Took my Buick Encore in to have a Oil change and tire rotation. The total wait time was over 1 hour, when it was time to leave no one told me the vehicle was ready. It sat in the service bay for a good minutes. Until I inquired about my vehicle being finished. To top this visit off NOT ONE PERSON mention to me that an EMPLOYEE had ran my car into something or back into my car with another vehicle.. TOTALLY unacceptable for a dealer to approve of this type of destruction to your person property. Per the service Director (Robert) this is expected to happen with vehicle at Wilkins because they move vehicles in and out all day..
When I took my Vehicle back to have the Damage fixed on it, I asked for a loaner car the Vehicle they gave me was a 2014 GMC Terrian. This vehicle was absolutely disgusting inside and out.. Apparently they never cleaned the car it had trash throughout the car, and not to mention food inside the seats fries cup marks on the dash board,and a gas tank that was almost empty.
I was told my vehicle would be ready on Wednesday and I would receive a call from letting me know this. All day long I waited for a call finally I decided to call around 4:45. To make a long story short the work that was suppose to be performed on my Buick Encore was Not Performed, however they tried to say it was the marks were just waxed or touched up with paint, and they tried to bend my license plate back into shape. I did speak with the General Manager Bruce who is trying to rectify the issues. Please be aware of your vehicle and check it over before leaving the dealership....
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Robert (Director of Service at Wilkins )