I had an appointment for an oil change and check for a rattle under my car. The appt. was for the next day.
We dropped of the car thinking we wouldn't hear until the next day. In about and hour and a half I received a call that my car was done! I couldn't believe it.
The oil change and service was done and the rattle had been fixed. They even washed my car!
I am very pleased.
I set up my appointment online Donna Miller called me back to make sure I wanted service done as an oil change and that I need a rotational called her back and confirm that I needed both when I got to the dealership the next morning everybody was very professional efficient. The service person asked me what was I there for, I said I have an 830 appointment for an oil change and tire rotation. They were very quick about it- however on the way home looking at the receipt I saw that they only changed the oil and failed to rotate the tires. This is why I rated four not five stars
I took my car to Wilkins (always do) on 8/24/17. I had 30 point check, oil change, and more. On 8/28/17, My car (Buick Encore) wouldn't start - had it towed back to Wilkins. Battery was dead! I thought it strange as my car had just been checked. It cost me $400.00 for battery, installation, and towing. Was my battery checked on 8/24? I'm not sure. I got 2 different answers. Could someone help me find out?
I'm not confident in this dealerships ability to assess and more importantly resolve the root cause of the problem! I really feel that they just Band-Aid until they completely bleed you dry with no regard to customer concerns.
Why did you try and charge me a diagnostic charge when all that was wrong my car was my rear view mirror came unglued. That makes no sense at all. And the you wanted to charge me a $136.00 just to reglue my mirror back to the windshield. I also waited over two hours and was going to leave out of frustration until someone there got involved to help me. An hour later the job was done and the cost was $65.00. My husband could have fixed my mirror for $10 except he is out of town. Can someone please explain?
I had to bring my car there three times to get it repair on a recall. Each time no one told me I will have to bring it back, because they didn't have all its parts. This is very time consuming for me.
The body shop did not fix what I bought my car there to be repaired for. Which is my front windshield wiper. Now I have to bring it back.