I am the Owner of a 2010 GMC Acadia (Purchased Sept 2009). I used to change my Oil religiously each time my Indicator showed me. I did that last Aug 2014. In January 2015, after my Battery was replaced (At the GMC Dealership), the Oil Change Clock got reset. As a result I did not get any feedback regarding my Oil Level for 3 months.
Last week ,my car randomly started decelerating and kicking back as I tried putting the brakes. When taken to the Dealership (Wilkins Buick GMC, Glen Burnie, MD), I was told that the timing chain got damaged due to Low Oil Level and I had to pay $3200 to fix that along with Coolant Flush, Fuel Injection Service, Brake Fluid Flush and Power Steering Flush.
What is unfortunate is that, GMC had a known problem with timing chains . Inspite of that there was no acknowledgement of that problem along with the fact that it was their fault that the Low Oil Indicator got reset during the Battery Replacement Service. And to top it off they tagged multiple services (worth $1000) which had got NO bearing on the actual issue with the problem @ hand!
I cannot tell you how disappointed I am at GMC and the Dealership's treatment of customers!
Is there anyway this can be communicated to GM as this can easily be a life risk to ANYONE! Our family with 2 young 5 and 7 year old children travel in that car. I cannot believe GM can be so callous about consumer safety.
I Recommend This Dealer:
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