did everything and made our experience one that we will never forget. We will recommend you to everyone we know and will come to you for our next vehicle.
How refreshing to find someone with so many qualities. Someone who knows the vehicle completely and did all the leg work before we even arrived each time so we didn't have to sit through a long day or days.
Thank you to all at Wilkens GMC, especially Chuch Outen!
Lee and Eileen Pugh
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